The Push Notification Feature

This feature lets you send notifications to attendees in the event hub and/or mobile app. You can use this feature to catch your attendees' attention for any announcements you may have for your event.

In this article, you'll learn how to create push notifications and learn the behavior of push notifications in the virtual event hub. Click the button below if you want to learn about the behavior of push notifications in the attendee app.

Push Notifications in the Attendee App

Creating and Saving a Push Notification

Navigate to the Engage tab in the admin console.
Select Push Notifications and click Create New.

Note: Push notifications for selected ticket types that have no registrants cannot be scheduled—they can only be saved as drafts.

Push Notification Settings

When creating a push notification, you must enter the title and message. If you don't add an icon, the Accelevents icon will be the default Accelevents icon.

Title - enter the title for your push notification
Message - enter the message content of the push notification or insert a link
Send To
- Select Devices - select which devices you want to send Push Notification to (Desktop, Mobile App, or all devices)
- Select Audience - select which audience you want to send Push Notification to
  - Contact List - use custom recipients to type the email addresses of recipients or use a contact list to pick contacts from a contact list that was uploaded in Engage.
  - Event Segments - option to send to all staff, all speakers, all exhibitors, all event admins, all organizers
  - By Ticket Types - all tickets are selected, then you can remove ticket types that you don't want to send Push Notification to in the Select Tickets field.
  - By Lounges - option to send to attendees currently inside all or selected lounges. Upon becoming a member of a lounge, attendees will receive notifications sent to that lounge regardless of their location within the event hub.
- Select Redirection Module (App) - direct users to specific areas within the Attendee Mobile App when they click a push notification from the phone's lock screen or top banner. You can redirect them to a survey, custom tab, session, expo page, exhibitor booth, sponsor page, or people tab. Learn more about app redirect.
Add Recipients- shown if custom recipients are selected as the audience
Select Contacts - shown if a contact list is selected as the audience
Select Tickets - shown if By ticket types is selected as the audience
Image - upload an icon on your push notification (PNG, JPEG, GIF - 48x48 with a 1:1 aspect ratio). If you don't add anything, it will default to the Accelevents logo.
Send Notification - select whether to send the push notification now or schedule it for later. You'll be asked to enter the date and time if you send it later.
Save as Draft - select this option to save your push notification for editing or sending at a later time.

Push Notification Appearance

The message in the push notification can show approximately 95 characters. If your message is longer than that, it will display a "Show More" hyperlink in the lower right-hand corner of the notification. When clicked, the push notification box will expand and double in size, and the rest of the message can be seen using the side scroller.

In the event hub, the notification will appear as a pop-up in the lower left corner of the hub.

Push Notification Behavior

You can create and send unlimited push notifications.
There is no limit to the number of characters in the message.
Push notifications will still show if the user has pop-up blockers or has disabled other notification browser settings.
Attendees can see push notifications as long as they are in the virtual hub, even inside a session or other areas in the hub.
The push notification will stay on the page unless the user clicks the "x" on the box.
Closed push notifications can be retrieved through the bell icon.
Multiple push notifications will stack above each other if unclosed. The most recent one will be on top.
About five push notifications can be simultaneously on the screen, depending on the size.

Push Notification Limitations

You cannot resend push notifications.
Push notifications will not appear on the event landing page.
Attendees cannot opt out of push notifications.
Push notifications do not come with a sound alert.
Push notifications cannot be moved to a different area.
Push notifications will work on all browsers except Internet Explorer.
Push notifications with redirects (app) will only be received if the event is already open (pre-event access)

Push Notifications on the Attendee App

Aside from getting push notifications from their computer browser, attendees can also receive them through their mobile device when logged in to the Attendee App. Check the article to learn about push notification behavior on mobile.

Learn More About Push Notification on the Attendee App