The Chat feature
The chat feature provides an engaging way to communicate with other attendees at the event. You can use these cool chat features to make the chat interaction more memorable and immersive. The chat feature is available in the event hub through a browser and the attendee app.
The chat area is on the right side of the screen, no matter where you are in the virtual event. If you're in the app, you can find the chat in the Activity menu in the session.
Reply Features
Aside from just replying with simple text, it will also allow you to attach a file, add emojis, react to a post, mention another attendee, react to a post, and reply to a previous comment, which will start a new thread!
Attach a File | 
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Add an Emoji | 
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Mention an Attendee
Note: The attendees mentioned will receive a notification that they were mentioned, but this will not appear in the bell icon notifications. It will only show in the lower-left corner of the virtual event hub, and it is only on the web browser.
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React to a Post | 
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Reply to a Thread | 
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Other Admin Settings
As an admin, you can remove the option to react or reply to a post.
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Pin a Chat Message
To pin a chat message, click the 3 dots above the chat message and select Pin Message. Only admin and staff can pin messages, and this includes messages that they did not post. |  |
The pinned message will appear at the top of the chat area. To unpin a message, click the three dots again and choose unpin. | 
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If you want to replace an existing pinned message, click the 3 dots on the new message and select Pin Message, it will give you the option to replace the currently pinned message. |  |
Edit a Chat Message
To edit your own chat message, click the 3 dots above the chat message and select Edit Message. |  |
Delete a Chat Message
To delete your own chat message, click the 3 dots above the chat message and select Delete Chat. As admin or staff, you can delete other attendees' messages. |  |
To delete all chat messages in a channel, click the 3 dots on top of the chat area, then select Clear Channel Messages |  |
Block Attendees from Chat
There may be times in your event when an attendee is distracting or offensive via the platform chat. The block feature will allow you to stop this attendee from continuing to post in the chat.
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You can also go to the People tab and block them from there. | 
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Notes:
You cannot block an attendee from all chats all at once, you must block them from each session that you don't want them to post in.
The block feature does not apply to the lobby chat, expo chat, or lounge chat.
Expand the Chat
To view the chat in an expanded layout, click the Expand Chat button. To return to its original layout, click the same button to collapse the chat to its original size.
Direct Messages
Click the chat icon on an attendee's profile opens up a direct message thread with that attendee.
The Direct Messages menu will show you all your private conversations with other attendees.
Hover on the chat area
Click the left arrow that appears
Select Direct Messages
Click on an attendee to see your conversation
Staff Chat Channel
The staff chat channel lets you send a group message to all your event admins and staff. This channel allows you to communicate any important updates to your team without using another platform, making it easier for you to manage an ongoing event!
Click the left arrow on the upper left side of the chat
Look for #Event Staff under Channels and click it
Start sending your message to the team
Backstage Chat
The backstage chat allows admins and speakers to communicate privately. This is only available on the main stage and in regular sessions.
Everyone - everyone in the session can join the chat
Backstage - only admins and speakers for that session can join the chat. Attendees won't be able to see the backstage chat messages.
Chat Channels
Event admins can utilize the chat channels to efficiently manage and respond to chats sent in sessions and backstage, exhibitor booth chats, and to the event staff, all from the same page. A counter for unread chat messages will appear next to the chat channel if you are on a different chat channel.
Click the left arrow on the upper left side of the chat to expand the chat channels pane
For Event Admins - the lobby chat channel, all backstage and sessions chat channels, all exhibitor booths chat channels, and the staff chat channel will all appear listed in their chat channels by default. These cannot be removed.
For Speakers - the lobby chat channel and the backstage and session chat channels they are assigned to speak at will appear listed in their chat channels by default. If they have an attendee ticket and join other sessions or enter exhibitor booths, those chat channels will appear in their list too.
For Attendees - upon entering the event hub, only the lobby chat channel will be listed. When they join sessions and enter exhibitor booths, those chat channels will be added to their chat channels list.
Download Chats
The chat messages can be downloaded from your admin console.
Disable Chats
Disable the Session Chat
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Disable the Lobby Chat
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Disable The Exhibitor Booth Chat
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Note:
The chatbox cannot be deleted or hidden. You can disable it, which means attendees won't be able to send messages, but admins can still send messages, as well as speakers in sessions and exhibitors in their booths.
If the chat is disabled, attendees will see a message that the chat has been closed to attendees.
