As an attendee, you will need to register or sign up for the event and get a hold of a ticket to enter the event. Even if the event is free, you still need to be a ticket bearer to attend the event.
If you already have a ticket and are ready to enter the event, follow these two easy steps:
1. Open your order confirmation email
2. Click the Join Event button
Once you've entered the event, you can start participating in the activities. Below you'll be able to learn the steps from beginning to end so you can join an event.
Chrome is the preferred browser to access the event page, virtual event hub, and backstage studio link. However, when using an iPhone or an iPad, Safari might work better.
You will only be able to enter the event 30 minutes before it starts as a default, but event organizers may adjust it to an earlier time. You'll know if you can enter the event if you see the "Enter Event" button on the event page.
You don't need a password to enter the event as long as you click the Join Event button from your order confirmation email or the Magic Link you received in your email.
Virtual Event Attendee Guide
1. Register as an attendee
Access the event page on your browser
Click the button that says "Register" or "Buy Tickets"
Select the type of ticket that you want to purchase, then click Continue
Enter the required personal information. Then click Continue.
Enter your credit card information if it's a paid ticket. Then click Continue.
You should receive an order confirmation email when you complete the registration.
2. Select the session you want to join (optional)
After registering, you should see a Return to Website button. Click that to start selecting the session you want to join.
You should see the list of sessions you can join under the Agenda tab when you scroll below.
Though this is not required, you can pre-select the sessions you want to attend by clicking the "Bookmark" button next to the session title.
All your bookmarked sessions will appear in the My Sessions tab
You must be signed in and registered for the event to bookmark sessions.
If you pre-register for a session, the session's schedule will block off your meeting availability during the session. Click here to learn more about setting your meeting time availability once you've entered the event.
3. Enter the event
BEST AND FASTEST OPTION:
Access the event through your order confirmation email
Open the order confirmation email
Click the Join Button
SECOND BEST OPTION:
Access the event page link directly
To enter the event from the event landing page, you must first be signed in or logged in in order to see the Enter Event button. The Sign In and Login process will include entering a password if you already have one, and if you don't have one, you'll be asked to create one by clicking the "Forgot Password?" link.
To avoid creating a password, it's best to click the Join Event button from your email. You can always ask the event admin or our support team to resend the email to you if it's not "magic" anymore.
You'll know you're already in the virtual event hub if your screen looks something like this:
4. Profile Set-up and Settings
Once you're in the virtual event hub, a pop-up will appear for you to complete your profile. Just follow the prompts to complete setting up your event profile. You have the option to skip this step and fill out the details later by clicking the Edit Profile button under your name.
Troubleshooting and Other Tips
If you're having a hard time logging in or joining the sessions, here are some tips to make it work:
Use the recommended browser (Chrome)
Make sure that your browser is up to date
Refresh your page:
- Windows: Ctrl + F5
- Mac: Command(⌘) + Shift + R
Clear your browser's cache:
- Chrome: Settings > Privacy and security > Clear browsing data > Clear data
- Safari: Command(⌘) + Alt + E
Access the page in an incognito window (Ctrl + Shift + N)
Restart your device
Try the other recommended browsers (Safari and Firefox)
Check your internet connection/speed (it should be at least 5mbs)
Enable the camera and microphone in your browser:
Enable pop-ups in your browser
Disable any firewalls or VPNs (e.g., malware, AVG)
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