After purchasing tickets, attendees may still want to change the information they entered during registration. While admins can edit it in the Orders tab, there is also a way to let your attendees edit their ticket information. This is especially helpful for people who have bought multiple tickets and must ensure other ticket holders have the correct information.
Allow Attendees to Edit their Information
Go to Registration
Select Order Form
Enable Allow Attendee To Edit Information from the Order Form
Frequently Asked Questions
What is the difference between Ticket Buyer and Ticket Holder?
The ticket buyer is the one who paid for the tickets. Even if the ticket was free, whoever did the registration is considered the "buyer."
Ticket holders are the designated people for the tickets.
Can editing information be selected for certain ticket types only?
No, If you allow editing on the order form, it will allow editing on all ticket types.
I recently toggled "Allow Attendee To Edit." Will this allow previous registrants to edit their ticket information after I turn this on?
Yes, this will let all ticket buyers/holders edit their tickets.
Can attendees edit the details of other attendees in the same order?
No, they can only edit the ticket they bought or assigned to them. Only the ticket buyer can edit the details of other ticket holders.
Can they change the ticket type using this option?
They can only edit the entered information, not the ticket type they bought.