Adding closed captioning to your session allows attendees to read what the speakers are saying, which can benefit your hearing-impaired audience. When using Zoom as your stream provider for your session, you can add closed captioning by assigning someone to type it in or use a 3rd party closed captioning service.
In this article, you will learn how to set up closed captioning in Zoom using a 3rd party service, WebCaptioner.
Adding Closed Captions to Zoom Sessions
1. Enable Closed Captioning in Zoom
Login to your Zoom account through a web portal
In the navigation panel, click Account Management then Account Settings.
Click the In Meeting (Advanced) tab
Enable Closed Captioning
2. Copy the Zoom API Token
Start your Zoom broadcast so that you can copy the Zoom API Token. You can either start the broadcast directly in Zoom or by clicking Launch Zoom from the My Speaking Schedule tab.
Once you start your broadcast, click the Closed Caption button and copy the URL (Zoom API Token)
3. Paste the Zoom API Token to WebCaptioner
Select Zoom
Paste your Zoom API Token
Click Add Channel
Click Start Captioning
After clicking the Start button, it will ask you to allow / enable your microphone so that it can capture your voice. Once you enable that, start speaking, you should instantly see the captions in your WebCaptioner page. To see it in Zoom, click the arrow beside the Closed Captioning Button and select View Full Transcript.
For attendees they also need to click Closed Captioning Button and select View Full Transcript to see the closed captions.
If you're not using Zoom for your session, here are the other closed captioning options: