Event Ticketing & Registration
Attendees will need a ticket to enter your event. To get one, they need to register through your event page. Once they do, they should receive the ticket and confirmation through email.
In this article, you'll learn how to create ticket types, customize ticket restrictions, connect your payment processor, and test if the registration works!
Best Practice
We highly recommend to turn on the feature that allows attendees to register only once with a unique email address as having a unique email address is required to access the event. The email address is the attendee's identifier. If attendees are sharing an email address, they will have issues as they are sharing a profile. They may have incorrect names when they check in and claim their badge and when they log in to the app. This will also avoid any duplicates registrations.
Create Tickets
Go to Registration > Set Up Tickets
Click Create Ticket
The Create Ticket menu will slide in from the right, where you can customize your ticket type.
Ticket Customization
The right side menu is where you can customize the ticket name, quantity, price, sale date, restrictions and more.
Basic Ticket Settings
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Advanced Settings
Allow attendees to Pay Later
When this feature is enabled, attendees can register for the event without settling payment at the time of registration or they can pay only the deposit.
Note: this will only show for paid ticket types, and if the Pay Later feature is enabled. | 
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Assigned Seating
To use this feature, you also need to design your seating chart in the Venue Designer. Attendees can pick a seat during registration when correctly set up.
Note: this will only show for in-person or hybrid ticket types | 
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Can Create & Accept Meetings
When enabled, attendees can set up meetings with other attendees.
By default, all participants can arrange meetings and define their availability, you can also customize other meeting settings in Engage > Meetings > Configuration.
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Ticket Badge
If you have an in-person event, you can create badge designs and assign which design will be printed for each ticket type. | 
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Order Confirmation
You can customize the confirmation email attendees receive and the confirmation page they see after they register depending on the ticket they buy.
You can customize them in Registration > Order Confirmation
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Ticket Restrictions
When you select any of the options below, attendees with this ticket type will NOT be able to join sessions with those tracks or tags, enter lounges or booths, and send chat messages.
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More Ticket Quantity Settings
Tickets allowed per order Set the maximum number of tickets that can be bought per transaction.
Bundle type Select whether you want to sell individual or bundle/group tickets. | 
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Number of Sessions allowed to register
This option allows you to restrict attendees on how many sessions they can attend by entering a maximum number that they can register for.
Notes:
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PDF attachments in the Order Confirmation Email
This allows you to add a PDF file for the ticket and invoice attached to the confirmation email.
For in-person events, we recommend you include this since some folks will want to print something to show at the venue.
Custom Invoice Text You can add a custom message that shows on the invoice
Note: this will only show if an invoice is included as an attachment to the Order Confirmation Email | 
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Ticket Visibility
Allows you to hide/show the ticket type from your event page.
If you need a hidden ticket type to be accessed by registrants, you can create an access code in Registration > Discount & Access Codes and give it to them. |  
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Ticket Transfer
If you're allowing attendees to edit their registration information, it will also allow them to transfer the ticket ownership to another attendee. Check this box if you do not want them to transfer ticket ownership.
As an event admin, you can still transfer ticket ownership in the Orders tab in the admin console. | 
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Custom VAT
This allows you to enter a custom VAT amount on a Paid ticket. This optional setting only appears if you've enabled VAT in Settings > Payment Processing.
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Other Ticketing Options
At the bottom of the Setup Tickets Page, you'll see more options:
Show the number of remaining tickets and Add-ons - this shows below the ticket quantity selection dropdown
Show the Registration Button - when turned off, it hides the registration button and link to redirect to the first step of the registration process. It also disables to option to buy tickets anywhere attendee facing side (e.g. limited display link, kiosk). When hidden, tickets can only be bought through the admin console and staff portal.
Show ticket prices above the Registration Button - this shows the price range of the available tickets
Limit Event Capacity - Set the maximum number of tickets that can be sold for the event. Registrations will be paused automatically once this threshold is reached.
Allow Ticket Exchanges - This is turned on by default. If you don't want to use this feature, you can turn off the toggle. Click here to learn more about Ticket Exchange.
Connect Your Payment Processor
If you're selling paid tickets, you must connect to a payment processor (Stripe or Square) to receive credit card payments. Go to Settings > Payment Processing
Test the Registration
To see what tickets would look like and understand the registration process, go to your event landing page and click the Register / Buy Tickets button. Try choosing a (free) ticket to understand the whole registration process.
