Get an Event Ticket Now and Pay Later, or Pay a Deposit
You can offer payment flexibility to attendees by adding a Pay Later or Pay Deposit option to your paid tickets. This option allows attendees to secure a spot at your event without paying for tickets upfront or just paying a deposit. Then, they can settle the credit card payment through a link later or directly with you for other forms of payment. On the checkout page, they can receive an invoice to complete their registration.
This feature allows attendees to reserve their spots during registration and receive an invoice afterward. They can pay the invoice at their convenience via check, wire, ACH, credit card, or other preferred method.
Important Notes:
This is not available for Free and Starter Plans.
This is only available for Paid Tickets and does not apply to Free Tickets or Donations.
If a payment processor is connected, attendees can pay later through an Accelevents link sent to their email with their credit card.
The ticket won't show on their My Tickets page if the registrant is not fully paid.
Enable the Pay Later Feature
Go to Settings > Payment Processing
Enable the toggle for Pay Later
Set the other payment settings
Allow attendees with UNPAID tickets to check in to event - If this is disabled, attendees who are not fully paid cannot enter the event. Click here to learn more if you do not allow attendees to enter the event if they are unpaid.
Show custom text on checkout to attendees - allows you to add a message on checkout for attendees who will choose to pay later.
Enable the Pay Later / Pay With Deposit Option for Each Ticket Type
Open the ticket type for editing. If you still need to create one, click here for the tutorial.
Open the Advanced Settings
Enable the toggle to Allow attendees to Pay Later
Tick the checkbox to require a deposit from registrants and choose the deposit amount. This step is optional.
Note: The percentage is only applied to tickets with a deposit. Tickets without a deposit and extra fees are not included in this calculation.
At the bottom of the Advanced Settings, tick the checkbox(es) to "Include Invoice." You can include the invoice for both ticket buyers and holders or just one of them.
When you're done, click Save. A prompt will appear explaining the pay later option. Click Confirm.
Test the Pay Later Option
After setting up your pay later option, try buying a paid ticket from your landing page. In addition to choosing a credit card as a payment method, once this is enabled, registrants will see the option to select "Invoice" at the end of the checkout process.
The order in the admin console will have an unpaid payment status.
Test the Deposit Option
If a ticket requires a deposit, registrants can choose the "Pay Deposit" option and will be prompted to enter their card details.
The order in the admin console will have a partial payment status.
Payment Link in The Email
The Pay Now button in the order confirmation email redirects to a secure payment page where the amount can be settled using a credit card. Once paid, the order status in the admin console will also update to paid.
Pay Later | Pay a Deposit |
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Resend the Payment Link
You can send a payment link by clicking on the order's 3-dot menu and selecting Send Payment Link. This will send them a copy of their order summary to their email with a Pay Now button to settle the remaining amount.
Apply or Adjust the Payment for Pay Later
If they are invoiced and paid you directly instead of settling the charges through the link, you can enter the payment information in the order.
Go to Attendees > Orders.
Click in the 3-dot menu on the upper corner of the order
Select Apply/Adjust Payment.
Select the payment method, enter the payment information, and click Save.
If you enter a partial payment, it will be divided among all ticket holders; it cannot be applied to just one.
Notes:
The Mark as paid option does not allow you to enter partial payments.
Mark as paid and apply/adjust payment is not available for transactions with deposit. Registrants may only settle the payment through the link.
Download the Payment Documentation for Pay Later
If you have uploaded a document (PNG, JPG, PDF) when you applied the payment, you can download it for reference by clicking Download payment documentation in the order.
View History Log
You can view an order's history log by clicking on the order's 3-dot menu and selecting View History Log. The History log shows when an order and payments were made.
DO NOT Allow attendees with UNPAID tickets to check in to event
Important Notes:
This feature mainly restricts attendees at an in-person event from checking in at the venue.
However, if they access the event virtually, they can still join when this toggle is turned off.
If you're not allowing unpaid or partially paid attendees to enter the event and they try to enter, these are what to expect depending on the scenario.
Check In Through Kiosk | When they check in through the kiosk at the event venue, they will get an error message saying their registration has a pending balance and that they should contact the event organizer. They will not be checked in at the event, and the badge will not be printed.
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Check In with Admin or Staff Assistance | Admins and staff will not see unpaid attendees in areas where attendees can be checked in, such as the admin console, staff portal, and admin app. This way, if an attendee tries to check in, the staff will be forced to check the registration instead of accidentally checking in an unpaid attendee. |
Enter the Attendee App | When they enter the event through the attendee app, they can do so without restrictions, but entering the app does not count as checking in. |
Filter Unpaid and Partially Paid Attendees
In Attendees > Check In Attendees, you can select the Unpaid filter. This will show all unpaid and partially paid attendees.
If you download the Registration Data Report, you can look at the Ticket Status and Payment Status columns and filter them to show unpaid and partially paid attendees.
Frequently Asked Questions
What happens when we do not allow unpaid ticket to enter the event and they try to enter the event without partial or full payment?
For virtual and hybrid events
when they try to enter the virtual event hub through a browser, they will get an error message saying that their registration has a pending balance and that they should contact the event organizer.
When they try to enter the event through the attendee app, they will get an error message saying their registration has a pending balance and that they should contact the event organizer.
For in-person events
When staff tries to check them in, their names will not be listed among the registrants.
When they check in through the kiosk, they will get an error message saying their registration has a pending balance and that they should contact the event organizer.
When they enter the event through the attendee app, they will get an error message saying their registration has a pending balance and that they should contact the event organizer.
What if I entered the wrong amount?
If you entered an amount less than the correct amount, then proceed to apply payment for the remaining amount. It could not be reversed if you entered more than the correct amount. You can add a note to the order to remember the discrepancy.
If my staff is using the staff portal to check in attendees, will they be able to see if the registrant is paid or unpaid?
Only attendees with fully paid tickets are shown in the staff portal.
If my staff is using the iPad to check in attendees, will they be able to see if the registrant is paid or unpaid?
Yes. If the attendee is unpaid, they can't be checked in. But you can mark them as paid from there.
If we're using kiosk mode, will registrants without payment be able to check in?
No, they will be instructed to contact a staff member to settle the payment.
Can they pay via bank transfer?
Yes, this is only available if you have Stripe connected, and you will need to request our support team to enable this feature. Click here to learn more about activating bank transfer payments for tickets.
What happens when the registrant buys a ticket with a pay later option and another ticket that must be paid in full?
There wouldn't be an option to pay later anymore. They will not see the option to pay later and must settle the payment upon checkout.
What happens when the registrant buys a ticket with a pay later option and another ticket with a deposit option?
There wouldn't be an option to pay later anymore. They will not see the option to pay later, but they will see the option to pay the deposit. If they choose to pay the deposit, they will pay it and the full amount for the other ticket.