When someone purchases a ticket, they will receive an invoice attached to the order confirmation email. You can also download the invoice through the orders tab and make edits if needed.


Including the Ticket Buyer Invoice to the Order Confirmation Email

  • Go to Registration > Set Up Tickets

  • Open the ticket type to edit

  • Go to Advanced Settings

  • Check the box for Include PDF Invoice

  • Click Save

Downloading the Ticket Buyer Invoice

  • Go to Attendees > Orders

  • Click the 3-dot menu found in the upper right corner of the order

  • Select Download Invoice PDF

  • The invoice will look like this:

Adding the Organizer's Address in the Invoice

If you need your Organizer Address to show in the "Event Details" area of the invoice, you will need to update the address field in your Organizer Profile, which will automatically appear in the invoice.

  • Click Manage Organization at the bottom of your admin console's left-side panel

  • Click Profile

  • Enter your Organization's address in the address fields

Adding the Attendee's Address to the Invoice

If your customers need their address to show in the "Bill To" area of the invoice, you need to do the steps below to capture the information during registration and have it automatically appear in the invoice.

  • Go to Registration > Order Form

  • Include and Require the Billing Address field for the Ticket Buyer.

    Note: If you forgot to do this, you can still enable the toggles even after the purchase, then manually enter the information through the Orders tab.

Adding VAT Information to the Invoice

If your customers need their VAT information to appear in the "Bill To" area invoice, you need to set up your VAT requirements before opening registration.

When you require VAT for ticket sales, Organization and VAT ID fields will automatically appear in the order form. If the buyer fills out the fields, the VAT ID will appear in the invoice. We're still working on having the organization appear there. Stay tuned for updates!

Your VAT ID and VAT rate will also appear in the invoice. The VAT ID will appear below the organizer's name.

Note: If you didn't set up VAT for your ticket sales and want the customer's VAT ID to appear in the invoice, your next best option is to enter the VAT ID in the address field.

Frequently Asked Questions

What information can be edited?

  • You can edit the ticket buyer's name, address, and VAT ID.

Will there be more information on Sales Tax?

  • No, the Sales Tax will be included in the Service Fees.

Can this be attached to the Order Confirmation?

  • Yes, this is automatically attached to the Order Confirmation.

If I resend the order confirmation email with the edited invoice, will the edits appear in the invoice?

  • Yes, it will reflect the latest update on the invoice.

Can an attendee download the invoice while logged in to their Accelevent account?

  • Yes, they just need to go to their My Tickets tab, select the event they want to download the invoice from, then click Download Invoice.

If the attendee and the ticket buyer differ, can the invoice be named after the attendee?

  • Yes, but that means you must change the ticket buyer's information to the attendee's.

If there are several ticket purchases in one order, can a separate invoice be created for each purchase?

  • No, only one invoice will be generated per order.

Will add-on purchases and donations while purchasing appear in the invoice?

  • Yes

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