Aside from sending the payment link from the orders tab, you can now send an email to all your attendees with a pending balance to follow up on the payment. You can include the payment link in the email where they can settle the payment due through credit card. This feature works if you have a payment processor connected to your event.

This can be used for orders with an "unpaid" payment type / order status, "Pay Later" / "Deposit" tickets and invoiced ticket exchanges (to higher priced tickets).

When you create your Engage Email, select Balance Due from the recipient list.

To add a payment link to the email, you must add the Payment Link merge tag. Click View Dynamic Values and copy the merge tag $PaymentLink

You can add the merge tag as a hyperlink or button link

After you schedule / send the email, only those with a pending balance will receive an email when the email is sent.

When the button or link is clicked from the email, it will redirect them to a page where they can enter their credit card information to settle the order's balance.

The link will work for invoiced orders, unpaid orders and orders with partial payment / deposit payment.

If they've already paid before the email is sent, they will not receive an email anymore as the Balance Due recipient list is a dynamic list that updates depending on the attendees' payment status.

If you send the payment link to someone who has no pending balance, they will get an alert that the "Ticket is already paid" when they click the link.