The Chat feature
This feature in the virtual event hub will allow for an engaging way to communicate with other attendees at the event. You can use these cool chat features to make the chat interaction more memorable and immersive.
The chat area is on the right side of the screen, no matter where you are in the virtual event.
Aside from just replying with simple text, it will also allow you to attach a file, add emojis, react to a post, mention another attendee, react to a post, and reply to a previous comment, which will start a new thread!
Attach a file
Add an emoji
Mention an attendee
Note: Mentioned attendee will receive a notification they were mentioned, but this will not appear in the bell icon notifications. It will only show on the lower left corner of the virtual event hub, and it is only on the web browser.
React to a post
Reply to a thread
As an admin, you can remove the option to react or reply to a post.
Click the 3 dot menu at the top of the chat
Enable or disable the react and reply options
Pin a Chat Message
To pin a chat message, click the 3 dots above the chat message and select Pin Message. Only admin and staff can pin messages, and this includes messages that they did not post.
The pinned message will show on top of the chat area. To unpin a message, click the 3 dots again and choose unpin.
If you want to replace an existing pinned message, click the 3 dots on the new message and select Pin Message, it will give you the option to replace the currently pinned message.
Edit a Chat Message
To edit your own chat message, click the 3 dots above the chat message and select Edit Message.
Delete a Chat Message
To delete your own chat message, click the 3 dots above the chat message and select Delete Chat. As admin or staff, you can delete other attendees' messages.
To delete all chat messages in a channel, click the 3 dots on top of the chat area, then select Clear Channel Messages
Block Attendees from Chat
There may be times in your event when an attendee is distracting or offensive via the platform chat. The block feature will allow you to stop this attendee from continuing to post in the chat.
Click the 3 dots above the attendee's message
Select Block From Chat
Staff Chat Channel
The staff chat channel allows you to send a group message to all your event admins and staff. You can use this channel to communicate any important updates to your team without using another platform, making it easier for you to manage an ongoing event!
Click the left arrow on the upper left side of the chat
Look for #Event Staff under Channels and click it
Start sending your message to the team
The backstage chat allows admins and speakers to communicate privately. This is only available in the main stage and regular sessions.
Everyone - everyone in the session can join the chat
Backstage - only admins and speakers for that session can join the chat. Attendees won't be able to see the backstage chat messages.
The chat messages can be downloaded from your admin console, you download the lobby chat, session chats, and exhibitor chats.
Frequently Asked Questions
Can I block an attendee from all chats all at once?
No. You will need to block the attendee from each session that you do not want them to post in. Also, the block feature does not apply to the lobby chat, expo chat, or lounge chat.
Can I delete the chatbox altogether?
No, the chatbox cannot be deleted. You can disable it, which means attendees won't be able to send messages, but admins can still send messages, as well as speakers in sessions and exhibitors in their booths.
If the chat is disabled, attendees will see a message that the chat has been “Closed.”