An In-Person Event's Exhibitor Guide from Start to End

As an Exhibitor to an in-person event, you will set up everything that will appear in your booth through a browser by accessing My Booth in the virtual event hub. When the event opens, attendees will access your booth through the attendee app. Then, you'll also need to log in to the attendee app to capture lead information.

In this article, you'll learn how to access your booth to edit and set up your booth details, learn what will show in the app, how attendees can interact, how you capture lead information, and more.

Once you receive the email from Accelevents, click the Access Booth button. This will redirect you to the My Booth tab in the virtual hub.

My Booth in the virtual event hub is your central hub, where you can update your booth information, add products, add other exhibitor admins and lead retrievers, and access all the leads generated in your booth. The My Booth tab is accessible even before the event opens.

The Company Details tab lets you add content to your booth, including descriptions, images, videos, links, and files.

The content added in the Company Details tab in My Booth settings will appear in these 3 booth tabs in the app. Products have their dedicated tab in My Booth settings and the expo booth itself.

Click the arrows to expand

Click the Team tab in My Booth to add new members to your exhibitor booth. Click the + New Staff button and enter the team member's information. Once added, the team member should receive an email to access the booth. Adding team members cannot be done through the attendee app.

Exhibitor Admins: will have access to set up & edit booth details and can also act as lead retrievers.

Lead Retrievers: act as company representatives with the main objective of collecting attendee or lead information. They will not have access to update/change booth details.

The exhibitor admins and lead retrievers will appear in the company representatives section of the booth. Attendees can connect with them, chat with them, and set a meeting appointment with them.

The calendar and chat icons beside their names will disappear if these toggles are turned off.

Click the Lead tab to add leads or view the leads generated in your booth. You can also add leads through the Attendee App when the event opens.

View, accept, and modify meeting attendees requested while visiting the booth. An attendee can book a meeting with an exhibitor by clicking the exhibitor's calendar icon from inside the booth. This can be accessed both in the browser and the attendee app. Note that virtual meetings are not available for in-person events. This feature only allows you to manage meetings.

The chat with a lead tab in My Booth will not work for in-person events using the attendee app. None of the features in that tab will work for in-person events.

When the event opens, attendees can enter the booth through the attendee app and send private messages to exhibitors and lead retrievers by clicking the chat icon next to the team member's name.

As an exhibitor, you cannot initiate a conversation with an attendee inside the booth. Attendees will initiate if they are interested.

To check if you've received any private messages in the app, click the chat icon beside your profile (you must be outside your booth), then click the Direct tab to see everyone who has sent you a private message.

When the event opens, download the app to your mobile. The attendee app is available for iOS and Android users to download.

To log in, click the same Access Booth button in the email you received from Accelevents. This will automatically log you into the app.

If you've lost that email, you can always ask the event admin to resend it. You can also log in directly to the app by following the prompts to create a password or send a magic link.

The attendee app allows you to easily capture lead information through a QR code scan or manually input the information, chat with attendees, and manage meetings with attendees.