Leave the Attendee's Name and Email Blank
Ticket buyers may not know who they will bring to the event during registration, or the attendees may not have an email address. So, instead of filling out the attendee information with the buyer's information, they can leave the name and email fields blank. Once the buyer has that information, they can update it through their account's My Tickets section, or the event admin can update it.
Important Notes: We are working on these features, stay tuned for updates.
This feature does not work with all integrations yet. For now, contact/lead records can be created in HubSpot and Salesforce if the email field is blank. For others, like Marketo, contacts will not be created if these fields are blank.
Activity Logs for contacts/leads with blank emails are currently not populating in HubSpot, Salesforce, and Marketo.
Attendees without email addresses cannot check in on their own. If you are allowing them to check in without an email address, an admin can check them in only through the mobile app. You cannot check them in through the admin console or staff portal.
Disable the Requirement for the Ticket Holder's Name and Email
Go to Registration > Order Form
Enable Collect both ticket buyer and ticket holder information
Go to Ticket Holder and click edit on the First Name field
Select Settings
Unselect all the ticket types from the Field required for: dropdown
Select all the ticket types from the Field optional for: dropdown
Click Save
Repeat the steps for Last Name and Email
Register Without The Ticket Holder's Name and Email
When you reach the third step in the registration to enter the ticket holders' information, you will notice that the name and email fields are no longer required (there is no red asterisk
).
Note: The First Name and Last Name fields will be required if the email address is filled.
If Add Ons are included in the purchase and the attendee names and emails are blank, you will still be asked to assign the add-ons based on the tickets bought.
Guest of the Ticket Buyer in the Orders tab
In the Orders tab, you'll see that the attendee name will be "Guest of [Buyer Name] if the attendee has an incomplete name and email address. If the complete name is present, the attendee's name will show in the order.
Add the Name and Email in My Registrations
If you allow your registrants to edit their registration information, the buyer can log in to their account, access My Registrations, and add the information there. If only the name is left blank for the attendee, they can log in to their account using their email to update their name and other information.
Send Reminder Emails to Buyers with Incomplete Email Address in the Order
To ensure that your attendee information is complete before your event starts, you can send reminder emails to buyers with incomplete email addresses in their order to let them know that they need to update this information. In the recipients section of the reminder email, choose Registrants with no email address on file.
Check In Behavior for "Guest Of" Attendees
Attendees without email addresses cannot check in to the in-person event on their own. When they try to check in through the Kiosk, they can search or scan the QR code, but they will not have the check in button to proceed. They will need to reach out the event organizers to assist them.
As an event organizer you can then enter their name and email address in the admin check in page in the app then check them in and print their badge. You can also decide to check them in without the pertinent information, depending on your discretion.
If you check in an attendee without an email address, their QR code will now work for session check in, peer to peer scanning and exhibitor lead scanning.
Note: Without the email address, attendees cannot log in to the virtual hub or attendee app. Admins cannot make an exception for this.
| Attendees with Complete Name Without Email Address | Attendees With Incomplete Name Without Email Address |
Kiosk |
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Admin Check In Page in the App |
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Virtual Event Hub |
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Attendee App |
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Check In Attendees in the Admin Console |
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Check in Attendees in the Staff Portal |
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Note: We are improving the search behavior for attendees with names only and we're adding clear instructions in the Kiosk to reach out to staff if they are unable to check in. Stay tuned for updates.
Create HubSpot Contacts for Guests of the Ticket Buyer
If you're importing attendees from Accelevents to HubSpot, contact records can be created for attendees without email addresses. To make this work, ensure that you choose "Static List" in your integration settings, the Ticket ID is mapped, and the toggle to Create a new contact when the ticket holder's email address is updated in the order is enabled.
When the attendee's email address is added to Accelevents, it will also update in HubSpot.
Create Salesforce Contacts or Leads for Guests of the Ticket Buyer
If you're importing attendees from Accelevents to Salesforce, contact or lead records can be created for attendees without email addresses.
To make this work, ensure that the Ticket ID is mapped for the contact / lead and the campaign member and the toggle to Create a new contact or lead when the ticket holder's email address is updated in the order is enabled.
Notes:
If the attendee email is blank, it will create a Salesforce record.
If the attendee's last name and email are blank, it will create a Salesforce record with the attendee's first name and the buyer's last name.
If the attendee's first name and email are blank, it will not create a Salesforce record.
When updates are done to the order, the created Salesforce record will update too.
If the first name, last name, and email were left blank during registration, and the first name and last name are updated after registration, no new Salesforce record will be created; it will only trigger a creation when the email address is added. We're improving this behavior. Stay tuned for updates.