You can attach a PDF invoice to the order confirmation email that someone receives when purchasing a ticket. The invoice can include the VAT information, address, and other instructions or information, and you can download the PDF from your admin console.
Creating a Ticket Purchase Invoice
Add the Organizer's VAT Information
If you require VAT for your event, you must set this up BEFORE opening your ticket sales. The information will appear in the Organizer section of the invoice.
Note: If you didn't set up VAT before opening your ticket sales and want your VAT ID to appear in the invoice, your next best option is to enter it in the organizer's address field or add it to the Custom Invoice Text area.
Add the Organizer's Address
If you need your Organizer Address to show in the invoice, you must update the address field in your Organizer Profile, which will automatically appear in the Event section of the invoice. If VAT is enabled, the organizer's address will appear in the Organizer section of the invoice.
Click Manage Organization at the bottom of your admin console's left-side panel.
Click Profile
Enter your Organization's address in the address fields
Add the Buyer's VAT Information
When you require VAT for ticket sales, the Organization and VAT ID fields will automatically appear in the ticket buyer's order form. Organization will be a required field, and VAT ID is an optional field. The information will appear in the Bill to section of the invoice.
Note: If you didn't set up VAT before opening your ticket sales and want your buyer's VAT ID to appear in the invoice, your next best option is to enter it in the buyer's address field.
Add the Buyer's Address
If your customers need their address to show in the invoice, you need to include the Billing Address field in the Ticket Buyer's order form to capture the information during registration and have it automatically appear in the Bill To section of the invoice.
Go to Registration > Order Form
Include and Require the Billing Address field for the Ticket Buyer.
Note: If you forgot to do this before registration opened, you could still enable the toggles even after the purchase, then manually enter the information through the Orders tab.
Add a Custom Invoice Text
If you have payment instructions or other information you want to include in the invoice, you can add that through the ticket's Advanced Settings.
Go to Registration > Set Up Tickets
Open the ticket type to edit
Go to Advanced Settings
Enter the message in Custom Invoice Text
Click Save
Include the PDF Invoice in the Order Confirmation Email
Go to Registration > Set Up Tickets
Open the ticket type to edit
Go to Advanced Settings
Select whether you want to include the invoice for the Ticket Buyer, the Ticket Holder, or both.
Click Save
Download the PDF Invoice from the Orders Tab
Go to Attendees > Orders
Click the outer 3-dot menu found in the upper right corner of the order
Click Download Invoice PDF
Download the PDF Invoice as an Attendee
The PDF Invoice will be attached to the order confirmation letter.
They can also log in to their Accelevents account and access My Tickets. They should see a Download Invoice button when they open the ticket information.
Frequently Asked Questions
If I resend the order confirmation email with the edited invoice, will the edits appear in the invoice?
Yes, it will reflect the latest update on the invoice.
If the attendee and the ticket buyer differ, can the "bill to" be named after the attendee?
Yes, but that means you must change the ticket buyer's information to the attendee's.
If there are several ticket purchases in one order, can a separate invoice be created for each purchase?
No, only one invoice will be generated per order.
Will add-on purchases and donations appear in the invoice?
Yes