Events bring people together, but it's also a great place to sell merchandise to attendees. It's a brilliant way to make a profit in addition to ticket sales.
How Does it Work?
When registrants select a ticket during registration, they will see the option to buy an add on after selecting a ticket. Since this is an add on, they need to buy a ticket first to be able to purchase the add on. Then, in the registration process, they will need to identify who the add on belongs to, it must be assigned to a specific ticket holder.
If they have previously purchased a ticket, and are returning to buy add ons, they will only see the add ons in the registration page if they are logged in, as being logged in lets the system determine whether they have a ticket for the event or not.
Notes:
You cannot buy an add on only, unless you previously bought a ticket. You need to be logged in so the system can detect whether they have an existing ticket.
Add Ons will only show if a ticket is selected during registration, or if the logged in user has a ticket.
You can buy multiple add ons.
You cannot add images in the add on settings.
Discount codes, access codes and limited display links can be used for add ons.
For registration approval, buying add ons will only be available when they claim their spot after approval.
Add ons cannot be transferred to other attendees after purchase. You can delete the add on and how the purchase a new one.
There is no option to arrange delivery of a physical product through Accelevents. You will have to use a service or application outside of Accelevents.
Create Add Ons
Go to Registration > Set Up Tickets
Select Add-Ons
Click Create Add-On
Add-On Settings
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Advanced Settings
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Add Multiple Prices or Item Varieties
If your item has more than 1 price point or if it has different variations like size or color, enable This add-on has multiple prices or varieties.
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When Will Add Ons Show on the Registration Page
Since you cannot buy an add on without buying a ticket, we hide the add ons if no tickets are included in the order. Read the different scenarios below to understand the behavior of when add ons will or will not show on the registration page.
Hidden Add Ons
If an add on is hidden by selecting the option to Hide this add on type, the add on will not appear on the registration page.
Add Ons Under an Access Code
If an add on is hidden and an access code is associated with it, you won't see the add ons in the registration page unless you apply the access code and select a ticket that allows you to buy the add on if you buy the selected ticket. If you apply only the access code without selecting a ticket, the add on will still be hidden. If you select only the ticket, the add on will still be hidden.
Add Ons Associated to Tickets
If an add on is not hidden, you won't immediately see the add on in the registration page. You must select a ticket first to see the add ons that you can buy if you buy the ticket you selected.
In the example below, there are 2 tickets, 1 is inclusive of meals and the other does not have meals. Since we don't want registrants to accidentally buy meals if the ticket they selected is inclusive of meals, we unselected that ticket type from the add on meals settings. This way when the ticket with meals is selected in the registration (left side), no add ons will show. And if you select the ticket which isn't inclusive of meals, the add on meals will show.
Buy Add Ons Later
If you already bought a ticket return to buy an add on, you will only see the add ons that can be bought with your existing ticket if you are logged in while visiting the registration page. You won't need to select a ticket to see the add ons. If the add ons are hidden, then you need to enter an access code to see them.
In the example below, the user is already logged in and bought the Conference Only ticket previously. So even though they did not select a ticket in this registration, they can see the add ons they can buy.
Add Ons Only in a Limited Display Link
If a limited display link with add ons only is accessed, the add ons will not show. You must be logged in and should have a ticket to see the add ons that you're allowed to purchase with your existing ticket. If the add ons are hidden, you must enter the access code to see them, or use a limited display link with an access code so it automatically applies the access code.
Tickets and Add Ons in a Limited Display Link
If a limited display link with add ons and tickets are accessed, only the tickets will show, and the add ons will show once a ticket is selected.
Assign Add Ons to Attendees
After entering the information of the ticket holders during registration, they will be asked to link the add-ons to attendees. The add on questions will appear below this section.
Add Order Form Questions to be Asked when Buying Add Ons
To collect detailed and specific information when someone purchases an add-on, make sure to first enable the order form for add-ons. This feature allows you to add questions to your order form and will appear if during registration they selected a specific add on.
Go to Registration > Order Form
Click Settings
Enable the toggle for Require Add-on Information
Click either the Back icon or click Order Form again to see the Addon tab
Click the Addon tab and click + Add Question
Note: The questions added here are not specific to the add on holder, it will be general questions for the add on types. So when you check the add on field in the orders tab, the answer will appear on all add ons in the order. The questions add on question will appear below the section where you assign the add ons to attendees in the registration.