There are times when attendees make mistakes in their ticket order, whether it be the wrong ticket type or a typo in their information, and they may ask you for help in correcting that order.
While you can give them access to edit their ticket information, you can also edit the ticket order from the admin console.
Edit Buyer or Holder Information
Go to Attendees > Orders
To edit the Ticket Buyer information: Click the 3-dot menu on the far right of the Ticket Buyer’s name.
To edit the Ticket Holder information: Click the 3-dot menu on the far right of the Ticket Holder’s name.
Select Edit Buyer / Holder info
This will open a pop-up that will show the order form fields, where you can update the details.
When you're done, click Update.
Aside from editing the attendee's order form information, you can also perform other actions in the order such as refund the ticket, exchange it, block the attendee and more.
Note: If you have required fields, you can bypass those fields when updating the information from the orders tab.