Accelevents has full and partial refunding capabilities for event ticketing. When refunding, you have the option to refund an entire order (for multiple tickets), or a single ticket. Another option is also deleting ticket orders, in this article we will discuss how each action differs.

What is the difference between refunding and deleting tickets?

If you choose to refund a ticket, the ticket order will remain in your Orders tab. If you choose to delete a ticket, an automatic refund will be done and it will be completely deleted from your Orders tab.

Refunding Ticket Orders

When refunding ticket orders, the ticket record is still present in the list of orders and it will be tagged as a refunded ticket. You have the option to do a full refund or a partial refund.

  1. From the Admin Console, navigate to the Attendees tab --> Orders

   2.  Search for the order you would like to refund, and in the top-right drop-down menu, click Refund

   3.  On the following Issue Refund page, be sure to select the refund quantity amount.

To issue a refund, enter the refund amount for each attendee. If you want to issue a partial refund without removing an attendee from your event, select the refund quantity and then enter a refund amount less than the total ticket value of the ticket. If the outstanding amount is less than the total amount of fees, then it’s considered a full refund.

Once the ticket has been refunded, ticket buyers will receive a ticket refund email notification.

Note: If the ticket is partially refunded, the attendee will still have access to the event.

Deleting Ticket Orders

When deleting a ticket order, this permanently erases the record entirely in your list of orders and automatically issues a refund if it's a paid ticket. If there are multiple ticket holders in the ticket order this will delete all of them.

  1. From the Admin Console, navigate to the Attendees tab --> Orders

  2. Search for the order you would like to delete, and in the top-right drop-down menu, click Delete

    Note: If there are multiple ticket holders in the order and you only want to delete one of those ticket holders, then you need to select the drop-down menu beside their name, just below actions.

  3. A prompt will pop up asking you to confirm the deletion of the ticket as well as informing you that deleting the said ticket will issue an automatic refund. Click Confirm to delete and refund the ticket.

Once the ticket has been deleted, ticket buyers will receive a ticket deletion email notification. This is optional, you can choose not to send an email, by unticking the checkbox shown above.

Frequently Asked Questions

Will the credit card fees be refunded too?

  • With Stripe, credit card fees are non-refundable

  • With Square, credit card fees are refundable

Will the Accelevents fees (e.g. 20% fee for paid tickets) be refunded too?

  • Yes, if you do a full refund to your attendees, then we also refund our fees

  • If it's a partial refund, then we will also partially refund our fees and adjust them to the proper amount

When will the attendee receive their refund?

  • It should reflect in their account in about 5 to 10 business days

Can you recover deleted tickets?

  • No.

Will the partial refund appear in the buyer invoice?

  • Yes, once the partial refund is done, you can download the invoice and the amount should reflect there.

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