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The Orders Tab
The Orders Tab

Search for information on ticket buyers and ticket holders.

Shella avatar
Written by Shella
Updated this week

The Orders Tab

The Orders tab allows you to view and download all ticket purchases. It also allows you to edit ticket buyer and holder information and perform ticket actions such as refunding, deleting, attendee blocking, downloading order invoices, resending confirmation emails, and magic link emails.

To access the Orders tab from your admin console, click on Attendees on the left-hand navigation and then click Orders from the dropdown.


Search for Orders

You can search for orders by entering the ticket buyer's or ticket holder's name or email address on the search bar.

Note: When you look at an order in the admin console, the purchase date and time should be your local time. If you download the report, the time will be GMT.

Ticket Buyer Information

Below the order number, you will see the date and time of purchase, along with the ticket buyer's name and email address. To edit the ticket buyer information, click the 3-dot menu on the outer part of the order.

When you click on the 3-dot menu in the upper-right corner of the order, you'll have the option to do the following:

  • Refund - issues a refund to the ticket buyer. If there are multiple tickets in 1 order, there is an option to refund all. Click here to learn more about issuing refunds.

  • Disable ticket transfer - sets the order as non-transferrable. A lock will appear in the order. The order can still be transferred by event admins, but registrants cannot transfer it.

  • Resend Email - sends the order confirmation email both to the ticket buyer and holder.

  • Edit Buyer Info - this allows you to edit the ticket buyer information.

  • Download PDF - downloads the ticket holder's ticket confirmation along with a QR code.

  • Download Invoice PDF - downloads the invoice for the order.

  • Delete - deletes the ticket buyer's order and automatically refunds the order.

  • View History Log - more details and activity of the order

Click Here to Learn More About Editing Ticket Orders

Ticket Holder Information

At a glance, you should see the attendee's name, ticket type, number of tickets purchased, and the amount they paid for the ticket in the order. To edit the attendee's information, click the 3-dot menu under Actions.

When you click the 3-dot menu under the Actions column of an Attendee, you'll have the option to do the following:

Downloading Reports

You'll have the option to download reports by clicking the Download button.

  • Ticket Holder Data - downloads a report on all ticket holders' information.

  • Ticket Buyer Data - downloads a report on all ticket buyers' information.

  • Registration Data- downloads a report with combined information for ticket buyers and holders.

  • Deleted Tickets Data - download a report with all the deleted tickets from the order tab.

Note: When you look at an order in the admin console, the purchase date and time should be your local time. If you download the report, the time will be GMT.

Click Here to Learn More About Other Downloadable Reports

Disabling or Enabling Ticket Transfers in an Order

You have the option to set transferability of an order. Click the 3 dots on the upper right corner of an order, and click Disable ticket transfer. If it's locked, registrants cannot transfer the tickets to other attendees.

You will see a lock icon confirming the setting.

Notes:

  • The lock icon will appear in the order only if the ticket transfer has been disabled at the order level. It will not appear if the restriction is applied at the ticket level.

  • Disabling ticket transfer in an order will apply to all tickets in that order.

  • Event admins can still update ticket buyer and ticket holder information in an order that has ticket transfer disabled.

  • Event admins can disable or enable ticket transfers any time.

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