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Automated Emails to Attendees, Speakers, Exhibitors, and Event Team Members

Learn what is in the emails your attendees, speakers, exhibitors and staff receive and how to edit and disable them.

Written by Ariane Ramirez

Accelevents Automated Emails

These are sent depending on the scenario and their role in your event. In this article, you'll learn what those emails are and if they can be edited or disabled.

Recipient

Email Type

Can the email be edited?

Can the email be disabled?

Attendee

Order Confirmation Email

Yes

Yes

Attendee

Magic Link Email

No

Yes

Attendee

Welcome Email

No

No

Attendee

Cart Abandonment Email

No

Yes, by request

Speaker

Invite Email

Yes

Yes

Exhibitor & Lead Retriever

Invite Email

Yes

Yes

Staff, Event Admin & Organizer Admin

Registration Notification Emails

No

Yes

All Team Members

Invite Email

No

No

WL Organizer Admins

Event Duplication

No

No

Part 1: Attendee Emails


Order Confirmation Email

  • ✅ Can be customized

  • ✅ Can be disabled

This email is sent after an attendee registers for your event. The Order Confirmation Email will include all the details of their purchase and your basic event information, such as the date, location, and options to add the event to the calendar.


Magic Link Email

  • ⛔ Cannot be customized

  • ✅ Can be disabled

The magic link email is sent automatically to those who register an hour before your event opens. It is sent along with the order confirmation email. The magic link in the email will allow attendees to log in automatically without entering their password. Attendees should use this link when they have forgotten their password or have other issues logging in.

These emails can be enabled / disabled in Registration > Confirmation & Reminders > Settings > Turn on/off the toggle for Enable order confirmation email and magic link email


Attendee Welcome Email

  • ⛔ Cannot be customized

  • ⛔ Cannot be disabled

When an event admin or a staff member manually checks in an attendee, that attendee will receive a welcome email in their registered email address.


Cart Abandonment Email

  • ⛔ Cannot be customized

  • ✅ Can be disabled by request

If an attendee starts registering but doesn't complete checkout, they will receive the cart abandonment email within the hour. The email includes a Complete Your Order button that opens the ticket selection step in the registration process.

The system runs on a 30-minute interval, sending at the 3rd minute and 33rd minute of every hour. So when they abandon the cart, they will will receive the email at the next scheduled send time.

View who abandoned their registration

You can download a list of attendees who abandoned their carts:

  • Go to Analytics

  • Click the Download button to export the list for Cart Abandoned Registrants

Part 2: Speaker Emails


Speaker Invite Email

  • ✅ Can be customized (add a custom message only)

  • ✅ Can be disabled

This email is sent to speakers when they are assigned to a session. It contains the links they need to start their live session.

This email can be enabled/disabled through Event Content > Agenda > Settings.

You may also add a custom message to the Speaker Invite Email.

Part 3: Exhibitor Emails


Exhibitor Invite Emails

  • ✅ Can be customized (add a custom message only)

  • ✅ Can be disabled

This email is sent to exhibitors and lead retrievers when they are added to the booth. It will contain the link/button to access the booth for editing in the virtual event hub.

This email can be edited, disabled, and sent in bulk through Exhibitors & Sponsors > Exhibitors > Settings > Booth Settings.

Part 4: Event Team Members


Invite Emails to Event Team Members

  • ⛔ Cannot be customized

  • ⛔ Cannot be disabled

This email is sent to event admins and staff when they are added to your admin console. It will have the link/button to access the admin console for admins and the staff portal for staff.

Registration Notification Emails

  • ⛔ Cannot be customized

  • ✅ Can be disabled

When the Order Confirmations From My Attendees is enabled, the Event Admin will receive a copy of the registrant's email confirmation, which looks like this.


Email Change Notification

  • ⛔ Cannot be customized

  • ⛔ Cannot be disabled

This email is sent to event admins whenever speakers modify their email addresses in their My Profile tab. This also automatically updates the speaker's email address in their Bio.

Clicking on the View user profile button in the email opens the Event Content section within the Admin console on a separate tab.

Attendee Questions

  • ⛔ Cannot be customized

  • ✅ Receiving can be disabled

These are emails coming from attendees sending a message through the Contact button from the event landing page.

Receiving these emails can be disabled through Settings > Manage Team

Part 5: Emails to Organizer Admins


Invite Emails to Organizer Admins

  • ⛔ Cannot be customized

  • ⛔ Cannot be disabled

This email is sent to organizer admins when they are added to your organizer's team. It contains a link/button to access the organizer portal.

Part 6: White Label or Enterprise Admins


Invite Emails to White Label or Enterprise Admins

  • ⛔ Cannot be customized

  • ⛔ Cannot be disabled

This email is sent to White Label or Enterprise admins when they are added to the WL or E Dashboard. It contains a link/button to access the Dashboard.


Event Creation Email for White Label Organizer Admins

  • ⛔ Cannot be customized

  • ✅ Can be disabled

White Label Organizer team members will receive email confirmations whenever a new event is created or duplicated.

These emails can be disabled through the white label dashboard's Team tab

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