When creating your event you will be asked to select what your event format will be, whether it's in-person, virtual or hybrid. Similar to your event format, you'll also be asked to select what ticket type you'll be creating for your event. In this article we'll be discussing those event formats and what ticket types you need to create so that attendees can enter your event!

In Person

An in-person event is an event that is happening in a physical venue. Examples would be trade expos and car shows. When you create an in-person event, you'll also need to create an in-person ticket. When attendees arrive at your venue, they can enter your event by giving their info at the entrance then you or your staff can check them in through the admin console, staff portal, or app.

Virtual

A virtual event is an event that is happening online. An example would be online conferences, webinars and product launches. When you create a virtual event, you'll also need to create a virtual event ticket which will allow attendees to join online sessions, network with other attendees and explore virtual expos by logging in to your event page.

Hybrid

A hybrid event is an event that is a combination of in-person and virtual. An example would be conducting a concert in a physical venue and attendees from home can also watch the concert online. When you create a hybrid event, you'll have the option to create tickets that will give your attendees access to the in-person event, tickets that will have access just for the virtual event and tickets that can have access to both.

Ticket Type

Ticket Access

If an attendee has an in-person ticket, they can enter the physical venue, but they cannot enter the virtual event.

If an attendee has a virtual event ticket, they can enter the virtual event, but they cannot enter the physical venue.

If an attendee has a hybrid ticket, they can enter both the physical venue and the virtual event.

Creating your tickets

If you have an in-person event or virtual event, you'll only have the option to create tickets specifically for that event format. If you have a hybrid event, it will give you options to select all 3 ticket types.

  • Go to Set Up Tickets

  • Click Create Ticket

  • Customize your ticket preferences

Edit Ticket Options

  • Ticket tier

    • Paid - ticket that requires payment upon checkout

    • Free - ticket that does not require payment upon checkout

    • Donation - this is not a ticket, it's an option to make a donation while buying a ticket

  • Name - label of the ticket

  • Quantity - number of tickets to be sold

  • Price - ticket cost

  • Fees - option to pass the credit card processing fee and Accelevents percentage on ticket price to the customer or absorb those fees to be paid by the event organizer. Click here to learn more about fees.

  • Ticket type

    • In Person - allows the attendee to enter the physical event only

    • Virtual - allows the attendee to enter the virtual event only

    • Hybrid - allows the attendee to enter both the physical and virtual event

  • Sales Start - date of when you'll begin accepting registrations and ticket purchase

  • Sales End - date of when you'll end accepting registrations and ticket purchase

  • Ticket Description - option to add more information about the ticket

Advance Settings

  • Tickets allowed per order- set a limit to the number of tickets per purchase

  • Bundle type

    • Individual - use this to sell single tickets

    • Table - use this to sell bundle tickets for in-person events wherein guests can buy tickets for an entire table seating

    • Sponsor - use this to sell bundle tickets for a group of sponsors

    • Block - use this to sell bundle tickets for other group types

  • Number of sessions allowed to register - set a limit on how many sessions this ticket will allow an attendee to attend

  • Ticket visibility - hide or show the ticket from the registration page

  • Pdf ticket in confirmation email - option to include a pdf copy of the ticket in the confirmation letter that attendees receive. Click here to learn more about the order confirmation letter.


Frequently asked questions

What happens after the ticket has been created?

  • Once the ticket is created, you should be able to see that ticket type in your event page when you click the Register button

How do attendees purchase tickets and register?

  • They'll able to purchase tickets and register through your event website once your ticket sales starts and you're ready to accept registrations. Click here for more information on purchasing tickets.

How do I check in my in-person event attendees?

  • There are 3 ways to check them in

    • Admin Console - go to Attendees > Check-in Attendees

    • Staff Portal - go to your event page. Click Staff > Check-in Attendees

    • App - download the app from the App Store or Google Play, then follow the steps in this article.

How do I check in my virtual event attendees?

  • You don't need to check them in. Once they enter your event by logging in, they are automatically checked-in to your event.

What happens when someone donates through the ticket order option?

What happens when an attendee has both an in-person and virtual event ticket?

  • They will be able to access both the in-person event and the virtual event

What happens when an attendee with an in-person ticket tries to enter a virtual event?

  • They won't be able to enter the virtual event and will get an error message that will tell them know that their ticket type is not allowed in the virtual event.

Is there a limit to the number of tickets I can create?

  • It's unlimited except for these plans which will allow you to create only 2 ticket types:

    • Free Plan

    • Starter Plan

    • Scale Plan

Can I sell merchandise together with my ticket?

Can an attendee be issued multiple tickets?

  • Yes

Can I set up an event waitlist for attendees?

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