Suppose you're using a different platform to sell tickets for your virtual event. In that case, you can add your attendees to Accelevents through the Attendees > Add Attendee tab on your admin console. Since these attendees have already paid for their tickets elsewhere, you need to give them a free ticket in Accelevents so that they can enter your event.

Create a Free Ticket

  • Go to the Registration tab

  • Set-up Tickets

  • Click Create Ticket

  • Select Free Ticket

  • Enter all the ticket information

  • If you don't want anyone else to access this ticket type, you can click Advanced Settings, and tick Hide this ticket type

  • Click Save

Add Attendees one by one

  • Go to the Attendees tab

  • Click Add Attendees

  • Select the free ticket type you created

  • Click Register

  • Enter the ticket buyer and ticket holder information

  • Click Submit

  • Once added, the attendee should automatically receive a confirmation email for their ticket purchase

Import Attendees via CSV file

Note: Using the import option will incur a $1 per attendee upload charge

  • Go to the Attendees tab

  • Click Add Attendees

  • Click Import Buyers / Holders

  • Select the ticket type for these attendees

  • Select your .CSV file. Once the file is selected, it will let you know how much the charge will be.

  • Click Confirm.

  • Click Upload Valid Items

Once uploaded, the attendees should appear in the Order tab. Attendees should automatically receive an order confirmation email for their ticket purchase (if this is enabled). Click here to learn how to enable or disable order confirmation emails.

As an admin, you should receive a confirmation email that the upload is successful and another email with a link to settle the charges. For self-sign on accounts, this will be automatically charged after uploading.

The CSV template has 4 required columns, but if you want to add more columns to your list, ensure that the column titles are the same titles found in the Registration tab > Order Form. (e.g., Job Title and Organization). The fields shown below should appear first, and any additional columns can be added to the right. The Transaction Id field is optional and can be left blank.

NOTES:

If you want us to upload your attendees, create the ticket type for that group and send the attendee list to us through chat or email us at info@accelevents.com and we will upload them for you for an additional fee of $1 per attendee upload with a minimum of 500 attendees. It will take 48 hours to process this, so please send your list in advance.

If you import attendees via CSV in a TEST EVENT, you will still be charged the $1 per attendee upload fee. The fees are NOT waived for testing purposes.

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