After purchasing tickets, attendees may still want to change the information they entered during registration, transfer the tickets to other attendees, buy more tickets and add ons, exchange their tickets or cancel their order. While admins can manage these actions in the Orders tab, there is also a way to let your attendees edit their registration information and other order options on their own.

Allowing them to update the information is especially helpful for people who have bought multiple tickets and must ensure other ticket holders have the correct information.

It also reduces any back and forth with registrants if they need to make a simple change, they can do it all in My Registrations.

In My Registrations, ticket buyers will see all the tickets they bought, even ones that aren't for them, as long as it's in the same order. When you allow them to edit their information, ticket buyers can edit the information of any ticket holder in the order and transfer the ticket ownership.

When editing, they can edit any order form field, except for the email address field. Editing the email address means they are transferring the ticket ownership to another user, which can only be done through the Transfer Registration button. When a transfer is done, the new ticket holder receives the order confirmation email. It also invalidates the old QR code, and a new one is generated for the new attendee.

Even after editing or transferring the ownership of tickets, the ticket buyer will still see the ticket in My Registrations and will still have the ability to edit and transfer the ticket.

For ticket holders who did not register on their own, they will see only their tickets in My Registrations. They will have the ability to edit and transfer their ticket. When they transfer the ownership of the ticket, that ticket will disappear from My Registrations.

Aside from editing their information, you can allow buyers to exchange tickets, buy more tickets and add ons, and cancel the order.

They can exchange their existing tickets to other same priced tickets or higher priced tickets. When they cancel the order, it cancels all the tickets in the order and if there are paid tickets in the order, those will be refunded. When they buy more tickets and add ons from My Registrations, these will be added to their existing order, it will not create a new order for them.

With this setting enabled, an "Edit" option appears in My Registrations where they can edit their order form answers except for the email address. It also adds a More button that has the option the Transfer the ticket to someone else where they can enter the new attendee's information.

If you don't want them to transfer the ticket ownership to other attendees, but still allow them to edit their information, you have a couple of options: you can make the ticket type non-transferrable, or make a specific ticket in the order non-transferrable, or make the whole order non-transferrable.

This will gray out the transfer option in My Registrations, but as an event admin, you can still transfer ticket ownership in the Orders tab in the admin console.

If the fields are skipped during registration, you can send an email to remind them to update the fields before the event starts.

You'll need to add the ${viewTicketMagicLink} merge tag to the email to automatically log them in to their account and redirect to the particular order in My Registrations where they can update their information.

By default, buyers cannot exchange their own tickets. When you allow them to, the Exchange Ticket option will appear in My Registrations and this will be available only for buyers. They will select the new ticket and select the payment type if it's a higher priced ticket. They will be able to pay by credit card in full, or be invoiced if it's a pay later ticket. Once exchanged, they will be able to download the new ticket PDF in the pop-up, and they will also receive the updated order confirmation email.

By default, the Buy Tickets & Add Ons button is available in My Registrations. If you don't want them to be able to buy tickets again or perhaps this flow disrupts your setup for limited display links and access codes, you can hide this button.