This article applies to events under Starter, Professional, and Business Plans.
Your Event Team Members
When you add team members to the event, you'll be asked what their role will be. Your choice will depend on how much access you want to give them.
| Staff | Event Admin | Admin | Organizer Admin |
Access the Staff Portal |
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Access the virtual event hub |
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Access the attendee app |
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Access the Admin App to check in attendees |
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Access the Admin App to sell tickets |
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Create events in the organizer portal |
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Edit events |
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Create an Organizer | ||||
Access the Organizer Portal |
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Add "Staff" to the event |
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Add "Event Admins" to the event |
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Add "Admins" to the Event |
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Add Organizer Admins in the Organizer Portal |
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Duplicate events through the organizer portal |
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Create event templates through the organizer portal |
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Create events from event templates through the organizer portal |
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Organizer Admin
Organizer Admins are team members added to the Organizer Portal. When you create an Accelevents account, you automatically become a team member, owner, and admin of the Organizer Portal where events can be accessed and managed.
As an Organizer admin, you can access settings in the Organizer Portal, such as the Organizer Profile, Billing, Organizer Team, Integrations, and Audience Analytics, which are unavailable for event admins and staff.
When you create events under that organizer, your event-level role will always be admin. If other team members create events, you are not automatically added as a team member to those events, but you can still access them as long as they are under an organizer where you are a team member.
If a team member is deleted from the organizer Level, they are not automatically removed from the event level, instead their event role of "Admin" will be demoted to "Event Admin."
Important Note: If you're removing a team member because they are no longer connected to your company, ensure to remove them in the event, organizer, and enterprise / white label dashboard.
Admin
The "Admin" role in the event is an event admin + organizer admin role. It's important to add yourself as a team member at the event level so that you can duplicate the event or use it for event templates, and to be able to see the event in the admin and attendee apps. This makes it the most important event role.
With the admin role, you can add other admins to the event, and it automatically adds them as team members at the organizer level. If they are removed from the event level, they are not automatically removed from the organizer level. If they are removed from the organizer level, they are not automatically removed from the event level, but their role is changed to Event Admin.
Best Practices for Admins
Always create your events in the Organizer Portal to ensure that the event is associated with the correct organizer instead of your other test organizers.
Give someone the Admin role if you want them to easily navigate multiple events under the organizer and use the other features in the organizer portal.
Give someone the Event Admin role if their sole purpose is to edit and manage that particular event.
Add yourself as "Admin" to events you did not create under your organizer so that you can duplicate them, make them event templates, create events through event templates, and access them through the admin and attendee apps.
Delete users at all levels if they are no longer connected to your company to ensure they have no access to anything.
Event Admins
Event Admins are the event editors. They can access the Admin Console to set up events where they are added as event admins. Note that they are editors and not creators, but event admins can duplicate events and those events will fall under your organizer.
Best Practices for Event Admins
If you're tasked with creating or duplicating events from a template, ask the Org Admins to make you an admin, then create or duplicate events from the Organizer Portal.
Event Staff
Event Staff are assistants who help the team manage attendees' needs before and during the event. They have no access to the admin console, so they are unable to change any of the event settings. Their main area of access is the Staff Portal.
Event staff can receive messages submitted through the Contact button and respond to inquiries. When the event opens, they can access the virtual event hub and act as session moderators. They can also access the studio to assist speakers.
Team Members' Capabilities in the Live Event
What can team members do in the live event?
When team members enter the virtual event hub, they have extended abilities that regular attendees do not have, such as:
Join all sessions without a ticket, except for Networking sessions
Join sessions even when it's at full capacity
Participate in the studio's backstage chat
Delete all chat messages
Create Polls
Answer Q&A's
Create and delete Lounges
Delete a Lobby post
Mute and turn off attendee cameras in a workshop
See hidden and private sessions
Send chat messages when the chat is closed for attendees (only for admins, not staff)
What can't team members do in the live event?
Join networking sessions without a ticket
Join gamification and leads list
What can't Staff do in the live event but Admins can?
Staff cannot view the My Booth tab and edit booths
Staff cannot create Lobby posts
Staff cannot start the broadcast, but can access the studio
Staff cannot send chat messages if the chat is disabled for attendees. They can only send messages through the backstage chat.
Will attendees know who team members are in the live event?
Attendees should see a [Staff] label after the staff's name when they send a chat message. For other team members, they will see an [Organizer] label.
