This article applies to events under Starter, Professional, and Business Plans.
Your Event Team Members
When you add team members to the event, you'll be asked what their role will be. Your choice will depend on how much access you want to give them.
| Staff | Event Admin | Admin | Organizer Admin |
Access the Staff Portal |
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Access the virtual event hub |
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Access the attendee app |
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Access the Admin App to check in attendees |
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Access the Admin App to sell tickets |
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Create events in the organizer portal |
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Edit events |
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Create an Organizer | ||||
Access the Organizer Portal |
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Add "Staff" to the event |
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Add "Event Admins" to the event |
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Add "Admins" to the Event |
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Add Organizer Admins in the Organizer Portal |
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Duplicate events through the organizer portal |
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Create event templates through the organizer portal |
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Create events from event templates through the organizer portal |
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Organizer Admin
Organizer Admins are team members added to the Organizer Portal. When you create an Accelevents account, you automatically create an organizer profile, making you a team member, owner, and admin of that organizer. The other team members you add to the Organizer Portal will have an admin role. When you create events under that organizer, your event role will automatically be admin.
Note: As an Organizer Admin, you are not automatically added as a team member to events created by other team members, but you can access those events.
As an Organizer admin, you can access settings in the Organizer Portal, such as the Organizer Profile, Billing, Organizer Team, Integrations, and Audience Analytics, which are unavailable for event admins and staff.
Admin
The "Admin" role in the event is an event admin + organizer admin role. Anyone added as an "Admin" is automatically added as an Organizer Admin. This is the best role in the event, as you can add other "admins" to the event, duplicate, and use/create event templates in the organizer portal.
Best Practices for Organizer Admins and Admins
Always create your events in the Organizer Portal to ensure that the event is associated with the correct organizer instead of your other test organizers.
Give someone the Admin role if you want them to easily navigate multiple events under the organizer and use the other features in the organizer portal.
Give someone the Event Admin role if their sole purpose is to edit and manage that particular event.
Before adding someone as an Event Admin, ensure your event is published. If the event is not published and you add an event admin, a new organizer will be created for the new event admin when they log in, making them the organizer admin of that new organizer. The event may move to the new event admin's organizer. We are improving this to ensure it does not move. Stay tuned for updates.
Add yourself as "Admin" to events you did not create under your organizer so that you can duplicate them, make them event templates, and create events through event templates.
Event Admins
Event Admins are the event editors. They can access the Admin Console to set up events where they are added as event admins. Note that they are editors and not creators, but event admins can duplicate events and those events will fall under your organizer.
Best Practices for Event Admins
If you're tasked with creating or duplicating events from a template, ask the Org Admins to make you an admin, then create or duplicate events from the Organizer Portal.
Event Staff
Event Staff are assistants who help the team manage attendees' needs before and during the event. Their main area of access is the Staff Portal.
Event staff can receive messages submitted through the Contact button and respond to inquiries. When the event opens, they can access the virtual event hub and act as session moderators. They can also access the studio to assist speakers.
Frequently Asked Questions
What can team members do in the live event?
Join all sessions without a ticket, except for Networking sessions
Participate in chat, both for the main session chat and the studio's backstage chat
Delete chat messages
Create and answer Polls
Create and answer Q&A's
Create and delete Lounges
Delete a Lobby post
Enter the Expo
Access the People tab
Mute and turn off attendee cameras in a workshop
What can't team members do in the live event?
Join networking sessions without a ticket
Join gamification and leads list
What can Admins and Event Admins do that Staff can't in the live event?
View the My Booth tab and edit booths
Create Lobby posts
Do team members need a ticket to enter the event?
No, they don't need a ticket, but they do need one if they want to join a Networking session.
Can team members access the studio?
Yes, but the Staff cannot start the broadcast.
How can Staff access the admin console?
They have to be added as event admins instead of staff.
If team members enter sessions, are they counted in the session capacity?
No, if the session is full and an admin or staff tries to join a session, they can still join.
If the chat is disabled for attendees, can team members enter chat messages?
Yes, for all team members except for Staff
Staff can only send a message in the studio's backstage chat
Will attendees know who team members are in the live event?
Attendees should see a [Staff] label after the staff's name when they send a chat message. For other team members, they will see an [Organizer] label.
