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Offline Payments for Registration

Give your registrants the option to register now and pay later!

Shella avatar
Written by Shella
Updated this week

Get an Event Ticket Now and Pay Later

You can offer payment flexibility to attendees by adding a Pay Later via Invoice option to your paid tickets. The Pay Later option allows attendees to secure a spot at your event without paying for tickets upfront. Then, they can settle the credit card payment through a link later or directly with you for other forms of payment. On the checkout page, they can receive an invoice to complete their registration.

This feature allows attendees to reserve their spots during registration and receive an invoice afterward. They can pay the invoice at their convenience via check, wire, ACH, credit card, or any other preferred method.

Important Notes:

  • This is not available for Free and Starter Plans.

  • This is only available for Paid Tickets and does not apply to Free Tickets or Donations.

  • If a payment processor is connected, attendees can pay later through an Accelevents link sent to their email with their credit card.

  • The ticket won't show on their My Tickets page if the registrant is not fully paid.


Enable the Offline Payments Feature

  • Go to Settings > Payment Processing

  • Enable the toggle for Enable Offline Payments.

  • Set the other payment settings


Enable the Pay Later Option for Each Ticket Type

  • Open the Advanced Settings, and tick the checkbox to "Allow to pay later"

  • At the bottom of the Advanced Settings, tick the checkbox(es) to "Include Invoice." You can include the invoice for both ticket buyers and holders or just one of them.

  • When you're done, click Save. A prompt will appear explaining the pay later option. Click Confirm.


Test the Pay Later Option

After setting up your pay later option, try buying a paid ticket from your landing page. In addition to choosing a credit card as a payment method, once this is enabled, registrants will see the option to select "Invoice" at the end of the checkout process.


Payment Link in The Email

The order confirmation received after registration should show "Invoice" as the payment method. The invoice is attached as a PDF file.

Below the Order Summary is a Pay Now button that redirects to a secure payment page to settle the payment through a credit card. Once paid, the order status in the admin console will also update to paid.


Apply or Adjust the Payment

If they paid you directly instead of credit card payment, you can enter the payment information in the order.

  • Go to Attendees > Orders.

  • Click in the 3-dot menu on the upper corner of the order

  • Select Apply/Adjust Payment.

  • Select the payment method, enter the payment information, and click Save.

If you apply for a partial payment, it will be divided among all ticket holders; it cannot be applied to just one.

Note: The Mark as paid option does not allow you to enter partial payments.


View History Log

You can view an order's history log by clicking on the order's 3-dot menu and selecting View History Log. On the History log, you can see when an order was made and when payments were made.


Download the Payment Documentation

If you have previously uploaded a document (PNG, JPG, PDF) when you applied the payment, you can download it for reference by clicking Download payment documentation in the order.


Sending Payment Link

You can send a payment link by clicking on the order's 3-dot menu and selecting Send Payment Link. This will send them a copy of their order summary to their email, and a Pay Now button is available.


DO NOT Allow attendees with UNPAID tickets to check in to event

Important Notes:

  • This feature mainly restricts attendees at an in-person event from checking in at the venue.

  • However, if they access the event virtually, they can still join when this toggle is turned off.

If you're not allowing unpaid or partially paid attendees to enter the event and they try to enter, these are what to expect depending on the scenario.

Check In Through Kiosk

When they check in through the kiosk at the event venue, they will get an error message saying their registration has a pending balance and that they should contact the event organizer. They will not be checked in at the event, and the badge will not be printed.

Check In with Admin or Staff Assistance

Admins and staff will not see unpaid attendees in areas where attendees can be checked in, such as the admin console, staff portal, and admin app. This way, if an attendee tries to check in, the staff will be forced to check the registration instead of accidentally checking in an unpaid attendee.

Enter the Attendee App

When they enter the event through the attendee app, they can do so without restrictions, but entering the app does not count as checking in.


Frequently Asked Questions

What happens when we do not allow unpaid ticket to enter the event and they try to enter the event without partial or full payment?

  • For virtual and hybrid events

    • when they try to enter the virtual event hub through a browser, they will get an error message saying that their registration has a pending balance and that they should contact the event organizer.

    • When they try to enter the event through the attendee app..

  • For in-person events

    • When staff tries to check them in...

    • When they check in through the kiosk..

    • When they enter the event through the attendee app..

What if I entered the wrong amount?

  • If you entered an amount less than the correct amount, then proceed to apply payment for the remaining amount. It could not be reversed if you entered more than the correct amount. You can add a note to the order to remember the discrepancy.

If my staff is using the staff portal to check in attendees, will they be able to see if the registrant is paid or unpaid?

  • Only attendees with fully paid tickets are shown in the staff portal.

If my staff is using the iPad to check in attendees, will they be able to see if the registrant is paid or unpaid?

  • Yes. If the attendee is unpaid, they can't be checked in. But you can mark them as paid from there.

If we're using kiosk mode, will registrants without payment be able to check in?

  • No, they will be instructed to contact a staff member to settle the payment.

Can they pay via bank transfer?

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