There are times when attendees make mistakes in their ticket order, whether it be the wrong ticket type or a typo in their information, and they may ask you for help in correcting that order. Another common scenario is when attendees need to transfer their tickets to someone else, which can also be managed through the platform.
As an event admin you can make these changes or give attendees access to edit their own order.
Update Buyer or Holder Information in the Orders Tab
As an admin, you can update the order information while you're in the event's admin console
Go to Attendees > Orders
To edit the Ticket Buyer information
Click the 3-dot menu on the far right of the Ticket Buyer’s name.
To edit the Ticket Holder information:
Click the ticket holder to expand the order and see the ticket holders in the order
Click the 3-dot menu on the far right of the Ticket Holder’s name.
Select Edit Buyer / Holder info
This will open a pop-up that will show the order form fields, where you can update the details.
When you're done, click Update.
Notes:
If you have required fields, you can bypass those fields when updating the information from the orders tab.
To transfer a ticket to another attendee, you can update the ticket holder information with the new attendee information.
Other Changes in the Order
While in the 3 dot menu, you'll see other actions that you can perform in the order, such as refunding, exchanging, deleting tickets and more.
Allow Attendees to Update Their Order
To give attendees access to update their order in My Registrations, you can enable this toggle:
Go to Registration > Order Form
Select Settings
Enable Allow Attendee To Edit Information from the Order Form
When this toggle is enabled, attendees will see the option to edit their registration answers in My Registrations. You can also give them other permissions such as transferring tickets and upgrading tickets.