Automated emails are sent depending on the scenario and their role in your event. In this article, you'll learn what those emails are and if they can be edited or disabled.
Recipient | Email Type | Can the email be edited? | Can the email be disabled? |
Attendee | Order Confirmation Email | Yes | Yes |
Attendee | Magic Link Email | No | Yes |
Speaker | Invite Email | Yes | Yes |
Exhibitor & Lead Retriever | Invite Email | Yes | Yes |
Event Admin & Staff | Invite Email | No | No |
Topics:
Order Confirmation Email and Magic Link Email for Attendees
These 2 emails are sent after an attendee registers for your event, whether it be through your event page or if they are added through the admin console in the Add Attendees tab.
The magic link email will be sent to attendees under these conditions:
The attendee purchased a ticket within 60 minutes before the event starts (along with the order confirmation email)
The attendee purchased a ticket during the event
These emails can be disabled through Registration > Order Confirmation. When you disable it, both emails will be disabled.
The Order Confirmation Email can be edited in Registration > Order Confirmation for the Profession and Enterprise Plan. The Magic Link Email cannot be edited.
You can resend these emails to your attendees through Attendees > Orders. There is no option to send it in bulk.
Invite Email to Speakers
This email is sent to a speaker when a speaker is assigned to a session. This email will have the links they will need to start their live session.
This email can be edited, disabled, and sent in bulk through Agenda & Speakers > Agenda Settings
You can resend this email individually through Agenda & Speakers > Open the Session > Speakers tab.
Invite Email to Exhibitors and Lead Retrievers
This email is sent to exhibitors and lead retrievers when they are added to the booth. This email will have the link/button to access the booth for editing in the virtual event hub.
This email can be edited, disabled, and sent in bulk through Exhibitors & Sponsors > Exhibitor Settings > Booth Settings
You can resend this email individually through Exhibitors & Sponsors > Open the Booth > Team
Invite Email to Event Admins and Staff
This email is sent to event admins and staff when they are added to your admin console. This email will have the link/button to access the admin console for admins and access the staff portal for staff.
This email cannot be edited or disabled.
Other Emails Event Admins and Staff Receive
Purchase Notification Emails - sent when a new order is received
Attendee Questions - sent by attendees through the Contact button on the event page
Receiving of these emails can be disabled through Settings > Manage Team
