Event Setup

Create a Virtual Event From Scratch

Learn how to create a virtual event from scratch

Written by Ariane
Updated over a week ago

Creating a Test Event

How to create a test environment event to get familiarized with different features and functionalities of Accelevents

Written by Althea Sagayno
Updated over a week ago

Setting Event Details

Editing the Event Details Page in the Admin Console

Written by Jon
Updated over a week ago

The Event Website Tab

Design the look of your event page and virtual event hub

Written by Ariane
Updated over a week ago

The Dashboard

See the details of your event at a glance

Written by Hydee
Updated this week

About Tab: Add An Event Description

From your Event Website tab, you can add an event description that will appear in the event page's About tab

Written by Jon
Updated over a week ago

The Custom Tab

Place an additional tab to your Lobby and add more flair to your event.

Written by Shella
Updated over a week ago

Content Editor

Learn the basic functions of the Content Editor.

Written by Hydee
Updated over a week ago

How to Add Videos to Your About Tab or Custom Tab

Have your attendees watch videos in your About tab or Custom tab!

Written by Shella
Updated over a week ago

Uploading Items From a CSV

Learn how to upload your sessions, speakers, exhibitors, sponsors, attendees and fundraising items through a CSV file

Written by Chloe Tykal
Updated over a week ago

Virtual Event Checklist

Written by Chloe Tykal
Updated over a week ago

Reviewing Your Event Settings

Here we'll go over a basic checklist for a last-minute review of the basic settings

Written by Thariq Jacoby
Updated over a week ago

How Does Event Ticketing Work?

Written by Jon
Updated over a week ago

Setup Tickets: Virtual Event Ticketing & Registration

Written by Chloe Tykal
Updated this week

Ticket Buyer Invoice

The invoice will be attached as a PDF file in the order confirmation email, you can also edit some information and download it.

Written by Shella
Updated this week

Different Event Formats and Ticket Types

In-person, Hybrid and Virtual Events and Tickets

Written by Alexa
Updated this week

How to Restrict Ticket Types to Specific Sessions or Specific Number of Sessions

Learn how to make restrictions on ticket types!

Written by Ruby
Updated over a week ago

Adding Restrictions to Tickets to Access Lounges, Exhibitor Booths, and Chat

Add the option to hide Lounges and the Expo from attendees based on

Written by Hydee
Updated over a week ago

Adding Restrictions to Tickets based on Tags & Tracks

Restrict Access to Sessions by Tags & Tracks through the Set-up Tickets tab

Written by Mellisa Blakemore
Updated over a week ago

Creating a Ticket Bundle

Learn how to create ticket bundles, which can be used for tables, sponsorship and more.

Written by Chloe Tykal
Updated over a week ago

How to Create Add-Ons

Sell additional items for your event - like merchandise, parking, and drink tickets.

Written by Ruby
Updated over a week ago

The Order Form Questions

Get more information from your registrants by adding order form questions

Written by Althea Sagayno
Updated over a week ago

Including Vaccination Cards in Your Order Form

Upload a vaccination card image - jpeg, png or gif file under 2MB

Written by Ariane
Updated over a week ago

Conditional Questions

Learn how to add conditional questions to your order form.

Written by Shella
Updated over a week ago

The Orders Tab

Search for information on ticket buyers and ticket holders.

Written by Shella
Updated this week

Editing Ticket Orders

From correcting ticket details to deleting ticket orders and much more!

Written by Alexa
Updated over a week ago

How to Set and Apply Discount Codes for Your Tickets

Learn how to use our discount code feature for your next event

Written by Jon
Updated over a week ago

How to Use Access Codes for Event Ticketing

Written by Whitney Harriss
Updated over a week ago

Using Tracking Links for Event Ticketing

Track where your ticket sales are coming from and which of pages are getting more traffic through tracking links and UTM codes

Written by Jon
Updated over a week ago

Setting Up an Event Waitlist

Written by Jon
Updated over a week ago

Adding Complimentary Event Tickets

Written by Jon
Updated over a week ago

Adding Sales Tax to Ticket Sales

Collect Sales Tax when selling event tickets

Written by Alexa
Updated over a week ago

Adding VAT to Ticket Sales

Collect VAT when selling event tickets

Written by Ariane
Updated this week

Blocking and Unblocking Attendees

Remove unwanted attendees from the event

Written by Hydee
Updated this week

Creating a Registration Waiver/Disclaimer

Written by Chloe Tykal
Updated over a week ago

Add Attendees Tab: Importing Virtual Event Attendees to Accelevents

Import attendees through a CSV file or add them manually

Written by Ariane
Updated over a week ago

How Do I Make Sure That The Attendee Information I Uploaded Will Reflect in Their Virtual Event Profile?

