Offline Payments for Registration
Give your registrants the option to register now and pay later!
Shella avatar
Written by Shella
Updated over a week ago

Important Note: This feature is still in BETA. We’re excited to release this functionality in our public beta. During this phase, we are collecting feedback and working to deliver the perfect functionality.

You can offer payment flexibility to attendees by adding a Pay Later via Invoice option to your paid tickets. Some attendees would want to register for your event already but have yet to be able to pay for tickets or would want to pay for tickets via other payment methods. With the Pay Later option, attendees can secure a spot at your event without having to pay for tickets upfront then they can settle the payment in our platform at a later time or settle their payments directly to you. On the checkout page, they can receive an invoice to complete their registration.

This feature allows attendees to reserve their spots during registration and receive an invoice afterward, which they can pay at their convenience via check, wire, ACH, credit card, or any other preferred method.


  • This is only available for Paid Tickets and does not apply to Free Tickets or Donations.

  • If registrants choose to pay later, attendees have the option to pay at a later time on our platform with their credit card.

  • If the registrant is unable to pay in full, they won't have access to the event. They will only have access if the order is marked as fully paid.

Enable the Pay Later Option

On your admin console, go to Settings > Payment Processing then enable the toggle for Enable Offline Payments.

Note: Show custom text on checkout to attendees allows you to add a message on checkout for attendees that will choose to pay later.

To set this up on a ticket type, open your paid ticket type for editing. If you still need to create one, click here for the tutorial.

  • Below the price, tick the checkbox to "Allow to pay later"

  • Open the Advanced Settings, and tick the checkbox to "Include PDF Invoice"

  • When you're done, click Save. A prompt will appear explaining the pay later option. Click Confirm.

Once this is enabled, registrants will see the option to select "Invoice" at the end of the checkout process, aside from choosing a credit card as payment method.

When they are done, they should receive an order confirmation email where it says Invoice for the payment method, and the invoice is attached as a pdf file. Click here to learn more about invoices.

Below the Order Summary, there is a Pay Now button that they can click if they want to proceed with settling the payment for their order. It will direct them to a secure payment page where they can enter their credit card details and pay for their order.

Marking an Unpaid Order as Paid

After you receive the payment internally, you can just enter the payment information in the order.

  • Go to Attendees > Orders.

  • Click in the 3-dot menu on the upper corner of the order

  • Select Apply/Adjust Payment.

  • Select the payment method, enter the payment information, and click Save.

Note: Choosing the Mark as paid option will not give you the option to enter the payment information, so it's better to choose to Apply/Adjust Payment.

View History Log

You have the option to view an order's history log by clicking on the order's 3-dot menu and selecting View History Log.

On the History log, you can see when an order was made and when were payments made.

Sending Payment Link

You can send a payment link by clicking on the order's 3-dot menu and selecting Send Payment Link. This will send them a copy of their order summary to their email and a Pay Now button is available.

Frequently Asked Questions

What happens when they enter the virtual event without payment?

  • They will get an error message that their registration needs to be completed and to contact the event host.

What if they still need to pay in full, but I want to give them access to the virtual event?

  • You can only give them access to the virtual event by marking them fully paid.

What if I entered the wrong amount?

  • If you entered an amount less than the correct amount, then proceed to apply payment for the remaining amount. If you entered more than the correct amount, it could not be reversed. You can add a note to the order so that you'll remember the discrepancy.

If my staff is using the staff portal to check in attendees, will they be able to see if the registrant is paid or unpaid?

  • Only attendees with fully paid tickets are shown in the staff portal.

If my staff is using the iPad to check in attendees, will they be able to see if the registrant is paid or unpaid?

  • Yes. If the attendee is unpaid, they can't be checked in. But you can mark them as paid from there.

If we're using kiosk mode, will registrants without payment be able to check in?

  • No, they will be instructed to reach out to a staff member to settle the payment.

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