There are times when attendees make mistakes in their ticket order, whether it be the wrong ticket type or a typo in their information, and they may ask you for help in correcting that order.

While you can give them access to edit their ticket information, you can also edit the ticket order from the admin console.

This article will discuss how to edit a ticket order for easy ticket fixes and to delete a ticket order should the need arise.

Accessing Ticket Orders

  • From the admin console, click Attendees

  • Then Orders

  • Select the Ticket Order you want to Edit or Delete

You will then choose to either edit the ticket buyer information; this is the person who bought the ticket or edit the ticket holder information; this is the person attending the event.


Editing Your Ticket Buyer Information

An array of options is presented when we edit the ticket buyer information.

These options can be accessed on the top right corner of the ticket block by clicking on the 3 vertical dot dropdown menu. Below we will discuss each choice and its functionality.

  • Refund - this issues a ticket refund to the ticket buyer. If there are multiple ticket holders within the ticket order, all of them will be refunded, and a confirmation email will be sent. The ticket record is still present in the list of orders, and it will be tagged as a refunded ticket.

  • Resend Email - this sends the confirmation email received upon ticket purchase to the ticket buyer. This is useful if they have lost their confirmation email.

  • Edit Buyer Info allows you to correct or alter the information of the person who bought the ticket. The fields here may vary depending on what you add to your order form. Make sure to click update to save changes made.

  • Download PDF - this gives you a pdf copy of the ticket order.

  • Delete - this is useful when a ticket buyer makes the mistake of purchasing the wrong ticket. If there are multiple ticket holders in the ticket order, they will be deleted. This deletes the record entirely and automatically issues a refund if it's a paid ticket. You will also have the choice to send a refund email or not.


Editing Ticket Holder Information

Similar to editing ticket buyer information, there's an even more array of options presented when editing ticket holder information. These options can be accessed just under actions' 3 vertical dot dropdown menu. These options are helpful, especially since ticket holders are your attendees and participate in the event itself. There will be instances where each ticket order will have multiple ticket holders, and each of them can be edited separately. Below we will discuss each option and its functionality.

  • Refund - this issues a ticket refund to a specific ticket holder, and a confirmation email will be sent. The ticket record is still present in the list of orders, and it will be tagged as a refunded ticket.

  • Send Magic Link - this sends a direct access link to the event to a specific ticket holder. This is sent to the ticket holder's email address. This is useful if an attendee has difficulty accessing the event even after multiple troubleshooting steps have been exhausted.

  • Resend Email - this sends the confirmation email received upon ticket registration to a specific ticket holder. This is useful if they have lost their confirmation email.

  • Edit - this allows you to correct or alter the information of the person who holds the ticket. The fields here may vary depending on what you add to your order form. Make sure to click update to save changes made. This is useful if an attendee mistakenly registers a different email address.

  • Download PDF - this gives you a pdf copy of the ticket order.

  • Delete - this is useful when a ticket holder made the mistake of registering for the wrong ticket or decided not to attend the event. This deletes the record of a specific ticket holder entirely and automatically issues a refund if it's a paid ticket. You will also have the choice to send a refund email or not.

  • Block - this allows you to block unwanted attendees in your event if they are disruptive.


Frequently Asked Questions

Can a ticket buyer or a ticket holder edit their tickets?

  • Yes, they can. Here's a guide.

Can staff edit tickets?

  • No, since they have no access to the admin console. Only event admins, ticket buyers, and ticket holders can edit tickets.

Once a ticket is edited, will that be reflected in real-time on the order?

  • Yes.

Can I change the ticket type to another ticket type after purchasing?

  • No. Your alternative is to delete the order and have the attendee register for the correct ticket type or manually issue them the right ticket. Here's a guide on how to add attendees manually.

After editing the record, will this reflect on the reports?

  • Yes

Will this reflect on reports after I delete or refund a ticket?

  • Yes, this will show up on your ticket buyer report, not the ticket holder report.

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