The Gamification feature can be a great way to enrich your attendee's overall experience by stimulating healthy competition. Each attendee will work hard to visit all exhibitors in the Expo area, join all sessions and they can even earn points for being early birds! May the most diligent attendee win!

  • We recommend enabling this feature on the day your event starts so that points are not counted earlier;

  • Click here to skip the first part of this tutorial and if you wish to know more about the Enhanced Gamification feature

  • Click here to check the FAQ!


Activating the Gamification Feature

  • Go to Event Website > Virtual Event Hub

  • Select Lobby

  • Turn on Gamification

  • Turn on Enable Feed

Once you access your virtual event hub, the Leaderboard will show up in the Lobby. The Leaderboard is automatically filled in as attendees earn points throughout the event and everyone can keep up with it by accessing the Lobby area at any time!

The Challenges tab will show you all the challenges you've created and attendees can view how many points they have earned for each challenge.

Once you activate the Gamification feature, a default challenge is already pre-loaded.

Default Gamification Rules

The Default Challenge will allow all attendees to earn points by doing various actions in the Expo area:

  1. Visit = 5 points for first visit / 1 point for succeeding visits

    • Attendees will gain 5 points by entering an Exhibitor Booth

    • The attendee must stay in the booth for at least 20 seconds for the points to apply

    • Attendees will gain 1 point by entering an Exhibitor Booth again

    • There is no minimum time required for points to be awarded

  2. Download = 5 points/download

    • Attendees will gain 5 points by downloading files in the exhibitor booth

    • Attendees will gain 5 points per download

  3. Chat = 20 points

    • Attendees will gain 20 points if they send a message in an Exhibitor Booth's chat or send a direct message to one of the booth's staff members

    • Attendees will only earn 20 points once per Exhibitor Booth

Keep in mind that points are only attributed once the event has started and the leaderboard shouldn't be populated during the set up of your event.

Creating a Gamification Challenge

If you don't want to use the default challenge, you can delete it, edit it or create a new one.

  • Go to Engage > Gamification

  • Click + Create a Challenge

Add Challenge Menu

  • Challenge Name - add a challenge name, this will be the label that will appear in the leaderboard for that challenge

  • Challenge Type - select whether the challenge will be Standard (challenges inside the virtual event hub) or Early Bird (challenges before the event starts)

  • Challenge description - add a short description about the challenge. This will only be seen by admins for now.

  • Challenge Start and End - set the dates of when attendees can earn points for this challenge

  • Points required for rewards - total points needed for this challenge to qualify for the reward

  • Reward Name and Description - add the information on what attendees will win for this challenge. This will only be seen by admins for now.

  • Who can play - select which ticket types can get points for this challenge

  • Area - select which area in the virtual event hub can the attendees get points (Expo, Sessions or Networking)

  • Action - select what action(s) an attendee has to do to get points

  • Points - set how many points they will receive when they do the action

  • Trigger - set which specific part of the event will it prompt points

These are the actions that attendees need to do to get points per area:

Expo

  • Visiting a booth

  • Revisiting a booth

  • Watching the video in the booth

  • Chatting with in the booth chat or directly with a booth representative

  • Clicking the CTA button to request a meeting

  • Clicking the link under Documents & Links

  • Downloading documents

Sessions

  • Joining the session

  • Watching the session for a minimum period of time

Networking

  • Getting matched

  • Getting connected (both Sender and Receiver get points)

Early Bird (before the event starts)

  • Purchase a ticket

  • Log in to the event


Frequently Asked Questions

Who can participate in the Gamification?

  • Everyone except for Event Admins, Staff, Exhibitor Admins, and Lead Retrievers.

Can the leaderboard scores be reset?

  • No. Once the points are earned, they cannot be erased or reset.

How are ties resolved?

  • In case two or more participants are tied with the same amount of points (users A and B tied with 50 points, for example) on the leaderboard, the tiebreaker will be the order in which these participants reached said amount.

  • In the example above, user A has reached 50 points first and will be ahead of user B, who had reached the same score 10 minutes later.

Can I pause the Gamification?

  • Yes. If you disable the feature, any activity done while it's disabled will not be counted as points.

Can all participants in the gamification be seen in the leaderboard?

  • The top 3 will be featured at top and the rest of the participants will be listed below. It will load the first 100 participants, then if you click the load more button it will allow you to load 100 more and so on.

  • If an attendee who has not earned a point yet chooses to hide their profile from people, their names would not appear in the leaderboard. Click here to learn more about editing your profile.

  • If an attendee who has already earned points chooses to hide their profile from people, their names would appear in the leaderboard, but will no longer earn points.

Are points deleted if the challenges are deleted?

  • No, the points remain on the leaderboard.

Will attendees get duplicate points if they do the same action in the booth?

  • No they won't get duplicate points.

If they download 2 different files in a booth, will they get 2 separate points for that?

  • Yes, they will get separate points.

  • Note that if the file name is the same, it won't give the attendee points for the second file download.

Are the points consolidated?

  • Yes, they are.

  • To see the points gained from a specific challenge, select the challenge from dropdown in the Leaderboard.

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