Check In Attendees Through the Admin App
The Admin App allows event admins and staff to check in attendees while on the go. Instead of setting up a computer or laptop at the event venue, you can use your smartphone or iPad to check in attendees. You can also set up an iPad Kiosk, allowing attendees to check in by searching for their information or scanning their QR code.
To use this feature, download the Admin App to your iOS or Android device. You must also have admin or staff access to the event.
Notes:
Please ensure you install the latest app version to see the latest updates.
For in-person events, logging in to the Attendee App does not count attendees as checked in to the event. Attendees must check in at the event venue via Kiosk or staff assistance.
Recurring events do not work with the admin app - you cannot sell tickets or check in attendees.
The Dashboard and Summary tabs are hidden from team members with Staff access.
Access the Event Check-In Page in the Admin App
The steps to get to the event check-in page are a little different when accessing through an iPad and mobile phone. Follow these steps to get to the event check-in page.
iPad | Mobile |
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Event Check-In Through Attendee Search
On the Event Check-In screen, search for the attendee through the search bar or scroll down to see the attendees list. Then, click the white check-mark button next to the attendee's name. The button will turn green after checking in the attendee, with a Check In Successfully notification shown at the top. This will not automatically print the badge, and you'll need to click the attendee and the Print Badge button to start printing.
Check the Attendee Information Before Checking In
You can click an attendee’s name before checking them in to see their order details and make any necessary edits to their information.
Edit the Details
Click an attendee's name to open a pop-up menu, then select Edit Details to update and save their information.
Check the Order
To view order details, click the attendee’s name to open the pop-up menu, then select View Order. This will display payment status, purchase date, quantity, total amount, attendee information, and any add-ons included.
Event Check-In Through QR Code Scanning
If the attendee has provided the QR code, click the Scan to Check In button at the bottom to scan the QR code. The pop-up menu will appear with the ticket information summary, with the buttons to Edit Details and View Order. To continue checking in the attendee, click the Check In button below.
The next page will return you to the Event Check-In screen, where you'll see a Check-In Successful message at the top and a green checkmark next to the attendee you've just scanned.
If you search for the attendee on the Event Check-in screen, you should see their check mark as green. Click the attendee again to see the Print Badge button.
Print the Badge in the Check In Page
To print an attendee's badge in the check in page, first you must check them in, then tap their name to open the pop-up menu, where you’ll see the Print Badge button if a badge is assigned to the attendee's ticket type.
Notes:
The Mobile (not iPad) Admin App has an Offline Mode that lets you check in attendees even if you encounter internet connection issues. Attendees are automatically checked in once your connection is restored. Click here to learn more about Offline Mode.
If you have assigned seating enabled, the seat number will appear at the bottom of the screen after scanning the QR code. This is also available in the Kiosk.
Event Check-In Through the Kiosk
If you're using an iPad, there is an additional feature called Kiosk Mode in the admin app, which, when enabled, will allow attendees to check in on their own by scanning their QR code or entering the information.
On the same Event Check-In screen, click the "Activate Kiosk" button.
Once in Kiosk Mode, attendees can select whether to check in by QR code scanning or entering their information. Once they are checked in, they can also print their event badge.
While in Kiosk Mode, attendees won't have any access to the other features of the admin app. You will be required as an admin to enter the Kiosk PIN to exit kiosk mode.