The Session Check-In feature allows event admins to check in attendees to sessions through the admin app by scanning the attendee's QR code or the RFID Badge, searching the attendee's name, and simply clicking the check-in button.
Important Notes:
⚠️ If an attendee joins the session through the attendee app, they will be marked as checked in.
If you need to monitor which attendees are at the venue, we suggest using Admin App or Staff Portal session check ins. When they arrive at the venue and you see that they are already checked in (from the attendee app), check them out and check them in again so that you'll see them in the report as checked in to the venue.
Another option is to create 2 sessions, a hidden session that will be used only for attendance (it's not going to be hidden for session check in), and another public session for attendees.
Session check ins and check outs through the Admin App, Kiosk and Staff Portal can be tracked in the Session Check-In/Check-Out Report in Analytics > Downloadable Reports.
Recurring events are not accessible through the admin app.
Session Check-In Page in the Admin App
The steps to get to the session check-in page are slightly different when accessing an iPad and a mobile phone. Follow these steps to get to the session check-in page.
iPad | Mobile |
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Session Check-In Through Attendee Search
After selecting the session, search for the attendee through the search bar or scroll down to see the attendees list. Then, click the button with a check next to the attendee's name. The check button should turn green after checking in the attendee to the session. There's also a notification that appears at the bottom.
Session Check-in through QR Code Scanning
If the attendee has provided the QR code, click the blue QR scan icon at the bottom to scan the QR code, then click Check In.
A notification should appear at the bottom after checking in the attendee. Click the back button and search for the attendee. The check button should turn green.
Session Check In Through RFID Badge Scanning
If attendees have RFID badges, team members can scan their badges through the mobile admin app to check them in to sessions. At the bottom of the Session Check In page, there should be an RFID Scan option if the feature is enabled. Select RFID Scan and place the attendee's badge at the top part of the phone for a couple of seconds (just like how you would do it with Apple Pay) to check them in.
Session Check-In Through the Kiosk
If you're using an iPad, there is an additional feature called Kiosk Mode in the admin app, which will allow attendees to check in to sessions on their own by scanning their QR code or entering the information. After selecting the session on the Check-In screen, click the "Activate Kiosk Mode" button. Once in Kiosk Mode, attendees can select whether to check in by QR code scanning or by entering their information.
While in Kiosk Mode, attendees won't have any access to the other features of the admin app. You will be required as an admin to enter the Kiosk PIN to exit kiosk mode.
Session Check-In Page Through the Staff Portal
If you're not using an iPad or mobile, you can access the Staff Portal to check in session attendees.
Session Check-Out
If you need to record whether an attendee stayed for the entire session or not, you can require them to check out of the session when they exit the session venue.
Admin App - Click the green checkmark next to the attendee name; the checkmark will turn white when checked out.
Kiosk - Scan the QR Code or select the attendee. Then click the Check-Out button.
Staff Portal - Click the Check-Out button
Admin App | Kiosk Mode | Staff Portal |
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Note: Attendees can be checked in again if they are checked out.
Session Check-In and Check-Out Analytics
Checked In / Out Analytics for Admin App or Staff Portal
In Analytics > Downloadable Reports, select the Session Check-In/Check-Out Report. This report will show you session check ins and check outs done through the Admin App, Kiosk, and Staff Portal. This will include all sessions and the time logs are in chronological order. This is the report you'll need to know if attendees have entered / exited the session venue.
Important Notes:
This report will not include check ins and check outs through the virtual event hub, attendee app and self-check in through session QR scan.
If an attendee joins the session through the attendee app / virtual event hub, they will be marked as checked in and you'll see the check in status in a different report. If you need to monitor which attendees are at the venue, we suggest using Admin App or Staff Portal session check ins. When they arrive at the venue and you see that they are already checked in (from the attendee app / hub), check them out and check them in again so that you'll see them in the report as checked in to the venue.
This report will show the basic attendee information, which session they checked in / out, the time stamp, which team member's account was logged in to perform the check in / out, and where exactly they were checked in through the source column.
"Desktop" source means the action came from the Staff Portal.
The source that contains "KIOSK" means the action came from the Kiosk.
If it's just "CHECKEDIN" or "CHECKEDOUT" then that done through the Admin App.
Check In / Out Analytics Per Session
In Analytics > Sessions, click the download icon at the end to see the list of attendees that joined the session. You can also click on a session to view the list. This shows everyone who has joined the session, you'll see the check in / out times but there is no source column here so you won't know how they checked in.
Check In Analytics Per Attendee
To know which sessions an attendee joined, you can go the Attendees > Attendee Management. Open the attendee record and navigate to the Session tab to see which sessions they attended, and session they registered for but has not attended. This will not show their check in /out time, or check in source, it's just a list of sessions and engagement data.
Session Check In Timeline
Also in Attendee Management, you can go to the User Activity tab to see what activities the attendee has done. If an attendee has checked in to a session, it will be logged here, however check outs are not logged. This will show other activities as well, not just for sessions.
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