⚠️ Important Feature to Consider ⚠️
When building your order form, we highly recommend to turn on the feature that allows attendees to register only once with a unique email address as having a unique email address is required to access the event.
The email address is the attendee's identifier. If attendees are sharing an email address, they will have issues as they are sharing a profile. They may have incorrect names when they check in and claim their badge and when they log in to the app.
The Order Form
The Order Form is the questionnaire filled out when registering for the event. After selecting which tickets they want to buy, getting their information is the next step. You can customize the questions, choose whether it will be asked only for the purchaser or if you need to collect the information from all the attendees in the order. You can also which attendees will answer the questions depending on the ticket they choose. You can set this up in your admin console's Registration > Order Form tab.
Note: As admins, you can skip answering the required order form fields when you're adding attendees in the Add Attendees tab.
Attendee Information Settings
The Settings menu includes additional options for collecting attendee information, allowing you to customize what details you gather during registration. By default, these toggles are turned off.
Allow Attendee To Edit Information | 🟢 Turn this on if you want to allow them to edit their contact info after the purchase. Turning this on will also allow them to transfer their tickets to other attendees.
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Each Ticket Holder Must Have a Unique Email Address | 🟢 Turn this on if an attendee cannot have multiple tickets under the same email address for the same event.
The purchaser will get an error if they try to enter the email address twice in attendee email field when buying multiple tickets. The purchaser will get an error if the email address has an existing ticket.
We recommend turning this on to avoid duplicate registrations.
If this is enabled, they can still buy multiple add ons, this only applies for tickets.
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Each Ticket Buyer Must Have a Unique Email Address | 🟢 Turn this on if the purchaser cannot come back to buy tickets again under the same email address for the same event.
This restricts registrants to enter the same email address in primary registrant email field again if they have a purchased before. |
Active & Edit Options in Form Fields
In the Form Fields tab, enabling the toggle in the Active column includes the question in the order form. The Edit icon opens up a menu that allows you to customize the details of each question and other settings, such as hiding the question for some ticket types and making them required for some ticket types. You'll notice that some cannot be turned off or edited as those are required during registration and cannot be changed.
Default Questions
We have a set of the most common questions for registrants. Some of the fields cannot be edited as they must have the default label and format for the field to work.
Fields that cannot be customized:
First Name
Last Name
Email
Cell Phone
Country (and State)
Upload - allows registrants to upload a file from their device. This is the only field that has this format.
Billing Address - you can edit the main label but not for the other fields attached to it. This has 6 built in fields (Billing Address, Address 2, City, State, Country and Zip Code).
Shipping Address - you can edit the main label but not for the other fields attached to it. This has 6 built in fields (Shipping Address, Address 2, City, State, Country and Zip Code).
Create Questions
If the question you want is not in the selection, you can add a new question by clicking + Add Field. This will open the edit menu. It will have the Details and Visibility tabs. The Logic tab will only appear after you've saved the field.
Form Field Details Setting
Field Type
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Select whether the answer will be in the form of a text, number, or date, upload an image, select answers from the given multiple choices, select one answer from a dropdown, or select from the given answers that asked them another question based on their selected answer. You can also add an explanatory text (not a question) in the order form.
Note: If you need them to upload a file (not an image) you can use the default Upload field that will upload any file format. |
Label | This is the question that would appear in the order form. This field can have up to 250 characters.
The labels for these fields cannot be edited:
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Profile Visibility | This setting applies to the attendee's profile inside the event. You can choose whether the field is not visible, editable in the profile only, visible only or visible & editable in the attendee profile.
Editing is available for the virtual event hub and attendee app profile.
This setting is not applicable to conditional questions and the default Interest question.
You cannot change the visibility settings for default profile fields.
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Field Types
Text | The answers can be any character, up to 300 characters, including spaces. |
Number | The answers can only be numbers. When a letter or character is typed into the answer field, it will not populate the entered character, it will only populate if a number is entered.
If you intend to get an answer that includes letters and numbers, use a Text field. |
Date | 
The answer can be selected from a calendar or typed in using the correct format. They will get an error notification if the incorrect format is entered. |
Dropdown |
An answer can be selected from the dropdown. You can rearrange the answer options, add as many dropdown selections as needed, and upload the options through a CSV.
The Limited Capacity Per Option feature allows you to set a limit on how many times the answer in the dropdown can be chosen. The answer will be grayed out from the dropdown when the capacity is reached.
