Are you or your guests trying to register? This article will help guide you through the registration process and for any trouble you may encounter. We will be discussing the registration steps and the differences for each type of registrant.
I'm a new attendee. How do I register for the event?
1. Go to the event page and click the Buy Tickets button
The event page URL usually looks something like this:
2. Select how many tickets to purchase
3. Input the ticket buyer details
Enter your information since you are buying the ticket. You may buy it for yourself or on behalf of someone else.
Create a password - make sure to follow password parameters
4. Input the ticket holder's details
Choose the option to Send the tickets to me if you are buying a ticket for yourself. It will automatically copy the information you added in the previous step. If you're buying a ticket for someone else, choose Invite Attendees and enter their information.
5. Enter your credit card details to checkout
If you selected a paid ticket, you would see the fields where you can enter your discount coupon (if provided by the event organizer) and your credit card information.
After confirming your registration, you will be notified that the ticket purchase is complete and you will receive an order confirmation email.
I'm a returning attendee. How do I register for a new event?
As a returning attendee, you will need to Sign In instead of creating a new account. Once you click Sign In, you will see a pop-up where you can enter your email address and password.
If you are already logged in to the platform, you will no longer need to enter a password.
I'm an attendee, but someone else bought the ticket for me, what do I do?
If this is the case, all you have to do is wait to receive the order confirmation email, then click the Visit Event Site button or the Join The Event button from the email to enter the event. Click here to learn more on how to enter the event.
Since someone else bought your ticket, then that means a password has not been created yet for you. So when you click that button, you will be asked to verify your account by creating a password. Click here to learn more about verifying your account.
Troubleshooting Registration and Checkout Issues
1. Entered All Required Information
Depending on the event you are registering for or buying tickets to, there may be required fields that both the ticket buyer and holder must enter. You will know it's a required field when you see an asterisk * on the field name. Make sure to fill those out before submitting the information!
2. Check Your Payment Information
Is the payment information that you entered accurate, including:
Did you forget to enter a piece of information?
If you've entered incomplete or incorrect information, you will get a notification of what you need to change.
3. Additional Troubleshooting Tips
Have you tried the above steps and are still having issues? Try the following tips!
Try a different browser - we recommend using Google Chrome! However, when using an iPhone or an iPad, Safari might work better.
Make sure the tickets are still available and not sold out - if they are, contact your event host.