Assigned Seating Through the Venue Designer
Setting up a venue? Don't stress! Follow our tips to create seating charts easily. The Venue Designer feature allows you to design the layout of your venue and create a reserved seating chart through a drag-and-drop builder.
Once you create your ticket types, you can design your venue and create your assigned seating chart. If you still need to create your ticket types, click here.
🚫 IMPORTANT REMINDER 🚫
Please do not ignore the warning when you try to unlock / edit the seat/table/row labels. This may cause registrations to disappear or allow duplicate bookings for the same seats.
If there are existing registrations and labels are changed, the existing registrations will still have the old labels, and the seats become available again for the new labels, so this can cause duplicate seat bookings.
1. Enable Assigned Seating
After creating the ticket types, select which ones will be included in the assigned seating chart.
Open the ticket type of editing
Go to Advanced Settings
Enable Assigned Seating
Click Save.
Repeat this for all ticket types included in the seating chart.
Note: Assigned Seating is available for free and paid tickets. It's not available for Donations.
2. Open the Venue Designer
Below the ticket list, you'll find the Open Venue Designer button. If this is your first time opening the Venue Designer, you'll see a quick 60-second tutorial. We highly suggest taking a look at this!
3. Upload Images
This is an optional step. If you have a reference chart or a background image, you can upload it to the Venue Builder. This will make it easy for you to lay out your seats! We suggest keeping things simple so your chart is easy to understand.
4. Add Seats
Click the Table or Row icon on the left-hand toolbar to add tables or individual seats to your venue.
For Tables: Select your table shape, and then on the right-hand side, set the number and location of the seats at the table. You can place your table in the spot it will be at your venue by left-clicking on your trackpad or mouse.
For Individual Seats: Select the Row tool and choose whether you want to simultaneously set an individual or multiple rows. Click where you would like the row to begin and drag to where you would like it to end to set the row(s).
5. Assign Seats to Ticket Types
After designing the layout of your venue, it’s time to designate seats for each ticket type. The ticket types you created in step one will appear as categories on the right side of the Venue Designer.
To assign a seat or a whole row, select the seat(s) and then select a ticket type from the Category section on the right-hand toolbar.
6. Add Seat Labels and Numbering
Each seat must be labeled so attendees can easily identify their seat row and number when they arrive at the venue.
Please do not ignore the warning when you try to unlock / edit the seat/table/row labels after publishing. This may cause registrations to disappear or allow duplicate bookings for the same seats.
If you're selling the entire table, the Ticket Type you set up in Step 1 must have the same number of seats available as the table you are assigning it to. (For more information on Ticket Bundles, click here.)
7. Add Other Venue Features
Add other important venue features like restrooms, bars, stages, and exits using the last icon on the lefthand toolbar in the Venue Builder.
8. Save and Test
To save your seating chat, close the Venue Builder. A pop-up will ask if you want to save your plans before exiting.
You can go to your event page and try to purchase a ticket; the seating chart you created should show after clicking the buy button.
If you have tickets not on the seating chart, they will show below the seat picker.
To make any edits, simply reopen the Venue Builder and click the publish button in the upper left of the Venue Builder to save your edits.
Seats in the Order Confirmation
After registering for the event, attendees will receive their order confirmation. They will find their seat number in the attached ticket PDF file.
Change Seats After Registrations
Go to the Orders tab
Click the 3 dots on the order
Select Edit Holder Info
Select the new seat and click Update.
Note: Changing seats will not automatically notify attendees. You may want to resend the order confirmation with the PDF file to ensure they have the updated seat information.