This is particularly useful for items with limited availability, such as specific t-shirt sizes, limited menu items, or limited meeting time slots. Just note that the capacity is not tied to any other data or items in the event. It simply allows you to add a limit and see the data in analytics.
This is available for ticket buyer, holder and add on dropdown fields.
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Image | 
This field type lets registrants take a picture from their device's camera and upload that image or select a JPG, PNG, or GIF file up to 20 MB of any dimension that will appear in the downloadable reports as a link to the file.
The file can also be downloaded from the Attendee Analytics tab.
Notes:
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Multiple Choice | 
Multiple answers can be selected from the dropdown. You can rearrange the answer options, add as many selections as needed, and upload the options through a CSV.
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Single Check Box
|  Adds a single checkbox that registrants can select to indicate agreement with a statement (e.g., terms and conditions, consent, or acknowledgment). |
Multiple Upload |  
In the Multiple Upload field, you can choose what file types they can upload, how many files they can upload and the maximum file sizer per file.
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Text Block | 
Displays explanatory text or section headers on the order form. This field does not collect answers from attendees — it may be used to add instructions, reminders, or labels to help registrants complete the form.
Notes:
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Conditional | ⚠️ Important Note: This field has been phased out, so you can no longer select this from the dropdown. But if your event has existing conditional questions, those should work fine.
To add conditions to an order form field, use the Logic Feature instead.
 This field allows you to add a sub-question that will appear depending on the selected answer to the primary question. The subquestion can be answered with text or select an answer from a dropdown. |
Form Field Visibility Settings
Collect answers from | This allows you to choose whether the field will be shown when filling out the purchase information or attendee information or both.
Note: If you're exporting attendee data through an integrated CRM, make sure that you collect the data from the attendee. It will not show in the CRM if you're collecting it from the primary registration only. |
Field Visibility | This allows you to choose whether the field will be optional, required, hidden, progressive or excluded depending on the selected ticket type or add on.
 Notes:
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Default Value | Add a default value that will appear in the order if the registrant skipped the question.
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Form Logic
Use the Form Logic feature if you want to create conditional questions that will hide or show the next question, or require them to answer a question based on the answer from the previous question. You can add the logic directly in the form settings, or the Form Logic button.
Registration Page Styling
The Styling tab lets you customize how your registration looks, from ticket selection through attendee details and checkout. Changes apply to every step of registration, including the waitlist pop-up, simple registration and embedded widgets follow these styles unless you override them in Settings > Widgets.
Branding
Under Branding, set your brand color (used for buttons, links, active tabs and icons), text and secondary text colors, card color, page background and sub-background.
Need more control? Open Advanced Color Customization, or use Reset Colors to return to the defaults.
Layout
Under Layout, choose an input style (Default, Sharp or Rounded) and decide whether to show the step-by-step progress bar and the event details card.
Custom Code
For deeper customization, add your own CSS and Script under Custom Code. It runs across registration only, not on your landing page or event site. See the classes list for available selectors.
When you add your script, exclude the <script> and </script> from the start and end of the code.
In the example below we added a script that would change "Buyer Details" to "Your Information" and change the color to blue.
Order Form Preview
A live Preview shows your changes as you make them. You can switch between the buyer and attendee forms, filter by ticket type, and check how it looks on desktop, tablet and mobile. To hide the preview, click on Collapse Preview on the right side.
Checkout Disclaimer
The disclaimer pop-up will appear after answering all the questions before entering their credit card information. The disclaimer will appear for all registrations, there is no option to exclude someone.
To add a disclaimer, go to the Settings menu at the top of the Order Form menu. Enter your message in the text field, then choose whether attendees must agree to the disclaimer or can optionally disagree.
Enable / Disable the Exit Intent Pop-Up
The Exit Intent Pop-Up is a window that appears when a user is about to leave the ticket checkout page without finishing the transaction. Its purpose is to grab your attention before you leave the site. In Accelevents, the pop-up intends for the user to finish the registration.
This feature is turned on by default, but if you don't need it for your event, you can turn off the toggle.
Routing Rules
This feature will only work with Salesforce Integrated to the Event or YourMembership SSO connected or use an API to validate from other platforms.
The Routing Rules feature allows you to redirect registrants to a specific registration link after they enter their buyer name and email address by validating their information from another platform, such as Salesforce and YourMembership. You'll need the Salesforce Integration or YourMembership SSO enabled for your event for this to work, or if you're using a different platform to validate the data, you can validate through API. The system will verify if the buyer is a user in Salesforce or a member in YourMembership. Once verified, the buyer will be redirected to the correct link based on the rules you created.
