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Session Waiting Media: Add an Image or Video that will Appear Before the Session Starts
Session Waiting Media: Add an Image or Video that will Appear Before the Session Starts

Add an image or video to replace the countdown timer that appears before the session starts.

Joanne avatar
Written by Joanne
Updated over a week ago

What is a Session Waiting Media?

When attendees enter a session early, they would see a countdown timer until the session starts. We allow you to replace that countdown timer with either an image or a video on a loop. You can add an image or video with your branding or your sponsors' logo for more exposure!

Important Notes

  • The session waiting media feature will work with Main Stage and Regular sessions using Accelevents Studio, RTMP, Wistia, Youtube, Vimeo, Vidyard, and Facebook Live. It will replace the countdown timer that appears before the session starts.

  • The session waiting media feature will also work with Networking and Workshop sessions. However, since Workshops and Networking sessions do not have a countdown timer when attendees enter early, they won't see the waiting image or video. They will only see it if they access the direct link to the session if the session is in the future (the join button is not appearing yet).

  • When attendees click the Main Stage Sessions tab anytime in the Virtual Event Hub, they will see the image or video if there is a main stage session coming up.

  • Format: JPG, PNG, GIF, MP4

  • Max upload size for MP4: 20MB

  • Max upload size for JPG, PNG, GIF: 10MB

  • We recommend using a media size of at least 1333 x 750 pixels (Aspect Ratio 16:9) with a maximum size of 3840 x 2160

  • An MP4 video file will play on a loop until the start of the session schedule. If the broadcast does not start on time, attendees will see a "The broadcast will begin shortly" message.

Replace the Countdown Timer with an Image or Video

The area within the red box is what you will replace when uploading an image or video.

To upload your image or video:

  • Go to Agenda & Speakers in your admin console

  • Click the 3-dot menu on the right side of the session and select Edit

  • Scroll down and click Advanced Settings in the session details menu

  • Turn on the toggle for Enable session waiting media

  • Upload or drag the file in the Add Media section below

After uploading, you can preview the image or play the video in that area.

Below is how it would appear when attendees enter the session early.

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