Import attendees through CSV and automatically update their profile with the given information

Written by Ariane
Updated over a week ago

What Happens When Someone Donates While Buying a Ticket?

Written by Ariane
Updated over a week ago

Can I Have My Attendees Edit Information on Their Tickets?

How to allow attendees to edit ticket information

Written by Althea Sagayno
Updated over a week ago

Can Guests Purchase Tickets for Their Friends / Family?

Written by Jon
Updated over a week ago

How can I enter Event Tickets paid in cash or check?

Enter ticket sales for attendees who pay with cash or a check.

Written by Jon
Updated over a week ago

Can I Refund or Delete Ticket Purchases?

Written by Jon
Updated over a week ago

Activating Your Virtual Event

Written by Ariane
Updated over a week ago

Activating Your Fundraising Event

The details are perfect, let's get this thing going!

Written by Chloe Tykal
Updated over a week ago

Setting Up Payment Processing for your Event

Connect Square or Stripe in a matter of seconds!

Written by Chloe Tykal
Updated over a week ago

What are Accelevents event ticketing fees and how are ticketing fees calculated?

How are ticketing fees calculated when passed to the ticket buyer

Written by Chloe Tykal
Updated over a week ago

What is Stripe Payment Processing?

Written by Chloe Tykal
Updated over a week ago

Credit Card Processing with Stripe

Description and instructions on how to use Stripe credit card processing.

Written by Chloe Tykal
Updated over a week ago

Credit Card Processing with Square

Written by Chloe Tykal
Updated over a week ago

Credit Card Processing: Square vs Stripe

Written by Chloe Tykal
Updated over a week ago

Stripe & Square Processing Fees

Written by Chloe Tykal
Updated over a week ago

Stripe & Square Support

Written by Chloe Tykal
Updated over a week ago

How to Use a Stripe Card Reader to Swipe Cards

Written by Chloe Tykal
Updated over a week ago

Virtual Event Billing

Learn how to pay for your bill and when you are invoiced

Written by Ariane
Updated over a week ago

What are Attendee Event Day Credits?

Written by Ariane
Updated over a week ago

Automated Emails to Attendees, Speakers, Exhibitors and Event Admins

Learn what is in the emails your attendees, speakers, exhibitors and staff receive and how to edit and disable them.

Written by Ariane
Updated over a week ago

Order Confirmation Emails

After purchasing a ticket or registering for your event, attendees will receive an email which you can customize.

Written by Ariane
Updated over a week ago

Adding Merge Fields to your Engage Emails

Click the Help Center button from your Engage Email Template to see the available merge fields you can add to your email to attendees.

Written by Ariane
Updated over a week ago

Using the Magic Link

A magic link makes it easier for your attendees to access your event!

Written by Hydee
Updated over a week ago

Send Reminder Emails to Your Attendees

Ensure that your attendees show up to your event!

Written by Ariane
Updated over a week ago

Engage Module: Can I email my guests through the Accelevents platform?

Written by Jon
Updated over a week ago

The Calendar Invite

Written by Ariane
Updated over a week ago

Creating and Sending Certificates

Send your certificates through an Engage email

Written by Hydee
Updated this week

Move an Event from One Organizer to Another

Access your Event Details tab to change the organizer of the event

Written by Ariane
Updated over a week ago

The Admin Console

Written by Chloe Tykal
Updated over a week ago

The Staff Portal

The staff portal allows you to sell tickets, check-in attendees, checkout fundraising items and many more!

Written by Chloe Tykal
Updated over a week ago

The Organizer Portal

Manage all your events in one place!

