Sending Reminder Emails to Your Attendees
Before your event starts, it's good to remind your attendees about it. Some may have registered early and need to remember about it. You can send them an email reminding them of when it will start, instructions on how to log in, and details on contacting you if they need help logging in.
Important Note: If you're using the attendee app for an in-person event, please check out the article on how to make the Join Button appear in the reminder email and redirect the button to the app.
Other Notes:
You can only send up to 5 reminder emails, but if you have a paid plan, you can contact support to increase this.
You can still send reminder emails after the event ends.
Create a Reminder Email
Go to Registration > Order Confirmation
Go to Reminder Emails
Click +New Email
Add the Template Name
Enter the date and time to schedule when the email will be sent
Select the Ticket Types that will receive the reminder email or choose from the recipient list.
Add your subject line and email content
You can also add merge tags. Click here to see what's available for the default reminder email template.
Click Schedule
You can also choose to Save as Draft if the email content isn't final yet.
Advanced Template Builder
The Advanced Template Builder has more customization options, such as adding or removing areas of the template. This feature is available for the Professional Plan and up.
Send a Test Email
Send a test reminder email to yourself or other team members to see how it looks. If you're using the advanced template builder, this is also where you can send test emails.
Note: The PDF Ticket will be included in the test reminder email even if it's not enabled.