Adding closed captioning to your session allows attendees to read what the speakers are saying, which can benefit your hearing-impaired audience. With Accelevents, you are able to integrate a 3rd party closed captioning platform through the iframe feature. An iframe, also known as an inline frame, allows us to embed interactive media within a page. In this case, it is used to embed closed captioning from a provider like StreamText. The provider you use will provide you with the iframe code.
First, you will need to select your 3rd party captioning platform. An example would be StreamText. Once you've signed up and set everything up on their end, they should generate a URL that you will insert into your Accelevents session.
Notes about StreamText:
StreamText closed captioning is designed to work with a human caption provider and they also offer automatically generated captions.
Event organizers can use their own transcribers/translators.
A transcript of the captions can be made available by StreamText after the session. However, the feature has to be activated prior to the session due to data privacy.
Language translation is supported for a ton of languages. You can contact StreamText directly to inquire about the available options.
Create a session through the Agenda & Speakers tab
On session details, scroll down to the iframe
Paste in the URL from StreamText
The closed captioning should appear below the video when the session is viewed from the virtual event hub
Best Practices to Improve Live Captioning Quality
Make sure that your captioner's clock is synced with yours to avoid any delays or advancements when showing the captions
Have a strong internet connection to avoid any delays
Use high-quality microphone
Speak clearly and annunciate so that the captioner can understand what you're saying
Practice and test with your captioner before the event starts
Have a backup plan in case it does not work (e.g. use Chrome captioning)