Before your event starts, it's good to remind your attendees about your event. Some of them may have registered early and need to remember about it. You can send them an email reminding them of when it will start, instructions on how to log in, and details on contacting you if they need help logging in.

Creating a Reminder Email

To create a reminder email, follow these steps:

  • Go to Registration > Order Confirmation

  • Click Create Schedule

  • Enter the date and time to schedule when the email will be sent

  • Add your subject line and email content

  • Click Schedule


  • You can only send up to 5 reminder emails

  • You can still send reminder emails after the event ends

  • There is a drafted reminder email in there, which you can use if you want. You should see a JOIN EVENT link in that draft. When attendees click that link, they will be redirected to your event page.

  • An Access Event button will be included in your reminder email unless it is disabled. This toggle is enabled by default.

    • If the email is sent before the event and an attendee clicks the button, they will be redirected to the event landing page.

    • If the email is sent during the event and an attendee clicks the button, they will be redirected to the virtual event hub.

    • The button is not visible and editable in the Advanced Email Template Builder, but it should appear in the test email and actual reminder email sent out.

Advanced Email Template Builder

This feature is available for Professional Plan and Enterprise Plan. You have more options when using this email template builder.

  • Go to Registration > Order Confirmation

  • Click Advanced Email Template Builder under Reminder Email Template

  • Click Confirm when prompted if you want to switch to the advanced email template builder.

  • Click Load Email Template Builder

  • The email template builder will load on the current page and contain the order confirmation email template.

  • You can add or remove the different components of the confirmation email and utilize the different design elements on the right side, making your own customizations.

  • You can add images, links, and file attachments

  • Once done, click SAVE, and then you can Exit

NOTE: Only 1 template can be created, which will be used for all reminder emails. If you want to use a different template for another reminder email, please wait for the first reminder email to be sent out before editing the template for the new reminder email.

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