All attendees are required to create password at some point - while they are buying their ticket, entering the event or creating an account.

At times they will be asked to enter their password again, but in some cases they can enter without having to enter it again. Below we will discuss those scenarios so that you can better understand and explain to your attendees.

When are attendees asked for a password?

Register / Buy Tickets button

  • If it's their first time to visit your page

  • If they are logged out of their account

  • If they are using a different browser on their next visit

  • If they are using an incognito window

Enter Event Button

  • If they are logged out of their account and has previously created a password

  • If they are using a different browser on their next visit

  • If they are using an incognito window

  • If they have never created a password, they will get a pop up with this message: No password has been created for this address. Click the button below to receive a magic link that will allow you to complete registration and access this event.

  • If they don't have a ticket yet, they won't be able to enter - it will not even allow them to enter their password. After entering their email address, they will see this error message: You have not registered for this event. Please register to access this event!

Login Button

  • If it's their first time to visit your page

  • If they are logged out of their account

Virtual Event Hub Portal

  • If they are logged out of their account

  • If they are using a different browser on their next visit

  • If they are using an incognito window

  • If they have never created a password, they will get a pop up with this message: No password has been created for this address. Click the button below to receive a magic link that will allow you to complete registration and access this event.

  • If they don't have a ticket yet, they won't be able to enter, it will not even allow them to enter their password. After entering their email address, they will see this error message: You have not registered for this event. Please register to access this event!

Magic Link

  • If an attendee who has never created a password clicks the magic link, they will be redirected to the event page, and a pop up will appear where they are asked to create a password.

When are attendees NOT asked for a password?

  • If they are already logged in then they will not be asked for a password. You will know if you are logged in if you see your name on the upper right corner of the page.

  • If an attendee who has previously created a password clicks the magic link, they will be redirected to the event page and will be automatically logged in without entering the email address and password.

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