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Kiosk Customization

Customize your kiosk's design and settings.

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated over a week ago

Notes:

  • Please ensure you install the latest app version to see the latest updates.

  • Recurring events are not accessible through the admin app.

  • The Kiosk is available only for tablets, not for mobile.

The Kiosk allows attendees to check in on their own in an in-person event. You can customize the look of your kiosk and other settings.

Click Here to Learn How to Turn On Kiosk Mode in iPad

Designing Your Kiosk

The Kiosk customization menu in your Event Design tab lets you update your kiosk's design to match your overall event branding. To access this menu, go to Event Design > Kiosk.

Kiosk Design Tab

The design tab lets you change your kiosk's colors, background, and messages. On the right side of the design tab, you can preview the kiosk in portrait and landscape mode.

Design Customization

  • Primary color - color used for buttons and primary elements

  • Secondary color - color used for the background of the page's elements. You can use the default to have a glass / translucent effect.

  • Home screen background - main background image of your kiosk

    Note: accepted file formats are jpg, png, and gif, while the minimum dimensions are 1366px X 1024px (ratio 683:512)

Advanced Customization

  • Show Sponsorship Logo - This option allows you to add a sponsor logo to the lower left corner of the kiosk. Only one sponsorship logo can be added. The accepted file formats are jpg, png, and gif; the minimum dimensions are 250px X 83px (ratio 250:83).

  • Welcome Message - This text will be shown below the event name in the kiosk. This text can be disabled.

  • Successful Check In - This text will be shown once the attendee’s registration has been validated.

  • Unsuccessful Check-In - This text will be shown once the attendee has cannot complete check in after clicking on the Check in button on Kiosk mode.

  • No Attendee Found Message - This text will be shown to if the attendee searches/scans and does not find themselves

  • Unpaid Ticket Message - This text will be shown if an attendee attempts to check in but has a ticket with an outstanding balance.

Notes:

  • Make sure to save your changes and exit the Kiosk and go back again to see the updated colors / text.

  • If the font is not updating, just change it, save it, and change it again.

  • Powered by Accelevents cannot be removed.

Kiosk Check In Tab

The Check In tab gives you more options on how attendees will search / scan when checking in.

  • Allow QR Code Scanning - allows attendees to scan the QR code from their confirmation email.

  • Allow Search - allows attendees to search for their registration using the options you've selected. The available search options are:

    • Full Name

    • Email address

    • Ticket number

    • Phone number

  • Search Auto Complete - kiosks will display possible matches when attendees enter their name

  • Allow Multiple Search Results - If there is more than one result for the attendees' search, display all the results

Kiosk Confirm Tab

The Confirm tab is an added optional step that allows attendees to confirm and edit selected fields appearing on their badge before printing it. The confirmation page does not appear in the kiosk if you're not printing badges.

Enable the toggle for fields you'd like the attendees to view and confirm, and tick the Editable boxes next to the fields if you allow attendees to edit the information. The fields in the menu are Active Ticket Holder Fields.

Note: When attendees update their information in the kiosk, it also updates the order form fields in the admin console, however this does not update in your integrated CRM. To push the new data to the CRM, you must click the update button in Edit Holder Info in the order.

For profile pictures, attendees can click the edit icon on the image to open the iPad's camera to take a new photo. Attendees can retake or use the photo taken.

Kiosk Settings Tab

Reprinting

When reprinting is enabled, attendees and team members with a "Staff" role can reprint badges. Event Admins and Admins can always reprint, regardless of the setting.

Kiosk Modes

In addition to checking in attendees and printing their badges, you can allow walk-in attendees to register for the event directly at the kiosk. When they click the Register Now button, the registration page will open in the app and they can select paid or free tickets.

When you enable this toggle, a Kiosk Registration tab will appear in your Kiosk customization menu in the admin console where you can customize the registration labels.

Security

Add a 4-digit Kiosk PIN to replace entering the login credentials to exit the kiosk for all users. We highly recommend adding a pin.

Kiosk Registration Tab

When the Registration & Ticket Sales toggle is enabled in the Kiosk Settings tab, a Registration tab will appear among the Kiosk tabs. You can customize the button, title, and the descriptions here.

Check-In Eligibility in each Kiosk

In the admin app, there is a setting that allows you to choose which ticket types can check in through that particular tablet's kiosk. By default, all ticket types can check in, but you have the option to unselect a particular ticket type.

  • Log in to the admin app

  • Click an event

  • Click Check In Configuration

  • Turn off the toggle for "Allow check-in for all registration types"

  • Select which ticket types will be allowed to check in this tablet's kiosk.

If a ticket type is not selected and attendee with that ticket type tries to check in through this kiosk, they will get an error message that they cannot check in. and they need to reach out to a staff member.

Click Here to Learn How to Activate Kiosk Mode in the iPad

Click Here to Learn How to Check In Through the Kiosk

Allow Multiple Check-Ins

If your event spans multiple days and you’d like to track attendee check-ins for each day, you can enable the "Allow Check-In Re-Entry" setting. This allows QR codes to be scanned multiple times using the Kiosk or Admin app, with each check-in recorded in your event Analytics.

  • In the admin console, go to Attendees > Check In Attendees

  • Click Settings

  • Enable Allow Check In Re-Entry

To get attendee-level check-in logs:

  • In the admin console, click Attendees > Check In Attendees

  • Click Download

  • Select Download check-in logs

Notes:

  • Attendees can check in multiple times without needing to be checked out first, even on the same day.

  • We’re currently developing an optional setting that will require attendees to check out before checking in again—stay tuned for updates!

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