The Orders Tab
The Orders tab allows you to view and download all ticket purchases. It also allows you to edit ticket buyer and holder information and perform ticket actions such as refunding, deleting, attendee blocking, downloading order invoices, resending confirmation emails, and magic link emails.
To access the Orders tab from your admin console, click on Attendees on the left-hand navigation and then click Orders from the dropdown.
Search for Orders
You can search for orders by entering the ticket buyer's or ticket holder's name or email address on the search bar.
Note: When you look at an order in the admin console, the purchase date and time should be your local time. If you download the report, the time will be GMT.
Ticket Buyer Information and Other Actions
Below the order number, you will see the date and time of purchase, along with the ticket buyer's name and email address. To edit the ticket buyer information, click the 3-dot menu on the outer part of the order.
When you click on the 3-dot menu in the upper-right corner of the order, you'll have the option to do the following:
Refund - issues a refund to the ticket buyer. If there are multiple tickets in 1 order, there is an option to refund all. Click here to learn more about issuing refunds.
Disable ticket transfer - sets the order as non-transferrable. A lock will appear in the order. The order can still be transferred by event admins, but registrants cannot transfer it. Click here to learn more about making tickets non-transferrable.
Resend Email - sends the order confirmation email both to the ticket buyer and holder.
Edit Buyer Info - this allows you to edit the ticket buyer information. Click here to learn more about editing the buyer information.
Download PDF - downloads the ticket holder's ticket confirmation along with a QR code.
Download Invoice PDF - downloads the invoice for the order.
Delete - deletes the ticket buyer's order and automatically refunds the order.
View History Log - more details and activity of the order
Ticket Holder Information and Other Actions
At a glance, you should see the attendee's name, ticket type, number of tickets purchased, and the amount they paid for the ticket in the order. To edit the attendee's information, click the 3-dot menu under Actions.
When you click the 3-dot menu under the Actions column of an Attendee, you'll have the option to do the following:
Send Magic Link - sends a unique link to the attendee, which allows them to log in automatically to the event. Click here to learn more about using the magic link.
Resend Email - sends the confirmation email to the selected ticket holder. It will also send an email to the ticket buyer.
Download PDF - downloads the ticket holder's confirmation with a QR code.
Disable ticket transfer - sets the ticket as non-transferrable. A lock will appear for the line item. The ticket can still be transferred by event admins, but registrants cannot transfer it. Click here to learn more about making tickets non-transferrable.
Edit holder info - this allows you to edit the ticket holder information. Click here to learn more about editing the holder information.
Exchange ticket type - allows admins to change the attendee's ticket type. Click here to learn more about ticket exchange.
Refund - issues a refund for the specific ticket holder within the order. Click here to learn more about issuing refunds.
Block - blocks the ticket holder from the event. They can no longer enter the event. Click here to learn more about blocking and unblocking attendees.
Delete - deletes the specific ticket, and you'll be asked if you want to refund the specific ticket.
Downloading Reports
You'll have the option to download reports by clicking the Download button.
Ticket Holder Data - downloads a report on all ticket holders' information.
Ticket Buyer Data - downloads a report on all ticket buyers' information.
Registration Data- downloads a report with combined information for ticket buyers and holders.
Deleted Tickets Data - download a report with all the deleted tickets from the order tab.
Note: When you look at an order in the admin console, the purchase date and time should be your local time. If you download the report, the time will be GMT.