Adding closed captioning to your session can benefit your hearing-impaired audience. With Accelevents, you can integrate a 3rd party closed captioning platform through the iframe feature. An iframe, or inline frame, allows us to embed interactive media within a page. In this case, you can use it to embed closed captioning. The provider you use will provide you with the iframe code.
Note: the iframe will not show in the attendee app
First, you will need to select your 3rd party captioning platform. An example would be StreamText. Once you've signed up and set everything up on their end, they should generate a URL that you will insert into your Accelevents session.
Add Closed Captions Via Iframe
Accelevents Settings
Go to Event Content > Agenda
Open the session for editing
Go to Advanced Settings in the Session Details
Look for the iframe field
Paste in the caption URL from your 3rd party captioner
When the session is live, the iframe for closed captioning should appear below the video when viewed from the virtual event hub.
Notes about StreamText:
StreamText closed captioning is designed to work with a human caption provider and offers automatically generated captions.
Event organizers can use their transcribers/translators.
StreamText can make a transcript of the captions available after the session. However, due to data privacy, the feature has to be activated before the session.
Language translation is supported for many languages. You can contact StreamText directly to inquire about the available options.
Best Practices to Improve Live Captioning Quality
Ensure your captioner's clock is synced with yours to avoid delays or advancements when showing the captions.
Have a strong internet connection to avoid any delays
Use high-quality microphone
Speak clearly and annunciate so the captioner can understand what you're saying.
Practice and test with your captioner before the event starts
Have a backup plan in case it does not work (e.g., use Chrome captioning)
Other Closed Captioning Options