Written by Alexa
Updated over a week ago

The Organizer Profile

Written by Alexa
Updated over a week ago

How do I add Admins & Staff to my event?

Written by Chloe Tykal
Updated over a week ago

Setting Up Notifications for Your Staff

Written by Jon
Updated over a week ago

What is the difference between Admins & Staff?

Admins have access to almost everything, while Staff have some limitations like editing your event.

Written by Chloe Tykal
Updated over a week ago

Event Staff Channel: How do I communicate with my team during the virtual event?

Communicate with all event admins and staff in the virtual event hub!

Written by Shella
Updated over a week ago

How Do I Disable the Purchase Notification Emails Sent to Admins When Someone Buys a Ticket?

Written by Ariane
Updated over a week ago

Virtual Event Access for Different Types of Event Roles

Written by Alexa
Updated over a week ago

Building an Integration with the Accelevents Zapier App

Importing and Exporting contacts with the Zapier integration

Written by Thariq Jacoby
Updated over a week ago

Ticketing Integration with Cvent

Set up your event ticketing integration with Cvent

Written by Natashia Shields
Updated over a week ago

Configure Integration to Export Event Data Into Salesforce

Add attendees from Accelevents to your Salesforce account

Written by Althea Sagayno
Updated over a week ago

Configure Integration to Import Event Data from Salesforce

Add attendees from your Salesforce account to Accelevents

Written by Alexa
Updated over a week ago

Configure Integration to Export Event Data Into Marketo

You can connect your Accelevents account to Marketo through this new integration!

Written by Althea Sagayno
Updated over a week ago

Configure Integration to Import Event Data From Marketo

Register attendees through a Marketo form and have the attendee data automatically appear in your Event

Written by Ariane
Updated over a week ago

Configure Integration to Export Event Data Into HubSpot

You can connect your account to HubSpot through this new integration!

Written by Chloe Tykal
Updated over a week ago

Embedding Videos on your Event Website

Written by Chloe Tykal
Updated over a week ago

Linkedin Pixel Tracking for Your Event

Written by Ariane
Updated over a week ago

Managing your Accelevents Data in HubSpot: Marketing Event

If you've set up your HubSpot integration using the Marketing Event option, this article covers how to find and manage your new lists!

Written by Chloe Tykal
Updated over a week ago

Managing your Accelevents Data in HubSpot: Static List

If you've set up your HubSpot integration using the Static List option, this article covers how to find and manage your new lists!

Written by Chloe Tykal
Updated over a week ago

How to Embed Social Media Posts, Games, and Audio Players to your About Tab and Custom Tab

Gain more engagement from your attendees by adding customizations to your About tab and using your Custom tab!

Written by Shella
Updated this week

The Accelevents API and Webhooks

Written by Ariane
Updated over a week ago

Single Sign On

Written by Jon
Updated over a week ago

Widgets: Can I put sections of my Accelevents page on my own website?

Embed widgets of your Accelevents page on your own website. Embed the event ticketing checkout page on your website.

Written by Chloe Tykal
Updated over a week ago

Configure Integration to Import Event Data from HubSpot

Add attendees from your HubSpot account to Accelevents

Written by Ariane
Updated over a week ago

Adding Video and Audio Players To Your About Tab

Have your attendees watch a video or listen to an audio file in your 'About' tab!

Written by Hydee
Updated over a week ago

Adding Your Own Live Chat (Chatbot) Widget

Do you have a different live chat widget that you would like to use on your event site? Read on to find out how you could add one!

Written by Hydee
Updated over a week ago

Using iFrame

What is iFrame and how do I use it?

Written by Devin
Updated over a week ago

Adding Closed Captioning to Your Session Using the Iframe

Learn how to add closed captioning to your sessions and other best practices

Written by Ariane
Updated over a week ago

Adding Closed Captioning to Your Zoom Sessions

Add real time closed captioning using WebCaptioner

Written by Ariane
Updated over a week ago

Embedding Spotify, Advertisement Banners, and Games to Your Session Using the iFrame

Use the iFrame to add Spotify, videos, games, etc to show right below your session video.

Written by Ariane
Updated over a week ago