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I'm an Attendee at a Virtual Event, What Do I Do?
I'm an Attendee at a Virtual Event, What Do I Do?

Learn how to buy a ticket, pre-register for sessions and enter the event

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated over a week ago

As an attendee, you will need to register or sign up for the event and get a hold of a ticket to enter the event. Even if the event is free, you still need to be a ticket bearer to attend the event.

If you already have a ticket and are ready to enter the event, follow these two easy steps:

  1. Open your order confirmation email

  2. Click the Jon Event button

Once you've entered the event, you can start participating in the activities. Below, you'll be able to learn the steps from beginning to end to join an event.

IMPORTANT NOTES:

  • Chrome is the preferred browser for accessing the event page, virtual event hub, and backstage studio link. However, Safari might work better when using an iPhone or iPad.

  • As a default, you can only enter the event 30 minutes before it starts, but event organizers may adjust it to an earlier time. You'll know if you can enter the event if you see the "Enter Event" button on the event page.

  • You don't need a password to enter the event as long as you click the Join Event button from your order confirmation email or the Magic Link you received in your email.
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Virtual Event Attendee Guide

1. Register as an attendee

  • Access the event page on your browser

  • Click the button that says "Register" or "Buy Tickets"

  • Select the type of ticket that you want to purchase, then click Continue

  • Enter the required personal information. Then click Continue.

  • Enter your credit card information if it's a paid ticket. Then click Continue.

  • You should receive an order confirmation email when you complete the registration.

2. Select the session you want to join (optional)

After registering, you should see a Return to Website button. Click that to return to the event page and start selecting the session you want to join.

To bookmark sessions, you must be logged in, so if this is your first time, you may need to create a password.

  • Click Login

  • Enter your username (email) and password (or click forgot password to create one)

  • Go to the Agenda tab

  • Click the "bookmark" button in the session to add it to your schedule

  • All your bookmarked sessions will appear in the My Sessions tab

3. Enter the event

BEST AND FASTEST OPTION:

Access the event through your order confirmation email

  • Open the order confirmation email

  • Click the Join Button

SECOND BEST OPTION:

Access the event page link directly

To enter the event from the event landing page, you must first be signed in or logged in to see the Enter Event button. The Sign In and Login process will include entering a password if you already have one; if you don't have one, you'll be asked to create one by clicking the "Forgot Password?" link.

To avoid creating a password, it's best to click the Join Event button in your email. You can always ask the event admin or our support team to resend the email to you if it's not "magic" anymore.

You'll know you're already in the virtual event hub if your screen looks something like this:

4. Profile Set-up and Settings

Once you're in the virtual event hub, a pop-up will appear asking you to complete your profile. Follow the prompts to complete setting up your event profile. You can skip this step and fill out the details later by clicking the Edit Profile button under your name.


Troubleshooting and Other Tips

If you're having a hard time logging in to the event, here are some tips to make it work:

  • Refresh your page

  • Clear your cache

  • Use an incognito browser

  • Try a different browser

  • Disable any firewalls or VPNs (e.g., malware, AVG)

  • Restart your device

  • Ensure you're logging in with the correct email address

  • Click the contact button on the event page and ask for help. The event organizer will resend a magic link email where you just need to click a link to log in.

  • Click the join button from your email again to send yourself a magic link email. Click here to learn how.

If you're having a hard time joining, hearing, or watching sessions, follow all these tips:

  • If you're getting an error message, reach out to the event organizer and let them know what you're seeing

  • Refresh your page

  • Clear your cache

  • Use an incognito browser

  • Try a different browser

  • Disable any firewalls or VPNs (e.g., malware, AVG)

  • Restart your device

  • Check your internet connection/speed (it should be at least 5mbs)

  • Enable pop-ups in your browser

  • Turn off other app using the camera or microphone

  • Enable the camera and microphone in your browser:

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