Push Notifications

Send messages to your attendees wherever they are in the virtual event hub!

Shella avatar
Written by Shella
Updated this week

The Push Notification Feature

This feature lets you send notifications to your attendees in the virtual event hub. It will appear as a pop-up on the lower left corner of the virtual event hub.

You can use this feature to catch your attendees' attention for any announcements you may have for your event.

Send Push Notifications

  • In your admin console, navigate to the Engage tab

  • Select Send Push Notification

  • Click Create New

  • Send Push Notification To - select which devices you want to send Push Notification to (Desktop, Mobile App, or all devices)

  • Title - enter the title for your push notification

  • Message - enter the message content of the push notification or insert a link

  • Select Tickets - select which ticket types will receive the push notifications

  • Notification Icon - upload an icon that will appear on your push notification (dimensions are a minimum of 48x48 with a 1:1 aspect ratio). If you don't add anything, it will default to the Accelevents logo.

  • Send Notification - select whether to send the push notification now or send later. You'll be asked to enter the date and time if you choose to send it later.

Push Notification Appearance

The push notification will show the title, message, icon, and time stamp of when the notification was sent.

You are required to enter a title and message. The icon is optional, and the Accelevents logo will show up if you don't upload one.

The message in the push notification can show approximately 95 characters. If your message is too long, it will display a "Show More" hyperlink in the lower right-hand corner of the notification.

Once clicked, the message will expand, and the complete message can be viewed using the scroll bar on the right side.

Frequently Asked Questions

How many Push Notifications can I add?

  • You can add as many as you want!

Can I resend a Push Notification?

  • No, you'll need to create a new Push Notification.

Can attendees see the Push Notification if they are inside a session?

  • Yes, as long as they are inside the virtual event hub.

  • They will not see the push notification if they are just on your event landing page.

Is there a limit on the number of characters?

  • It will not have a limitation when adding the text to your push notification settings. However, it will only show approximately 95 characters when pushed, then the rest of the message will appear when they hover on the notification. We suggest you keep the message short or precise so it will not seem too crowded in your virtual event hub.

How long will the push notification appear on the screen?

  • It will stay there until they click "x" on the upper right corner of the notification.

Can I set it so only specific attendees can see the push notification?

  • Yes, you may send it to attendees with specific ticket types.

What happens when I send consecutive push notifications?

  • The notifications will stack above each other on the left side of the virtual event hub.

  • The attendee should click "x" on each push notification to remove them.

How many push notifications can be seen on the screen at a time?

  • It depends on how big your screen is.

  • On average, about 5 push notifications can be seen on screen simultaneously.

Will speakers or exhibitors who don't have a ticket be able to see the push notifications?

  • Speakers or exhibitors who don't have a ticket will not be able to see the push notifications.

Is there a way for attendees to opt out of the push notifications?

  • No, attendees cannot opt-out of the push notifications

Can I add a gif as an icon?

  • Yes, you can add a gif as an icon.

Will this work even if you do not allow notifications on your browser?

  • Yes, it will still show even if notifications are not allowed on the browser.

Will this work for other browsers aside from Chrome?

  • Yes, it will work for other browsers, except for Internet Explorer, which we don't recommend using for the event.

What will it look like on mobile?

  • If viewing the event from our Mobile App, Push Notifications will pop up in front of the screen and must be dismissed before you can continue browsing the event. Please note that the Notification Icon will not display within the Mobile App.

Is there an option to put a sound alert?

  • No, there is no option to put a sound alert.

Can the push notifications be moved to another area (e.g., the center of the page)?

  • No, you cannot move the push notifications to another area.

Is there a way to retrieve a push notification after they click X?

  • You can review all previously delivered push notifications by clicking the bell icon at the top of the Virtual Event Hub.

Can a link be added to the Push Notification?

  • Yes! In the message edit box, click the link icon. Enter the URL and the text of the push notification. Tick the Open in new tab option if you'd like this link to open a new tab when attendees click it from their view. Finally, click Insert to save this change.

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