The end of your virtual event can always be exciting and stressful. Here are some of the frequently asked questions after your virtual event ends.
How long will my event be accessible to attendees?
Your attendees may still view the replay of your sessions up to 30 days after the event. Just make sure you enable their access through your Event Details tab.
Can I extend post-event access?
Yes. If the 30-day post-event access has ended, you can extend it for $150/month. Click here to learn more.
Can an attendee who never checked in still be able to enter the event?
Yes, as long as the post-event access is open, anyone with a ticket for your event can still enter.
Can attendees still watch the recordings even if they did not bookmark the session?
Yes, they can view the recording as long as their ticket is allowed to join that session.
Can attendees still download documents and access the links added to the session when the event is over?
Yes, as long as the post-event access is open, anyone with a ticket for your event can still enter and access all areas.
Can I still sell existing ticket types after the event?
Yes
Can I create a new ticket type and sell them after the event?
Yes
When can attendees watch the replay?
As soon as the session schedule is over, attendees can watch the replay by clicking the VIEW RECORDING button next to the session name.
Can attendees download the video recording of the sessions?
No
Can I download the recorded sessions?
Yes, it will be available for download as soon as the session schedule is over. Click here for more information about downloading your sessions.
Can I replace the video recording with a different video file?
Yes, if your event just ended, you can easily upload a recording to a new session and hide your old session. If you're replacing it a day after your event, contact us through chat so that we can make adjustments so that you can upload it.
You may want to check out this article on cropping videos and putting together multiple recordings.
Can I still send reminder emails if the event is over?
Yes
Can I still send engage emails if the event is over?
You can still use the feature even after the event ends, but you can only send emails by selecting "Now" and you CANNOT "Send Later"
Where can I find the reports for my event?
You can find that in your Analytics tab.
When do I get billed?
The invoice will be sent at the end of the month. If you have add-ons like Dedicated Event Support, the bill for that will be sent 1 week after your first invoice is sent. Click here to learn more about Virtual Event Billing.
If it's already the end of the month and you have not received anything yet, you can email us directly at ar@accelevents.com
Do you charge me right away?
No, we will send you the bill to review, then you can settle your payment.