Notes:
Please ensure you install the latest app version to see the latest updates.
Recurring events are not accessible through the admin app.
Designing Your Kiosk
The Kiosk customization menu in your Event Design tab lets you update your kiosk's design to match your overall event branding. To access this menu, go to Event Design > Kiosk.
Kiosk Design Tab
The design tab lets you change your kiosk's colors, background, and messages.
Design Customization
Primary color - color used for buttons and primary elements
Secondary color - color used for the background of the page's elements
Home screen background - main background image of your kiosk
Note: accepted file formats are jpg, png, and gif, while the minimum dimensions are 1366px X 1024px (ratio 683:512)
Advanced Customization
Show Sponsorship Logo - This option allows you to add a sponsor logo to the lower left corner of the kiosk. Only one sponsorship logo can be added. The accepted file formats are jpg, png, and gif; the minimum dimensions are 250px X 83px (ratio 250:83).
Live Preview
On the right side of the design tab, you can preview the kiosk in portrait and landscape mode.
Kiosk Check In Tab
The Check In tab gives you more setting options.
Allow QR Code Scanning - allows attendees to scan the QR code from their confirmation email
Allow Search - allows attendees to search for their registration using the options you've selected. The available search options are:
Full Name
Email address
Ticket number
Phone number
Search Auto Complete - kiosks will display possible matches when attendees enter their name
Kiosk Confirm Tab
The Confirm tab is an added optional step that allows attendees to confirm and edit selected fields appearing on their badge before printing it.
Notes:
The confirmation page does not appear in the kiosk if you only check in attendees without badge printing.
When attendees update their information in the kiosk, it also updates the order form fields in the admin console, however this does not update in your integrated CRM. To push the new data to the CRM, you must click the update button in Edit Holder Info in the order.
Enable the toggle for fields you'd like the attendees to view and confirm, and tick the Editable boxes next to the fields if you allow attendees to edit the information.
For profile pictures, attendees can click the edit icon on the image to open the iPad's camera to take a new photo. Attendees can retake or use the photo taken.
Kiosk Settings Tab
Reprinting
When reprinting is enabled, attendees and team members with a "Staff" role can reprint badges. Event Admins and Admins can always reprint, regardless of the setting.
Kiosk Modes
In addition to checking in attendees and printing their badges, you can allow walk-in attendees to register for the event directly at the kiosk.
Security
Add a 4-digit Kiosk PIN to replace entering the login credentials to exit the kiosk for all users.
Kiosk Registration Tab
When the Registration & Ticket Sales toggle is enabled in the Kiosk Settings tab, a Registration tab will appear among the Kiosk tabs. You can customize the button, title, and the descriptions here.
Check-In Eligibility in each Kiosk
In the admin app, there is a setting that allows you to choose which ticket types can check in through that particular tablet's kiosk. By default, all ticket types can check in, but you have the option to unselect a particular ticket type.
Log in to the admin app
Click an event
Click Check In Configuration
Turn off the toggle for "Allow check-in for all registration types"
Select which ticket types will be allowed to check in this tablet's kiosk.
If a ticket type is not selected and attendee with that ticket type tries to check in through this kiosk, they will get an error message that they cannot check in. and they need to reach out to a staff member.
