The Orders tab allows you to view and download all ticket purchases. It also allows you to edit ticket buyer and holder information and perform ticket actions such as refunding, deleting, attendee blocking, downloading order invoices, resending confirmation emails, and magic link emails.

To access the Orders tab from your admin console, click on Attendees on the left-hand navigation and then click Orders from the dropdown.

You can search for orders by entering the ticket buyer's or ticket holder's name or email address on the search bar.

Note: When you look at an order in the admin console, the purchase date and time should be your local time. If you download the report, the time will be GMT.

Below the order number, you will see the date and time of purchase, along with the ticket buyer's name and email address. To edit the ticket buyer information, click the 3-dot menu on the outer part of the order.

When you click on the 3-dot menu in the upper-right corner of the order, you'll have the option to do the following:

At a glance, you should see the attendee's name, ticket type, number of tickets purchased, and the amount they paid for the ticket in the order. To edit the attendee's information, click the 3-dot menu under Actions.

When you click the 3-dot menu under the Actions column of an Attendee, you'll have the option to do the following:

You'll have the option to download reports by clicking the Download button.

Note: When you look at an order in the admin console, the purchase date and time should be your local time. If you download the report, the time will be GMT.