Hide an Order Form Field for Internal Information
A hidden field lets event admins include data in the order that cannot be seen or modified by registrants when the order form is submitted. The hidden field can have a default value for all orders or event admins can manually update this field for each order.
Hide an Order Form Field
To set this up, open your order form field for editing. If you still need to create a custom question, click here for the tutorial.
Go to Registration > Order Form
Activate the field
Open the field for editing
Tick the checkbox to Make this field hidden
Enter a value in the Default Value field if you need the value to populate in all orders.
Make this field optional for all ticket types in the Settings tab if you're not adding a default value
Notes:
The default value will only populate if the field type is text or number.
First Name, Last Name, Email, Cell Phone, Country, and Image fields cannot be hidden.
Custom fields can be hidden.
Changes to the default value in the order form field settings will not change the value in existing orders.
Hidden fields are available for integration mapping.
Hidden fields will appear in the order if it's added after the purchase.
If the hidden fields are required and there is no default value, registrants will get an error during check out.
Edit the Hidden Field's Value in the Order
Go to Attendees > Orders
Click the outer 3-dot menu to edit the buyer details or the inner 3-dot menu for the ticket holder.
Click Edit Buyer Info or Edit Holder Info.
Fill out the information and click update.
Hide the Field During Registration And Show it in My Registrations
If this is not an internal field, but you want to hide the field from attendees during registration and let them fill out the field later when they access My Registrations, you can use the option to "Hide this field during registration"
