Get an Event Ticket Now and Pay Later, or Pay a Deposit
You can offer payment flexibility to attendees by adding a Pay Later or Pay Deposit option to your paid tickets. This option allows attendees to secure a spot at your event without paying for tickets upfront or just paying a deposit.
On the checkout page, they will be asked whether to pay in full, pay later or pay the minimum. If they choose to pay the minimum or pay later, they can pay for the balance at their convenience via check, wire, ACH, credit card, or other preferred method.
Important Notes:
This is not available for Free and Starter Plans.
This is only available for Paid Tickets and does not apply to Free Tickets or Donations.
If a payment processor is connected, attendees can pay later through an Accelevents link sent to their email with their credit card.
The ticket won't show on their My Tickets page if the registrant is not fully paid.
If an order is originally invoiced and has a ticket that has been refunded, partially refunded or canceled, the link to pay the balance will not work. They will get an error "Ticket is already canceled or refunded" when they access the link. If they need to settle the balance through credit card we suggest cancelling the rest of the unpaid tickets and create a new order to invoice them. We are improving the behavior to ensure that payment link is not sent if it's not working.
Enable the Pay Later Feature
Go to Settings > Payment Processing
Enable the toggle for Pay Later
Set the other payment settings
Allow attendees with UNPAID tickets to check in to event - If this is disabled, attendees who are not fully paid cannot enter the event. Click here to learn more if you do not allow attendees to enter the event if they are unpaid.
Show custom text on checkout to attendees - allows you to add a message on checkout for attendees who will choose to pay later.
Enable the Pay Later / Pay With Deposit Option for Each Ticket Type
Open the ticket type for editing. If you still need to create one, click here for the tutorial.
Open the Advanced Settings
Enable the toggle to Allow attendees to Pay Later
Tick the checkbox to require a deposit from registrants and choose the deposit amount. This step is optional.
Note: The percentage is only applied to tickets with a deposit. Tickets without a deposit and extra fees are not included in this calculation.
At the bottom of the Advanced Settings, tick the checkbox(es) to "Include Invoice." You can include the invoice for both ticket buyers and holders or just one of them.
When you're done, click Save. A prompt will appear explaining the pay later option. Click Confirm.
Test the Pay Later / Deposit Options
1. Pay Later Tickets Only
When you add tickets to your cart with a Pay Later option, you'll see the Pay Later option at the check out page, and there won't be any amount due.
2. Pay Deposit Tickets Only
If the order has tickets with a deposit option, the minimum payment will be for the deposit amount only.
3. Pay Later Tickets + Pay Deposit Tickets
If the order has a combination of tickets with a pay later option and tickets with a deposit option, the minimum payment will be for the deposit amount only.
4. Pay Later Tickets + Pay Now Tickets
If the order has a combination of tickets with a pay later option and tickets that has to be fully paid now, the minimum amount to be paid today is for the tickets that has to be fully paid now, and the due later amount is for the tickets with a pay later option.
5. Pay Deposit Tickets + Pay Now Tickets
If the order has a combination of tickets with a pay deposit option and tickets that has to be fully paid now, the minimum amount to be paid today is for the tickets that has to be fully paid now and the deposit. The due later amount is the balance for the ticket with a deposit.
6. Pay Later Tickets + Pay Deposit Tickets + Pay Now Tickets
If the order has all 3 payment options, the minimum amount to be paid today is for the tickets that has to be fully paid now and the deposit. The due later amount is for the tickets with a pay later option and the balance for the ticket with a deposit.
Order Payment Status
The order in the admin console will have an unpaid status if it's a pay later ticket and partial if it's a deposit ticket. The status will change when payment is received or posted.
Payment Link in The Email
To settle the balance by credit card, the Pay Now button in the order confirmation email redirects to a secure payment page where the amount can be settled using a credit card. Once paid, the order status in the admin console will also update to paid.
Pay Later | Pay a Deposit |
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Note: They can also pay via bank transfer if you have Stripe connected, and you will need to request our support team to enable this feature.
Resend the Payment Link
You can send a payment link by clicking on the order's 3-dot menu and selecting Send Payment Link. This will send them a copy of their order summary to their email with a Pay Now button to settle the remaining amount.
Note: If an order has a ticket that has been refunded, partially refunded or canceled, the link to pay the balance will not work. They will get an error "Ticket is already canceled or refunded" when they access the link. If they need to settle the balance through credit card we suggest cancelling the rest of the unpaid tickets and create a new order to invoice them. We are improving the behavior to ensure that payment link is not sent if it's not working.
Send the Payment Link to Everyone With a Balance
You can schedule an Engage Email to follow up payments in bulk. You'll need to choose "Balance Due" as the recipient list and add the $PaymentLink merge tag to the email.
Apply or Adjust the Payment for Pay Later
If they paid externally instead of settling the charges through the link, you can enter the payment information in the order.
Go to Attendees > Orders
Click in the 3-dot menu
Select Apply/Adjust Payment
Select the payment method, enter the payment information, and click Save.
Apply a Partial Payment
If you enter a partial payment, it will be applied to the first attendee, then if there's more it will be applied to the second attendee and so on.
Notes:
The Mark as paid option does not allow you to enter partial payments.
If you entered an incorrect amount (less than the correct amount), then proceed to apply payment for the remaining amount. It cannot be reversed if you entered more than the correct amount. You can add a note to the order to remember the discrepancy.
Event Access for Attendees Who Are Not Fully Paid
By default attendees cannot enter the event if they are not fully paid for their ticket. They won't be able to enter the virtual event hub or the enter the event in the attendee app. For in-person events, when they arrive at the venue to check in, they also won't be able to check in and would get a message to approach a staff. They will need to settle their balance first before they can get access.
If you want to allow them to access the event even without settling their balance, you can turn on the toggle to Allow attendees with UNPAID tickets to check in to event in Settings > Payment Processing
Download the Payment Documentation
If you have uploaded a document (PNG, JPG, PDF) when you applied the payment, you can download it for reference by clicking Download payment documentation in the order.
View History Log
You can view an order's history log by clicking on the order's 3-dot menu and selecting View History Log. The History log shows when an order and payments were made.
Filter Unpaid and Partially Paid Attendees
In Attendees > Check In Attendees, you can select the Unpaid filter. This will show all unpaid and partially paid attendees.
If you download the Registration Data Report, you can look at the Ticket Status and Payment Status columns and filter them to show unpaid and partially paid attendees.
