The Orders Tab
The Orders tab allows you to view all ticket purchases. An order can consist of multiple tickets if during registration they bought multiple tickets. Requests through registration approval tickets will also show in the orders tab.
From this menu, you can edit the ticket buyer and holder information and perform ticket actions such as refunding, deleting, attendee blocking, downloading order invoices, resending confirmation emails, and magic link emails.
Search for Orders
Go to Attendees > Orders to see all orders. By default, the latest order will be the first on the list, but you can use the sort option to arrange them by date or by order number.
You can search for orders by entering the ticket buyer's or ticket holder's name or email address in the search bar.
You can easily copy the order number and email address by hovering on it and clicking the copy option.
To customize the columns arrangement, you can click Edit Columns to remove / add / reorder the columns you see in the orders tab.
Note: When you look at an order in the admin console, the purchase date and time should be your local time. If you download the report, the time will be GMT.
Bulk Actions In the Orders Tab
When you select multiple orders, you'll see the options to do these actions in bulk:
Send Email - this will send order confirmation emails to buyers of the selected orders (canceled orders not included)
Cancel order - this will cancel the selected orders, with the option to refund.
Refund paid orders - this will refunded the selected orders, with the option to cancel.
Note: Bulk refunded orders will appear in the Refunds tab.
Update The Order Information and Other Actions
When you click on the order, the side menu opens where you'll see the detailed information about the buyer and the attendees in the order. You can update the information in the order by hovering and clicking on a field.
Aside from updating order form answers, you can do other actions such as refunding, exchanging, deleting tickets and more when you click the More button or the 3 dot menus.
Ticket Buyer options:
Edit Buyer Info - this allows you to edit the ticket buyer information.
Mark as Paid - if a full payment is received externally, you can mark them as paid.
Apply / adjust Payment - if a partial or full payment is received externally, you can enter the amount and other details of the payment.
Send payment link - sends an email to the buyer with a link to pay the balance through credit card.
Copy pay now link - copy the buyer's payment link to pay for the balance through credit card.
Resend Email - sends the order confirmation email to the ticket buyer and holder.
Download Ticket PDF - downloads the ticket holder's ticket confirmation along with a QR code.
Download Invoice - downloads the invoice for the order.
History Log - more details and activity of the order.
Refund - issues a refund to the ticket buyer. If there are multiple tickets in 1 order, there is an option to refund all.
Disable ticket transfer - sets the order as non-transferrable. A lock will appear in the order. The order can still be transferred by event admins, but registrants cannot transfer it.
Cancel Order - cancels the attendee access to all the tickets in the order without refunding the tickets
Delete - deletes the ticket buyer's order and automatically refunds the order.
Ticket Holder options:
Edit holder info - this allows you to edit the ticket holder information.
Send Magic Link - sends a unique link to the attendee, which allows them to log in automatically to the event.
Resend Email - sends the confirmation email to the selected ticket holder. It will also send an email to the ticket buyer.
Download PDF - downloads the ticket holder's confirmation with a QR code.
Disable ticket transfer - sets the order as non-transferrable. A lock will appear in the order. The order can still be transferred by event admins, but registrants cannot transfer it.
Exchange ticket type - allows admins to change the attendee's ticket type.
Refund - issues a refund for the specific ticket holder within the order.
Block - blocks the ticket holder from the event. They can no longer enter the event.
Cancel - cancels the attendee access to this ticket without refunding it.
Delete - deletes the specific ticket, and you'll be asked if you want to refund the specific ticket.
Downloading Reports
You'll have the option to download reports by clicking the Download button.
Ticket Holder Data - downloads a report on all ticket holders' information.
Ticket Buyer Data - downloads a report on all ticket buyers' information.
All Transactions - download a report that has a row for that represents a transaction history, not a per item tracking.
Registration Data- downloads a report with combined information for ticket buyers and holders.
Deleted Orders Data - download a report with all the deleted tickets from the order tab.
Note: When you look at an order in the admin console, the purchase date and time should be your local time. If you download the report, the time will be GMT.
Requests in the Orders Tab
Even before approving, registration requests can be seen in the orders tab. The Payment status will update accordingly when the request status is changed.
Request Status | Payment Status in the Order |
Pending | Applied |
Waitlisted | Waitlisted |
Denied | Declined |
Approved | Approved |
Registered | Paid |
