Change the Attendee's Ticket Type

Simplified process of switching between ticket types for attendees.

Joanne avatar
Written by Joanne
Updated over a week ago

You can now effortlessly change the attendee's ticket types via the admin console. This enhancement promises increased flexibility and convenience in managing attendee details, streamlining your event management process. Currently, you can perform this change between Free ticket types.

Free to Free Ticket

  • Go to Attendees > Orders

  • Click the 3 dot menu under Actions in the order in which you'd like to transfer ticket types.

  • Select Exchange Ticket Type

  • A pop-up will appear, indicating the Ticket Holder's name and their current ticket type and status. Select the new ticket type and click Continue.

  • Review the information and click Confirm.

The order will update and show the new ticket type.

The attendee will also receive a confirmation email stating the update in the order and the new ticket type. Attached as well will be the updated ticket PDF indicating the new ticket type.

Frequently Asked Questions

Can I change a free ticket type to a paid one?

  • Not at the moment. Presently, you can only make this change between Free ticket types. We're gearing up for an upcoming update to elevate this capability by allowing seamless transitions between free and paid ticket types and vice versa.

Can I change one ticket holder's ticket type in an order with multiple ticket holders?

  • Yes, you can.

How will the change of ticket type appear in Registration Analytics?

  • The report will show the most updated ticket type.

Will this work if it's a bundle ticket type?

  • No, it won't. The exchange option will be available for individual ticket orders only.

Will this work if the ticket is issued through the managed attendee access menu for speakers and exhibitors?

  • Yes.

Can I still change the ticket if the attendee has already checked in to the event?

  • Yes.

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