Verifying the account increases the security of users as they sign up for Accelevents. It ensures that the person signing up with the email address owns that email address.

Attendees will be asked to verify the account when they try to log in or enter the event without an existing password.

What is Account Verification?

The account verification process involves the user clicking a link or button from an email they receive from Accelevents and creating a password for their account. Clicking a link from the user's inbox is necessary to ensure that the person making the password for the account is the actual owner of the email address. Before entering the event, all attendees will need to go through the verification process, which means all attendees will need to create a password before getting into the event.

If attendees buy tickets from the event page, they automatically verify their account by creating their password during the purchase process.

However, if the attendees are imported, or someone else bought tickets for them, they will need to verify their account when they attempt to log in or enter the event. There are three ways they can verify their account.


Account Verification Process

OPTION 1: Click the "Join the Event" or "View Event Details" button from the email

The order confirmation email the attendee receives would have a "Visit Event Site" button if they registered before the event or a "Join The Event" button if they register during the event.

When the attendee clicks the button, they will be redirected to a page to verify their account by creating a password.

Once completed, they will be redirected to the virtual event hub.

Note: If the event hasn't started, attendees will be redirected to the event landing page since they can't enter the virtual event hub yet. They will appear as logged in.

OPTION 2: Click the link in the magic link email

The magic link email is sent to attendees if they purchase their ticket an hour before the event. It's called a magic link because it automatically logs them in after clicking it. However, if they do not have a password yet, they will go through the verification process when they click the link. Once done, they will be redirected to the event landing page.

OPTION 3: Click the "Enter Event" button from the event page

Attendees can also verify their accounts by clicking the Enter Event button. This button will appear 30 minutes before the event starts. Click here to learn more about opening your event early.

When they click the Enter Event button and don't have a password yet, they need to click the option in the pop-up to send them an email to verify their account. They need to click the button in the email to verify their account by creating a password.

Once verification is completed, they will be redirected to the event landing page. When they click the Enter Event button again, it should take them to the virtual event hub.

Frequently Asked Questions

Why do attendees need to verify their accounts?

  • The verification process ensures that the person logging in using the email address is the same person who owns that email address.

If the attendee registers through the event landing page, will it verify their account?

  • Yes, the registration process includes password creation, and that step automatically verifies their account.

Can we remove the verification step?

  • No, this step will always appear if they have not verified their account.

What will happen if they do not verify their account?

  • If they don't verify their account, they can't enter the event. Since this is a required step, it will pop up whenever necessary before proceeding. Attendees can go through it right before entering the event.

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