Push Notifications

Send messages to your attendees wherever they are in the event hub!

Shella avatar
Written by Shella
Updated over a week ago

The Push Notification Feature

This feature lets you send notifications to your attendees in the event hub. It will appear as a pop-up on the lower left corner of the event hub.

You can use this feature to catch your attendees' attention for any announcements you may have for your event.

Send Push Notifications

  • In your admin console, navigate to the Engage tab

  • Select Send Push Notification

  • Click Create New

Push Notification Settings

When creating a push notification, you must enter the title and message. If you don't add an icon, the Accelevents icon will be the default Accelevents icon.

  • Title - enter the title for your push notification

  • Message - enter the message content of the push notification or insert a link

  • Send Push Notification To

    • Select Devices - select which devices you want to send Push Notification to (Desktop, Mobile App, or all devices)

    • Select Audience - select which audience you want to send Push Notification to (if By Ticket Types, all tickets are selected then you can remove ticket types that you don't want to send Push Notification to)

  • Select Tickets - select which ticket types will receive the push notifications.

  • Image - upload an icon on your push notification (PNG, JPEG, GIF - 48x48 with a 1:1 aspect ratio). If you don't add anything, it will default to the Accelevents logo.

  • Send Notification - select whether to send the push notification now or schedule it for later. You'll be asked to enter the date and time if you send it later.

Push Notification Appearance

The message in the push notification can show approximately 95 characters. If your message is longer than that, it will display a "Show More" hyperlink in the lower right-hand corner of the notification. When clicked, the push notification box will expand and double in size, and the rest of the message can be seen using the side scroller.

Push Notification Behavior

  • You can create and send unlimited push notifications.

  • There is no limit to the number of characters in the message.

  • Push notifications will still show if the user has pop-up blockers or has disabled other notification browser settings.

  • Push notifications can be seen by attendees as long as they are in the virtual hub, even inside a session or other areas in the hub.

  • The push notification will stay on the page unless the user clicks the "x" on the box.

  • Closed push notifications can be retrieved through the bell icon.

  • Multiple push notifications will stack above each other if unclosed. The most recent one will be on top.

  • About five push notifications can be simultaneously on the screen, depending on the screen size.

Push Notification Limitations

  • You cannot resend push notifications.

  • Push notifications will not appear on the event landing page.

  • Attendees cannot opt out of push notifications.

  • Push notifications do not come with a sound alert.

  • Push notifications cannot be moved to a different area.

  • Push notifications will work on all browsers except Internet Explorer.

Push Notifications on the Attendee App

This feature is still in BETA, and we're still improving its behavior in the app.

  • Only the title and message will appear

  • The Accelevents icon will show on the lock screen and top banner

  • No icon will show in the app

  • Links in the push notification are clickable and will redirect to the mobile's browser.

  • Old push notifications can be accessed from the bell icon.

  • Approximately 140 characters will show on the lock screen

  • Approximately 70 characters will show on the top banner

  • When clicked from the lock screen or top banner, it will redirect to the app, but it will not open the push notification in the app.

  • The push notification does not have a scroller, so for long messages (over 1800 characters), the user may not see the OK button at the bottom to close it.

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