Automated Emails to Attendees, Speakers, Exhibitors, and Event Admins

Learn what is in the emails your attendees, speakers, exhibitors and staff receive and how to edit and disable them.

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated over a week ago

Accelevents Automated Emails

These are sent depending on the scenario and their role in your event. In this article, you'll learn what those emails are and if they can be edited or disabled.

Recipient

Email Type

Can the email be edited?

Can the email be disabled?

Attendee

Order Confirmation Email

Yes

Yes

Attendee

Magic Link Email

No

Yes

Attendee

Welcome Email

No

No

Attendee

Cart Abandonment Email

No

Yes

Speaker

Invite Email

Yes

Yes

Exhibitor & Lead Retriever

Invite Email

Yes

Yes

Event Admin & Staff

Invite Email

No

No

Organizer Admin &

Staff

Invite Email

No

No

WL Organizer Admins

Event Duplication

No

No


Part 1: Attendee Emails

Attendee Order Confirmation and Magic Link Email

These 2 emails are sent after an attendee registers for your event, whether through your event page or if they are added through the admin console in the Add Attendees tab.

The Order Confirmation Email will include all the details of their purchase and your basic event information, such as the date, location, and options to add the event to the calendar.

The magic link email is sent only to attendees who buy their tickets an hour before the event starts. It is sent along with the order confirmation email. The magic link in the email will allow attendees to log in automatically without entering their password. Attendees should use this link when they have forgotten their password or have other issues logging in.

These emails can be disabled through Registration > Order Confirmation > Confirmation Emails. When you disable it, both emails will be disabled. In the same menu, the order confirmation email can be edited. The Magic Link Email cannot be edited.

You can resend these emails to your attendees through Attendees > Orders. The magic link can be sent in bulk.

Attendee Welcome Email

When an event admin or a staff member manually checks in an attendee, that attendee will receive a welcome email in their registered email address. This email cannot be edited or disabled.

Cart Abandonment Email

If an attendee starts registering but doesn't complete the process, they will automatically receive an email 30 minutes after leaving the registration form, prompting them to finish registration. This email includes a button that reloads the form with all the data they previously entered.

This email cannot be edited but can be disabled in Registration > Order Form by turning off the toggle to Enable Exit Intent Pop-Up. Disabling this feature will also prevent the Exit Intent Pop-up from appearing.


Part 2: Speaker Emails

Speaker Invite Email

This email is sent to speakers when they are assigned to a session. It contains the links they need to start their live session.

This email can be edited, disabled, and sent in bulk through Agenda & Speakers > Agenda Settings.

You can resend this email individually through Agenda & Speakers > Open the Session > Speakers tab.


Part 3: Exhibitor Emails

Exhibitor Invite Emails

This email is sent to exhibitors and lead retrievers when they are added to the booth. It will contain the link/button to access the booth for editing in the virtual event hub.

This email can be edited, disabled, and sent in bulk through Exhibitors & Sponsors > Exhibitor Settings > Booth Settings.

You can resend this email individually through Exhibitors & Sponsors > Open the Booth > Team


Part 4: Event Admin and Staff Emails

Event Admin Invite Emails

This email is sent to event admins and staff when they are added to your admin console. This email will have the link/button to access the admin console for admins and access the staff portal for staff. This email cannot be edited or disabled.

Email Change Notification

This email is sent to event admins whenever speakers modify their email addresses in their My Profile tab. This also automatically updates the speaker's email address in their Bio.

Clicking on the View user profile button in the email opens the Agenda & Speakers section within the Admin console on a separate tab.

Other Emails Event Admins and Staff Receive

  • Purchase Notification Emails - sent when a new order is received and when a ticket is exchanged

  • Attendee Questions - sent by attendees through the Contact button on the event page

These emails can be disabled through Settings > Manage Team


Part 5: Emails to Organizer Admins and Staff

Invite Emails to Organizer Admins and Staff

This email is sent to organizer admins and staff when they are added to your organizer's team. It contains a link/button to access the admin console for admins and the organizer portal. This email cannot be edited or disabled.

Event Creation Email for White Label Organizer Admins

White Label Organizer team members will receive email confirmations whenever a new event is created or duplicated.

These emails can be disabled through the white label dashboard's Team tab

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