The Attendee Profile Label
This is a label on the upper left side of an attendee's profile in the People tab. You can add this so attendees can easily identify the type of attendee they interact with. This setting allows you to identify people faster without looking at their complete profile.
A good example would be an event for a school. The label can indicate what course they are taking so that other attendees can see who they may have common interests with. Another way to use it is to label whether the attendee is a student or a teacher.
This feature is only available through a browser and not the attendee app.
You'll need to create a custom question in the order form to add a profile label. The answers the attendees selected or entered in this custom question during registration will then be mapped into the Attendee Profile Label. Let's begin by creating a sample question in the order form!
The custom label will only automatically populate an attendee's profile if it is their first time entering your event's virtual event hub. Attendees who do not have a custom field appearing on their profile in the People tab must have entered the virtual event hub before the custom label is set up. If they want the custom label to appear on their profile in the People tab, they will have to edit and update their profile as shown previously.
Important Notes:
The Profile Label will only appear when the attendee enters the event, given that the profile label is in their holder information BEFORE they enter the event. If they've already entered and their profile label is added in the order after they enter, it will not reflect in the people tab - they will need to update it in Edit Profile if they want a label to appear.
If the attendee's profile label is appearing the People tab, and the profile label is updated in the order, the updated profile label will not reflect in the people tab - they will need to update it in their profile if they want a label to appear.
The Profile Label will not appear in the Who's Coming tab.
All field types can be a profile label except for image / upload.
Only 1 custom profile label field can be added.
Add a New Ticket Holder Question
The first step is to create a new Ticket Holder field and activate it. You can choose any field type except for image. Enter the question and the answer options if available, then save. If you haven't created one, click here to learn more about ticket holder fields.
In the Tickets menu, we suggest making this a required field for all ticket types to ensure everyone has a label.
Notes:
If you're collecting ticket buyer information only, you can still use this feature, just make sure that before you turn off the toggle to Collect both Ticket Buyer and Ticket Holder Information, the field is Active in ticket holder.
Do not select image or upload as your field type. It will not make any sense as a label, as it will copy over the file's generated file name.
Create a Profile Custom Field
In the Orders tab, go to the Profile Custom Field tab
Click Add a Custom Field
Enter a Profile Field Label. This label will appear when you open an attendee's profile. It can be a shortened version of your question. (e.g., What is your role in the event? = Role)
From the Holder Field drop-down selection, select the custom question
Click Submit
Test if your Attendee Profile Label Works!
Register an attendee for your event. It has to be an attendee who has never been inside your virtual event hub. When the attendee reaches the Ticket Holder page during registration, the custom question will now appear:
When the attendees enter the event, their profile in the Who's here sub-tab of the People tab will show the answer they selected or entered for the custom question. This can be seen by everyone at the event.
If the label is too long, it may be cut off, you can hover on it see the full label.
This will also appear on their attendee profile.
Edit the Profile Label
Attendees can update the label by accessing Edit Profile. They can look for the profile field and update that field. They will need to refresh the page to see the changes.
Note: Updating the Profile Label from the Orders tab will only work if the attendee has not entered the virtual event hub.
Display Attendee First Name Only
To support data privacy and anonymity requirements, you can enable a setting that displays attendee names as First Name + Last Initial in the mobile app and Event Hub. This also applies to team members, speakers, and exhibitors. To enable this:
Go to your Organizer Profile and click Event Settings
Enable Truncate attendee last names
Display Staff and Speaker Labels
This is available only through the virtual event hub accessed through a browser.
You can customize the labels next to Speakers and Event Staff to match your event’s tone or branding. This lets you rename them to terms like “Presenters,” “Facilitators,” or “Volunteers,” giving your event a more personalized experience.
In the admin console, go to Settings > General Settings
Enable to toggle for Display Staff and Speaker Labels
Enter email domains to target the labeling
