As an Exhibitor to an in-person event, you will set up everything that will appear in your booth through a browser by accessing the Exhibitor Portal in the virtual event hub. When the event opens, attendees will access your booth through the attendee app. Then, you'll also need to log in to the attendee app to capture lead information.

In this article, you'll learn how to access your booth to edit and set up your booth details, learn what will show in the app, how attendees can interact, how you capture lead information, and more.

Once you receive the email from Accelevents, click the Access Booth button. This link automatically logs you in and will redirect you to the Exhibitor Portal.

The Exhibitor Portal is your central hub, where you can update your booth information, add other exhibitor admins and lead retrievers, access all the leads generated in your booth, chat with leads, and add products to your booth. This is accessible even before the event opens.

Click the Team tab in Exhibitor Portal to add new members to your exhibitor booth. Click the + New Staff button and enter the team member's information. Once added, the team member should receive an email to access the booth. Adding team members cannot be done through the attendee app.

Exhibitor Admins: will have access to set up & edit booth details and can also act as lead retrievers.

Lead Retrievers: act as company representatives with the main objective of collecting attendee or lead information. They will not have access to update/change booth details.

The exhibitor admins and lead retrievers will appear in the company representatives section of the booth. Attendees can connect with them, chat with them, and set a meeting appointment with them.

The calendar and chat icons beside their names will disappear if these toggles are turned off.

The Company Details tab lets you add content to your booth, including descriptions, images, videos, links, and files.

The content added in the Company Details tab in My Booth settings will appear in these 3 booth tabs in the app. Products have their dedicated settings tab.

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When the event opens, download the app to your mobile. The attendee app is available for iOS and Android users to download.

To log in, click the same Access Booth button in the email you received from Accelevents. This will automatically log you into the app.

If you've lost that email, you can always ask the event admin to resend it. You can also log in directly to the app by following the prompts to create a password or send a magic link.

Once you're in the attendee app, your main area will be in My Booth, which you can access by clicking on your profile. This is where you can manage your leads and meetings.

The attendee app is most useful for exhibitors when collecting lead information. Attendees can present their QR codes to you and you'll scan them in the attendee app. It should populate the attendees' information and then you can save them to your leads list. You can also manually add them if a QR code is not provided.

When the event opens, attendees will book meetings with you, you can manage these in the attendee app or the exhibitor portal. You can view, accept, and modify meeting attendees requested while visiting the booth. Note that virtual meetings are not available for in-person events. This feature only allows you to manage meetings.

In the attendee app, the attendee has to initiate the chat with an exhibitor by clicking the chat icon to send private messages to exhibitors and lead retrievers.

As an exhibitor, you cannot initiate a conversation with an attendee inside the booth. Attendees will initiate if they are interested.

To check if you've received any private messages in the app, click the chat icon beside your profile (you must be outside your booth), then click the Direct tab to see everyone who has sent you a private message.