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Session Waiting Media: Add an Image or Video that will Appear Before the Session Starts
Session Waiting Media: Add an Image or Video that will Appear Before the Session Starts

Add an image or video to replace the countdown timer that appears before the session starts.

Joanne avatar
Written by Joanne
Updated over a week ago

What is a Session Waiting Media?

When attendees enter a session early, they would see a countdown timer until the session starts. We allow you to replace that countdown timer with either an image or a video on a loop. You can add an image or video with your branding or your sponsors' logo for more exposure!

The MP4 video file will play on a loop until the start of the session schedule. If the broadcast does not start on time, attendees will see a "The broadcast will begin shortly" message.

Note: Due to browser auto-play policies, the video may not auto-play for some browsers and browser versions. Check this article for more information.

Upload the Session Waiting Media

  • Go to Agenda & Speakers in your admin console

  • Click the session to edit

  • Go to Advanced Settings in the session details menu

  • Turn on the toggle for Enable session waiting media

  • Upload or drag the file in the Add Media section

  • After uploading, you can preview the image or play the video in that area.

Waiting Session Media Format & Size

  • Format: JPG, PNG, GIF, MP4

  • Max upload size for MP4: 20MB

  • Max upload size for JPG, PNG, GIF: 10MB

  • We recommend using a media size of at least 1333 x 750 pixels (Aspect Ratio 16:9) with a maximum size of 3840 x 2160

Sessions with Waiting Media Feature

For the Main Stage and Regular sessions, it will work using these stream providers:

  • Accelevents Studio

  • RTMP

  • Wistia

  • Youtube

  • Vimeo

  • Vidyard

  • Facebook Live

When attendees click the Main Stage Sessions tab anytime in the Virtual Event Hub, they will see the image or video if a main stage session is coming up.

For Workshop and Networking sessions, you can upload the file. However, attendees won't see the image or video when they enter as these sessions do not have a countdown timer. They will only see it if they access the direct link to the session (session deep link) if the session is in the future (the join button is not appearing yet).

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