Are you or your guests trying to register? This article will help guide you through the registration process and for any trouble you may encounter. We will discuss the registration steps and the differences for each type of registrant.
Register as a New Attendee
1. Go to the event page and click the Buy Tickets button
The event page URL usually looks something like this:
2. Select how many tickets to purchase
3. Input the ticket buyer details
Enter your information since you are buying the ticket. You may buy it for yourself or on behalf of someone else.
4. Input the ticket holder's details
Choose the option to Send the tickets to me if you are buying a ticket for yourself. It will automatically copy the information you added in the previous step. If you're buying a ticket for someone else, choose Invite Attendees and enter their information.
5. Enter your credit card details to checkout
If you select a paid ticket, you will see the fields where you can enter your discount coupon (if provided by the event organizer) and your credit card information.
After you confirm your registration, you will be notified that the ticket purchase is complete, and you will receive an order confirmation email.
Register as a Returning Attendee
As a returning attendee, the easiest way to register for an event is to enter your details in the Ticket Buyer fields and click the Continue button below. You will not be prompted to enter your password, and you can either return to the event's landing page or straight away join the event if it is already open.
The other option is to log in to your Accelevents profile by clicking the Sign In button, where you will be prompted to enter your registered email address and password.
Someone Else Registered Me
If this is the case, all you have to do is wait to receive the order confirmation email, then click the Join Event button from the email to enter the event. Click here to learn more on how to enter the event.
If you click the "Join Event" button before the event starts, you will then be taken to the event's landing page, and you will be logged in.
Once the event opens, an "Enter Event" button will appear on the event landing page if you're logged in. Just click that to enter the event.
1. Entered All Required Information
You will know it's a required field when you see an asterisk * on the field name. Make sure to fill those out before submitting the information!
2. Check Your Payment Information
Is the payment information that you entered accurate, including:
No extra spaces
Did you forget to enter a piece of information?
If you've entered incomplete or incorrect information, you will get a notification of what you need to change.
3. Additional Troubleshooting Tips
Have you tried the above steps and are still having issues? Try the following tips!
Try a different browser - we recommend using Google Chrome! However, when using an iPhone or an iPad, Safari might work better.
Make sure the tickets are still available and not sold out - if they are, contact your event host.