There are times when attendees make mistakes in their ticket order, whether it be the wrong ticket type or a typo in their information, and they may ask you for help in correcting that order. Another common scenario is when attendees need to transfer their tickets to someone else, which can also be managed through the platform.
As an event admin you can make these changes or give attendees access to edit their own order.
Update The Buyer or Ticket Holder's Order Form Information
As an admin, you can update the order information while you're in the event's admin console
Go to Attendees > Orders
Click on the order
Hover on the buyer or ticket holder field
Type in the new information in the field
Click the the check icon ✅ to save the changes
Transfer a Ticket to a New Attendee
When you update the attendee's email address to a new email address, you're transferring the ownership of the ticket to the new email address.
Exchange, Cancel, Delete Tickets and More
When you click on More or the 3 dot menus, you'll see other actions that you can perform in the order, such as refunding, exchanging, deleting tickets and more.
Update Ticket Holder Information in Attendee Management
Aside from editing the ticket holder information in the orders tab, you can do it directly in Attendee Management. Click an attendee to open the right side menu. Click Edit from the profile tab to start updating the ticket holder fields.
Allow Attendees to Update Their Information in the Order
With this setting enabled, an "Edit" option appears in My Registrations where they can edit their order form answers except for the email address. It also adds a More button that has the option the Transfer the ticket to someone else where they can enter the new attendee's information.
Go to Registration > Order Form
Select Settings
Enable Allow Attendee To Edit Information from the Order Form
