After integrating your HubSpot account with Accelevents, your attendees should be automatically added to your HubSpot account. In this article, you'll learn where to find those attendees in HubSpot and see other information about what activities the attendee has done, such as registering for the event, checking in to the event, registering for a session, visiting a booth, responding to a survey and posting a question in the event.

If you haven't integrated yet, follow the steps in this article to set up the Integration to Export Event Data from Accelevents Into HubSpot.

If you chose to send your contacts to Static List in HubSpot during the integration, here's how to access those contacts in HubSpot:

1. Go to Lists in HubSpot

Log in to the HubSpot account you used to set up the integration. Click on Contacts, then in the dropdown, select Lists. Here you will see all of the contact lists associated with your account.

2. Look for 2 lists that have your event URL

When an attendee purchases a ticket for the first time post-integration setup, two lists will automatically be created in your HubSpot account.

The lists will be named "eventURL-Registered" and "eventURL-RegisteredNotAttended."

For example, if my event URL is, my two lists will be automatically named "demovirtualevent-Registered" and "demovirtualevent-RegisteredNotAttended."

Once both lists are created for any given event, any new ticket purchaser will be automatically added to both lists. Once the attendee enters the Virtual Event Hub, they will be automatically removed from the "RegisteredNotAttended" list while remaining in the "Registered" list. If the attendee's order is deleted or refunded, they will be removed from both lists.

3. Click the list to see the attendees added to HubSpot

Once the list is open, you can click on any attendee's contact record to view their information. If you added mapping during the integration, such as phone number, company name, job title, etc., you should see that information in their record. You can also edit various aspects of the list, including manually removing or editing anyone's account, by clicking the checkbox icon to the left of their name. You can now use your lists to trigger marketing workflows, sequences, and more.

4. Open the attendee's contact record to see the activities

Once an attendee registers for the event post-integration setup, HubSpot will log some activities the attendee does in the event, such as:

  • Register for the event

  • Register for a session

  • Check in to the event

  • Enter a session

  • Watch the replay of the session

  • Post a question in the Q&A section

  • Respond to a poll

  • Visit an expo booth

  • Download a file from the booth

  • Click the CTA button in the booth

  • Chat in the booth

To see this information in HubSpot, open the attendee's contact record, then click Activities from the timeline area.

By default, these activities are being tracked in HubSpot. However, if you don't want to track this information, you can turn them off in the admin console through Settings > Integrations > HubSpot Configure button.

If you want more information on managing lists, you can refer to HubSpot's Knowledge Base.

If you set up your HubSpot Integration as a Marketing Event rather than a Static List, click here.

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