There are times when attendees make mistakes in their ticket order, whether it be the wrong ticket type or a typo in their information, and they may ask you for help in correcting that order.

While you can give them access to edit their ticket information, you can also edit the ticket order from the admin console.

In this article, we will discuss how to edit a ticket order for easy ticket fixes and to delete a ticket order should the need arise.

Accessing Ticket Orders

  • From the admin console click Attendees

  • Then Orders

  • Select the Ticket Order you want to Edit or Delete

You will then have the choice to either edit the ticket buyer information, this is the person who bought the ticket, or to edit the ticket holder information, this the person who is attending the event.


Editing Your Ticket Buyer Information

There is an array of options presented when we edit the ticket buyer information.

These options can be accessed on the top right corner of the ticket block by clicking on the 3 vertical dot dropdown menu. Below we will discuss each option and its functionality.

  • Refund - this issues a ticket refund to the ticket buyer if there are multiple ticket holders within the ticket order all of them will be refunded, and a confirmation. email is sent. The ticket record is still present in the list of orders and it will be tagged as a refunded ticket.

  • Resend Email - this sends the confirmation email received upon ticket purchase to the ticket buyer. This is useful if they had lost their confirmation email.

  • Edit Buyer Info - this allows you to correct or alter the information of the person who bought the ticket. The fields here may vary depending on what you add to your order form. Make sure to click update to save changes made.

  • Download PDF - this gives you a pdf copy of the ticket order.

  • Delete - this is useful when a ticket buyer made the mistake of purchasing the wrong ticket. If there are multiple ticket holders in the ticket order this will delete all of them. This deletes the record entirely and automatically issues a refund if it's a paid ticket. You will also have the choice to send a refund email or not.


Editing Ticket Holder Information

Similar to editing ticket buyer information, there's an even more array of options presented when editing ticket holder information. These options can be accessed just under actions' 3 vertical dot dropdown menu, these options are useful especially since ticket holders are your attendees and are participating in the event itself. There will be instances where each ticket order will have multiple ticket holders and each of them can be edited separately. Below we will discuss each option and its functionality.

  • Refund - this issues a ticket refund to a certain ticket holder, and a confirmation email is sent. The ticket record is still present in the list of orders and it will be tagged as a refunded ticket.

  • Send Magic Link - this sends a direct access link to the event to a certain ticket holder, this is sent to the ticket holder's email address. This is useful if an attendee is having difficulty accessing the event even after multiple troubleshooting steps have been exhausted.

  • Resend Email - this sends the confirmation email received upon ticket registration to a certain ticket holder. This is useful if they had lost their confirmation email.

  • Edit - this allows you to correct or alter the information of the person who holds the ticket. The fields here may vary depending on what you add to your order form. Make sure to click update to save changes made. This is useful if an attendee mistakenly registered a different email address.

  • Download PDF - this gives you a pdf copy of the ticket order.

  • Delete - this is useful when a ticket holder made the mistake of registering for the wrong ticket or decided not to attend the event. This deletes the record of a certain ticket holder entirely and automatically issues a refund if it's a paid ticket. You will also have the choice to send a refund email or not.

  • Block - this allows you to block unwanted attendees in your event if they are being disruptive.


Frequently Asked Questions

Can a ticket buyer or a ticket holder edit their own tickets?

  • Yes, they can. Here's a guide.

Can staff edit tickets?

  • No, since they have no access to the admin console. Only event admins, ticket buyers, and ticket holders can edit tickets.

Once a ticket is edited, will that be reflected in real-time on the order?

  • Yes.

Can I change the ticket type that was purchased to another ticket type?

  • No. Your alternative is to delete the order and have the attendee register for the correct ticket type or issue them the correct ticket manually. Here's a guide on how to add attendees manually.

After editing the record, will this reflect on the reports?

  • Yes

After I delete or refund a ticket will this reflect on the reports?

  • Yes, this will show up on your ticket buyer report, not on the ticket holder report.

Did this answer your question?