Push Notifications on the Attendee App
Aside from getting push notifications from their computer browser, attendees can also get notified through their mobile device when logged in to the Attendee App. In this article, you'll learn where attendees will see the push notifications depending on what page they're currently accessing on the phone.
If you haven't created push notifications, click here to learn more.
Allow Push Notifications on Your Device
To receive the push notifications on your phone, ensure that notifications are turned on for the Accelevents App on your device.
Ensure your device is not in focus mode, and do not disturb or use lower power mode. You may not receive the push notifications.
Where will push notifications show on mobile?
Location | Scenario |
Lock Screen | The user is logged in to the app and is on the lock page or is not using their device.
Approximately 140 characters will show on the lock screen. |
Top Banner | The user is logged in to the app and accessing other areas on the device but not the app itself.
Approximately 70 characters will show on the top banner. |
Attendee App | The user is accessing the event hub in the app. It will not show while the user is on My Events or the landing page; they must enter and access it from the bell icon.
The push notification does not have a scroller, so for long messages (over 1800 characters), the user may not see the OK button at the bottom to close it. |
Note: If you have a White Label Attendee App, ensure the Accelevents App is NOT installed on your phone to receive push notifications.
What information will be shown in the push notification before clicking it?
Location | Information |
Lock Screen & Top Banner | Accelevents Icon, title, and message |
Attendee App | Title and message |
Bell Icon | Title, message, and time it was sent |
Note: Custom icons will not show in the app.
Where will push notifications redirect when clicked?
The redirect will depend on where it's clicked and the redirect settings included. It will open different areas of the attendee app, depending on where the user clicked it.
Clicked From | With Redirect Module | No Redirect Module |
Lock Screen and Top Banner | It will open the indicated redirect module (custom tab, session, expo, booth, sponsors, or people tab) | If the app is running in the background, it will redirect the user to the last page they were viewing in the app.
If the app is closed, it will redirect to My Events.
When clicked, it will redirect to the app, but it will not open the push notification in the app. The user has to access it from the bell icon. |
Attendee App | The full message will show if the user is already in the event. Clicking OK will close the notification.
It will not open the indicated redirect module (custom tab, session, expo, booth, sponsors, or people tab). The user has to access the push notification from the bell icon to see the "Open tab" option to redirect them to the module. | The full message will show if the user is already in the event. Clicking OK will close the notification. |
Bell Icon | The notifications list will open, where they can view the title, message, and time it was sent. To see the complete information in a pop-up, the user can click it from the notifications list. They should see an "Open tab" button to redirect to the module. | The notifications list will open, where they can view the title, message, and time it was sent. To see the complete information in a pop-up, the user can click it from the notifications list. |
Note: Old push notifications can be accessed from the bell icon.
Are links clickable in the push notification?
Location | Behavior |
Lock Screen & Top Banner | The links are not clickable. When the notification is clicked, it redirects to a page in the app. |
Attendee App | The links are clickable and will redirect to the device's browser. |
Bell Icon | The links are clickable from the pop-up. |