Leave the Attendee's Name and Email Blank
Ticket buyers may not know who they will bring to the event during registration, or the attendees may not have an email address. So, instead of filling out the attendee information with the buyer's information, they can leave the name and email fields blank. Once the buyer has that information, they can update it through their account's My Tickets section, or the event admin can update it.
Note: This feature does not work with integrations yet, except for HubSpot. Contacts will not be created if these fields are blank. We are working on improving this. Stay tuned!
Disable the Requirement for the Ticket Holder's Name and Email
Go to Registration > Order Form
Enable Collect both ticket buyer and ticket holder information
Register Without The Ticket Holder's Name and Email
When you reach the third step in the registration to enter the ticket holders' information, you will notice that the name and email fields are no longer required (there is no red asterisk
).
Note: The First Name and Last Name fields will be required if the email address is filled.
If Add Ons are included in the purchase and the attendee names and emails are blank, you will still be asked to assign the add-ons based on the tickets bought.
Guest of the Ticket Buyer in the Orders tab
In the Orders tab, you'll see that the attendee name will be "Guest of [Buyer Name] if at least 1 of the 3 fields is left blank during registration. When you open the holder information, you'll see the information entered during the registration, and the order will only update with the attendee's name if all 3 fields have data.
Note: If the email address of the ticket holder is removed, it will revert to "Guest of [Buyer Name]."
If you allow your registrants to edit their registration information, the buyer can log in to their account, access My Tickets, and add the information there. If only the name is left blank for the attendee, they can log in to their account using their email to update their name and other information.
Create HubSpot Contacts for Guests of the Ticket Buyer
If you're importing attendees from Accelevents to HubSpot, contact records can be created for attendees without email addresses. To make this work, ensure that you choose "Static List" in your integration settings, the Ticket ID is mapped, and the toggle to Create a new contact when the ticket holder's email address is updated in the order is enabled.
When the attendee's email address is added to Accelevents, it will also update in HubSpot.
